Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2021

Course Code: EMPL7092C

Course Title: Work with diverse people

Important Information:

This unit only applies to the students enrolled in the HLT45015 Certificate IV in Dental Assisting program, who do not have the current dental assisting qualification (HLT35015 Certificate III in Dental Assisting).

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4407 - Certificate IV in Dental Assisting (Radiography)

Course Contact: Ms. Sue Fatone

Course Contact Phone: +61 3 9341 1406

Course Contact Email: sue.fatone@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Vocational Educators

Sandra Torbica
sandra.tobica@rmit.edu.au 

Vibha Ghia
vibha.ghia@rmit.edu.au 

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

 This course describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required


Learning Outcomes


On completion of this course, you will be able to;

    1. Reflect on own perspectives
    2. Appreciate diversity and inclusiveness
    3. Communicate with people from diverse backgrounds and situation
    4. Promote understanding across diverse groups


Details of Learning Activities

Online lectures

Simulated Clinical practical assessments


Teaching Schedule

Refer to Canvas Syllabus


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Before the critical aspects of evidence are considered all prerequisites must be met.

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

  • undertaken a structured process to reflect on own perspectives on diversity
  • recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations
  • selected and used appropriate verbal and nonverbal communication
  • recognised situations where misunderstandings may arise from diversity and formed appropriate responses

To be deemed competent you must demonstrate an understanding of all aspects required of the competency.   

Regular attendance is necessary. 

Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks and consist of a knowledge assessment and practical based task.


Assessment Tasks

Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as
Competent means you have consistently demonstrated the required knowledge and skills at a standard expected in then workplace.

To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory
standard. You will receive feedback from the teacher at the conclusion of each assessment task.

You should refer to the assessment brief which is available through Canvas for full assessment criteria.

Assessment Task 1. AT1 Knowledge Assessment

Assessment Task 2. AT2 SIM LAB Practical Assessment

Assessment Task 3. AT3 Workplace Practical (Logbook)

Results that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment


Assessment Matrix

The assessment tasks listed in this course guide address all the elements and criteria of the requirements of this course.

Other Information

Attendance:

Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises
It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning
activities, ensuring you the maximum opportunity to complete this course successfully.

Information about your studies:

You can access My Studies through the RMIT website for information about timetables, important dates, assessment
dates, results and progress, Canvas etc. https://www.rmit.edu.au/students

Assessment:

Information on assessment including Special consideration, Adjustments to assessment, (eg. applying for an extension of time). https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment

 

Academic Integrity and Plagiarism:

RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy. https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity

Credit Transfer and Recognition of Prior Learning:

Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).
Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the
skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life
experiences. https://rmit.service-now.com/navpage.do

Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency
addressed in this course. https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit


Course Overview: Access Course Overview