Course Title: Apply quality system and continuous improvement processes

Part A: Course Overview

Program: C4397 Certificate IV in Laboratory Techniques

Course Title: Apply quality system and continuous improvement processes

Portfolio: SEH Portfolio Office

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


174T School of VE Engineering, Health & Science

Face-to-Face or Internet

Term2 2019,
Term2 2020,
Term2 2021

Course Contact: Rauha Quazi

Course Contact Phone: +61 3 9925 4277

Course Contact Email:

Course Description

This unit of competency describes the skills and knowledge to exercise good laboratory practice (GLP) and effective participation in quality improvement teams.
Personnel are required to ensure the quality and integrity of their own work, detect non-conformances and work with others to suggest improvements in productivity and quality.
This unit of competency applies to laboratory technicians working in all industry sectors who contribute to quality improvements in areas or processes associated with their own job function and/or specialisation.
This unit of competency is relevant to experienced technical officers who may work individually or as part of a team. 

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

MSL934006 Apply quality system and continuous improvement processes


1. Satisfy quality system requirements in daily work

2. Analyse opportunities for corrective and/or optimisation action

3. Recommend corrective and/or optimisation actions

4. Participate in the implementation of recommended actions

5. Participate in the development of continuous improvement strategies

Learning Outcomes

Overview of Assessment

Assessment may include online activities & reports