Course Title: Monitor and manage small business operations

Part A: Course Overview

Program: C4398 Certificate IV in Accounting and Bookkeeping

Course Title: Monitor and manage small business operations

Portfolio: BUS Portfolio Office

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet

Term1 2019,
Term2 2019,
Term1 2020,
Term2 2020,
Term1 2021,
Term2 2021

Course Contact: Doug Gourlay

Course Contact Phone: +61 3 9925 5944

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to implement a business plan and modify operations as required.


It applies to individuals who operate a small business which stands alone, or is part of a department within a larger organisation. Individuals in this role use problem-solving skills and take responsibility for developing approaches to manage business operations.


No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBSMB405 Monitor and manage small business operations


1. Develop operational strategies and procedures

2. Implement operational strategies and procedures

3. Monitor business performance

4. Review business operations

Learning Outcomes

Overview of Assessment

Performance Evidence

Evidence of the ability to:

  • develop strategies and procedures to successfully manage business operations, including:
  • developing an action plan
  • identifying risk management procedures
  • developing a quality system
  • implementing performance measures
  • utilising technologies to optimise business performance
  • implement and monitor strategies and procedures developed, including:
  • analysing and correcting business problems
  • reviewing and adjusting the business plan
  • record and research business improvements
  • make appropriate adjustments to business operations as required.


Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • summarise relevant industry codes of practice
  • explain methods for implementing operation and revenue control systems
  • summarise methods for monitoring performance and implementing improvements
  • outline work health and safety (WHS) responsibilities and procedures for managing hazards
  • identify relevant principles of risk management, including risk assessment
  • clarify quality system principles and methods
  • summarise relevant performance measures
  • discuss role of innovation
  • outline systems to manage staff, stock, expenditure, services and customer service
  • identify technical or specialist skills relevant to business operations.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership Small and Micro Business field of work and include access to:

  • business equipment and resources
  • relevant legislation, regulations, standards and codes
  • relevant workplace documentation and resources
  • case studies or possible, real situations
  • interaction with others.


Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.