Course Title: Repair telecommunication system faults

Part B: Course Detail

Teaching Period: Term2 2018

Course Code: EEET7356C

Course Title: Repair telecommunication system faults

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4387 - Certificate IV in Telecommunications Engineering Technology

Course Contact: Program Manager

Course Contact Phone: +61 3 99254468

Course Contact Email: vocengineering@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Kenneth Falzon
Telephone: +613 9925 4716
Email: kenneth.falzon@rmit.edu.au

 

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Nil

Course Description

This unit describes the skills and knowledge required to examine a customer report or a maintenance schedule, and diagnose faults which may be in optical, computer, radio, satellite, security or radio frequency identification (RFID) systems found in customer and service provider access networks.

It applies to individuals working as field officers, technicians or technical supervisors from carriers, contractors or other service providers.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTTEN414 Repair telecommunication system faults

Element:

1. Prepare for equipment repairs

Performance Criteria:

1.1 Obtain relevant legislation, codes, regulations and compliance standards for conducting work   1.2 Identify hazards, make worksite safe according to relevant safety legislation and company work practices and use personal protective equipment   1.3 Notify customer and other appropriate personnel of work, and arrange for site access and security where required   1.4 Obtain fault details to determine type of system fault   1.5 Determine the type of repair required according to enterprise guidelines, site requirements and type of equipment, and arrange for additional technical support as appropriate   1.6 Confirm if warranties and service agreements covering identified repairs exist   1.7 Obtain tools and necessary hardware and ensure replacement parts and material is delivered to the worksite at the required time

Element:

2. Repair fault

 

Performance Criteria:

2.1 Follow work health and safety (WHS) and environmental requirements when carrying out repair or replacement tasks   2.2 Notify appropriate personnel of service disruption and remove network equipment from service   2.3 Diagnose the fault and carry out repair work on equipment according to manufacturer's or enterprise procedures   2.4 Test equipment to manufacturer's specifications following repairs and return to live operation for testing overall performance

 

Element:

3. Complete repair work documentation and administrative tasks

 

Performance Criteria:

3.1 Notify customer and other appropriate personnel of completion of repair work according to enterprise guidelines   3.2 Record any changes to equipment and store according to enterprise guidelines   3.3 Dispose of waste and debris from worksite according to environmental requirements and enterprise guidelines   3.4 Complete administrative tasks and make recommendations for improvements under quality assurance system


Learning Outcomes


Refer to Elements


Details of Learning Activities

Students will participate in the following teaching methods : lectures and tutorials.

This course is delivered as cluster "Test & Repair Telecom Fault" with ICTTEN410 Locate, diagnose and rectify faults (EEET7355C)


Teaching Schedule

Week of study

Topic

Module Learning outcomes

Learning Activities

1

Introduction of course

Plan to locate and rectify a fault

OHS codes, regulations and standards

By the end of this session learners will be able to:

Brief idea of the course

OHS

Lecture

 

Overview of the course

OHS

Questions and answers

2

Site Access

Customer fault report

By the end of this session learners will be able to:

Customer report

Tutorial

How to read the customer report

Questions and answers

3

Testing tools and equipments and personal protective equipment

Methodical and safe practices suitable for system and problem type

By the end of this session learners will be able to:

Testing tools and equipment, protective equipment

Methods to be used

Tutorial / lab

Demonstrate the operation of testing tools and methods

 

4

Locate and diagnose fault

By the end of this session learners will be able to:

Locate the fault within the network

Tutorial / lab

Locate the fault

5

Conduct appropriate test to identify type of fault

By the end of this session learners will be able to:

identify type of fault

Tutorial / lab

identify type of fault

6

Isolate the fault progressively to remove likely variables from assessment

By the end of this session learners will be able to:

Know how to isolate different variable

Tutorial / lab

Isolate the variable to find the fault

7

Isolate the fault progressively to remove likely variables from assessment

By the end of this session learners will be able to:

Know how to isolate different variable

Tutorial / lab

Isolate the variable to find the fault

8

Revision

 

 

9

Locate the fault

Notify the customer

By the end of this session learners will be able to:

Know what to do after the fault is found

 

Tutorial / lab

Communication to the client

10

Rectify the fault

Fault rectification options

By the end of this session learners will be able to:

Find out another option for the rectification

Tutorial / lab

Discuss any other rectification option

11

Fault repair costing

 

By the end of this session learners will be able to:

Prepare the quotation

Lecture

Prepare the quotation

Questions and answers

12

Fault repair methods

By the end of this session learners will be able to:

Know the different repair method

Tutorial / lab

Fault repair methods

13

Unresolved faults resolution or escalation

Fault repair documentation

By the end of this session learners will be able to:

Know the importance of escalation

Tutorial / lab

the importance of escalation

14

Advise the customer of successful fault clearance and secure sign off

Complete all records

By the end of this session learners will be able to:

Write the repair report

Complete the repair record for the equipment

Tutorial / lab

Jobs to be done after the rectification have been completed

15

Revision

 

 

16

Practical Test

 

Review

 

 

 

Review of important topics that have been highlighted during the course of the semester.

Practical Test

 

 

17

Closed book test

 

Closed Book Test

 

18

Catch up for missed items

 

 

 
     


Learning Resources

Prescribed Texts


References


Other Resources

Learning materials available in Canvas.


Overview of Assessment

 

Assessment Tasks

Students must pass each of the following assessment tasks to demonstrate competent.

Assessment

Assessment 1

 Practical

Assessment 2

 Closed Book Test

These tasks assess the following Course Learning Outcomes (CLOs): 

Assessment Mapping Matrix

Elements / Performance Criteria Covered

Assessment 1

Assessment 2

1.1

 X

 X

1.2

 X

 X

1.3

 X

 X

1.4

 X

 X

1.5

 X

 X

1.6

 X

 X

1.7

 X

 X

2.1

 X

 X

2.2

 X

 X

2.3

 X

 X

2.4

 X

 X

3.1

 X

 X

3.2

 X

 X

3.3

 X

 X

3.4

 X

 X

 

To be deemed competent you must demonstrate an understanding of all aspects required of the competency.

 


Assessment Tasks

This course is delivered as cluster "Test & Repair Telecom Fault" with ICTTEN410 Locate, diagnose and rectify faults (EEET7355C). Refer to the course guide Part B for assessment tasks ICTTEN410 Locate, diagnose and rectify faults (EEET7355C).

     


Assessment Matrix

Assessment Task Elements
Practical Test Elements 1, 2, and 3
Closed Book Test Elements 1, 2, and 3

Other Information

Credit Transfer and/or Recognition of Prior Learning (RPL):
 You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:
•Relevant
• Current
• Satisfies the learning/competency outcomes of the course

Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL.
 

Study and learning Support:

 Study and Learning Centre (SLC) provides free learning and academic development advice to you.
 Services offered by SLC to support your numeracy and literacy skills are:

 assignment writing, thesis writing and study skills advice
 maths and science developmental support and advice
 English language development

 Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support

 Equitable Learning Services (ELS):

If you are suffering from long-term medical condition or disability, you should contact Equitable Learning Services (ELS) to seek advice and support to complete your studies.
 Please refer to https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services to find more information about services offered by Equitable Learning Services (ELS).

Late submission:

 If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
 The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgment as to whether the extension has been granted.
 If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date.

 Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.


Special consideration:

 Please Refer http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration

Plagiarism:

 Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University.

 Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism.

Other Information:

 All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails



Email Communication:

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails. 

Student Directed Hours 

* In this course, minimum student directed hours are 5 in addition to 45 scheduled teaching hours. 
* Student directed hours involve completing activities such as reading online resources, assignment, and individual student-teacher course-related consultation .

Course Overview: Access Course Overview