Course Title: Communicate with other people

Part A: Course Overview

Program: C4397 Certificate IV in Laboratory Techniques

Course Title: Communicate with other people

Portfolio: SEH Portfolio Office

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


174T School of VE Engineering, Health & Science

Face-to-Face or Internet

Term2 2019,
Term2 2020,
Term2 2021

Course Contact: Rauha Quazi

Course Contact Phone: +61 3 9925 4277

Course Contact Email:

Course Description

This unit of competency describes the skills and knowledge to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills. This unit of competency applies to laboratory assistants and instrument operators working in all industry sectors.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

MSL913003 Communicate with other people


1. Receive and act upon instructions

2. Receive and convey messages

3. Demonstrate appropriate interpersonal skills

4. Provide appropriate information

Learning Outcomes

Overview of Assessment

Assessment may include in class activities, reports & presentations