Course Title: Locate, diagnose and rectify faults

Part B: Course Detail

Teaching Period: Term2 2018

Course Code: EEET7355C

Course Title: Locate, diagnose and rectify faults

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4387 - Certificate IV in Telecommunications Engineering Technology

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email: vocengineering@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Kenneth Falzon
Telephone: +613 9925 4716
Email: kenneth.falzon@rmit.edu.au

 

Appointments via email

 

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Nil

Course Description

This unit describes the skills and knowledge required to locate, diagnose and rectify faults in telecommunications networks.

It applies to individuals who may work as telecommunications officers, communications cablers, or installers of customer premises' equipment, for optical and radio frequency (RF) equipment, multimedia and IP networks.

 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTTEN410 Locate, diagnose and rectify faults

Element:

1. Prepare for work activity

Performance Criteria:

1.1 Prepare for given work according to relevant legislation, work health and safety (WHS) regulations, codes, standards and identified hazards   1.2 Arrange site access according to required procedure   1.3 Obtain information on the nature of fault from the customer   1.4 Obtain suitable testing tools and equipment and specify personal protective equipment   1.5 Conduct fault-finding using methodical and safe practices suitable for system and problem type

Element:

2. Prepare work piece for tool use

Performance Criteria:

2.1 Conduct appropriate test to identify type of fault   2.2 Isolate fault progressively to remove likely variables from assessment   2.3 Locate fault without undue interruptions to customer activity, in the shortest possible time   2.4 Notify customer of findings

Element:

3. Operate hand and power tools

Performance Criteria:

3.1 Determine options to rectify fault, and present options to customer   3.2 Advise customer of costs of any repair not covered by service agreement   3.3 Rectify fault if in agreement with client   3.4 Conduct work in a manner which is safe for repairer and customer   3.5 Refer any unresolved faults to other parties for resolution or escalation if required

Element:

4. Maintain hand and power tools after use

Performance Criteria:

4.1 Advise customer of successful fault clearance and secure sign-off   4.2 Complete all records   4.3 Complete reports to justify fault diagnosis and rectification methodology, if required   4.4 Remove all waste and debris from worksite and dispose of them according to environmental requirements   4.5 Restore any changes made to worksite during fault repair to the customers satisfaction Foundation Skills


Learning Outcomes


Refer to Elements


Details of Learning Activities

Students will participate in the following teaching methods : lectures and tutorials.

This course is delivered as cluster "Test & Repair Telecom Fault" with ICTTEN414 Repair telecommunication system faults (EEET7356C)


Teaching Schedule

Week of study

Topic

Module Learning outcomes

Learning Activities

1

Introduction of course

Plan to locate and rectify a fault

OHS codes, regulations and standards

By the end of this session learners will be able to:

Brief idea of the course

OHS

Lecture

 

Overview of the course

OHS

Questions and answers

2

Site Access

Customer fault report

By the end of this session learners will be able to:

Customer report

Tutorial

How to read the customer report

Questions and answers

3

Testing tools and equipments and personal protective equipment

Methodical and safe practices suitable for system and problem type

By the end of this session learners will be able to:

Testing tools and equipment, protective equipment

Methods to be used

Tutorial / lab

Demonstrate the operation of testing tools and methods

 

4

Locate and diagnose fault

By the end of this session learners will be able to:

Locate the fault within the network

Tutorial / lab

Locate the fault

5

Conduct appropriate test to identify type of fault

By the end of this session learners will be able to:

identify type of fault

Tutorial / lab

identify type of fault

6

Isolate the fault progressively to remove likely variables from assessment

By the end of this session learners will be able to:

Know how to isolate different variable

Tutorial / lab

Isolate the variable to find the fault

7

Isolate the fault progressively to remove likely variables from assessment

By the end of this session learners will be able to:

Know how to isolate different variable

Tutorial / lab

Isolate the variable to find the fault

8

Revision

 

 

9

Locate the fault

Notify the customer

By the end of this session learners will be able to:

Know what to do after the fault is found

 

Tutorial / lab

Communication to the client

10

Rectify the fault

Fault rectification options

By the end of this session learners will be able to:

Find out another option for the rectification

Tutorial / lab

Discuss any other rectification option

11

Fault repair costing

 

By the end of this session learners will be able to:

Prepare the quotation

Lecture

Prepare the quotation

Questions and answers

12

Fault repair methods

By the end of this session learners will be able to:

Know the different repair method

Tutorial / lab

Fault repair methods

13

Unresolved faults resolution or escalation

Fault repair documentation

By the end of this session learners will be able to:

Know the importance of escalation

Tutorial / lab

the importance of escalation

14

Advise the customer of successful fault clearance and secure sign off

Complete all records

By the end of this session learners will be able to:

Write the repair report

Complete the repair record for the equipment

Tutorial / lab

Jobs to be done after the rectification have been completed

15

Revision

 

 

16

Practical Test

 

Review

 

 

 

Review of important topics that have been highlighted during the course of the semester.

Practical Test

 

 

17

Closed book test

 

Closed Book Test

 

18

Catch up for missed items

 

 

 
     


Learning Resources

Prescribed Texts


References


Other Resources

Learning materials available in Canvas.


Overview of Assessment

Assessment Tasks

Students must pass each of the following assessment tasks to demonstrate competent.

 

Assessment

Assessment 1

Practical Test

Assessment 2

Closed Book Test

These tasks assess the following Course Learning Outcomes (CLOs):

 Assessment Mapping Matrix

Element / Performance Criteria Covered

Assessment 1

Assessment 2

1.1

X

X

1.2

X

X

1.3

X

X

1.4

X

X

1.5

X

X

2.1

X

X

2.2

X

X

2.3

X

X

2.4

X

X

3.1

X

X

3.2

X

X

3.3

X

X

3.4

X

X

3.5

X

X

4.1

X

X

4.2

X

X

4.3

X

X

4.4

X

X

4.5

X

X

To be deemed competent you must demonstrate an understanding of all aspects required of the competency.  


Assessment Tasks

This course is delivered as cluster "Test & Repair Telecom Fault" with ICTTEN414 Repair telecommunication system faults (EEET7356C)   Assessment 1:  Practical Test  week 16    Assessment 2: Closed Book Test week 17       All assessment tasks need to be successfully completed with satisfactory results to demonstrate competence. 

Your assessment for this course will be marked using the following table: 

CA Competency Achieved 
NYC Not yet Competent 
DNS Did not Submit


Assessment Matrix

Assessment Task Elements
Practical Test Elements 1, 2, 3 and 4
Closed Book Test Elements 1, 2, 3 and 4

Other Information

Credit Transfer and/or Recognition of Prior Learning (RPL):
 You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:
•Relevant
• Current
• Satisfies the learning/competency outcomes of the course

Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL.
 

Study and learning Support:

 Study and Learning Centre (SLC) provides free learning and academic development advice to you.
 Services offered by SLC to support your numeracy and literacy skills are:

 assignment writing, thesis writing and study skills advice
 maths and science developmental support and advice
 English language development

 Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support

 Equitable Learning Services (ELS):

If you are suffering from long-term medical condition or disability, you should contact Equitable Learning Services (ELS) to seek advice and support to complete your studies.
 Please refer to https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services to find more information about services offered by Equitable Learning Services (ELS).

Late submission:

 If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
 The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgment as to whether the extension has been granted.
 If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date.

 Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.


Special consideration:

 Please Refer http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration

Plagiarism:

 Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University.

 Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism.

Other Information:

 All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails

 


Email Communication:

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails. 

Student Directed Hours 

* In this course, minimum student directed hours are 5 in addition to 45 scheduled teaching hours. 
* Student directed hours involve completing activities such as reading online resources, assignment, and individual student-teacher course-related consultation .

Course Overview: Access Course Overview