Course Title: Manage business document design and development

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: NONE7591C

Course Title: Manage business document design and development

School: 650T TAFE Business

Campus: City Campus

Program: C5136 - Diploma of Business Administration

Course Contact : Miranda Bryant

Course Contact Phone: +61 3 9925 5464

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course covers skills and knowledge required to establish standards for the design and production of organisational documents and to manage document design and production processes to ensure agreed standards are met. This course is co-assessed with Plan or Review Administration Systems BUSM9956C.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBADM506A Manage Business Document Design and Development


1.  Establish documentation standards

Performance Criteria:

1.1 Identify organisational requirements for information entry, storage, output, and quality of document design and production

1.2 Evaluate organisation's present and future information technology capability in terms of its effect on document design and production

1.3 Identify types of documents used and required by the organisation

1.4 Establish documentation standards and design tasks for organisational documents in accordance with information, budget and technology requirements



2.  Manage template design and development

Performance Criteria:

2.1 Ensure standard formats and templates suit the purpose, audience and information requirements for style and layout

2.2 Ensure document templates enhance readability and appearance, and meet organisational requirements for style and layout

2.3 Test templates, obtain organisational and user feedback, and make amendments as necessary to ensure maximum efficiency and quality of presentation


3.  Develop standard text for documents

Performance Criteria:

3.1 Evaluate complex technical functions of software for their usefulness in automating aspects of standard document production

3.2 Match requirements of each document with software functions to allow efficient production of documents

3.3 Test macros to ensure they meet the requirements of each document in accordance with documentation standards


4.  Develop and implement strategies to ensure the use of standard documentation

Performance Criteria:

4.1 Prepare explanatory notes for the use of standard templates and macros using content, format and language style to suit exisiting and future users

4.1 Develop and implement training on the use of standard templates and macros and adjust the content and level of detail to suit user needs

4.3 Produce, circulate, name and store master files and print copies of templates and macros in accordance with organisational requirements



5.  Develop and implement strategies for maintenance and continuous improvement of standard documentation

Performance Criteria:

5.1 Monitor use of standard documentation templates and macros, and evaluate the quality of documents produced against documentation standards

5.2 Review documentation standards against the changing needs of the organisation, and plan and implement improvements in accordance with organisational procedures

Learning Outcomes

Learning activities will include online and class-based exercises, demonstration and observation in order to develop competency, including the underpinning skills and knowledge required for this competency.

Details of Learning Activities

Students will study this competency by theory in the class room, online classes and laboratory sessions, through experience in their Practical Placement and through prescribed exercises and assessment work. These concepts will also be explored through the investigation of appropriate real world and simulated environments.

Practical Placement
The Practical Placement program provides students with workplace learning that prepares students for the workforce. It is a component of many courses, where students can gather evidence of their competency related to the National Competency Standards for Business Administration. Students involved in the Practical Placement Program will benefit from the workplace experience and will be able to use their experience as evidence.

The student will work in the organisation for the agreed time to learn skills and perform administrative duties. The duties that the student performs in the workplace must be related to business administration.

Teaching Schedule

Week beginning  
Week 1

Course guide



Learning Hub


Week 2Establish documentation standardsText
Week 3Establish documentation standardsText
Week 4Establish documentation standardsText
Week 5Manage template design and developmentText
Week 6Manage template design and developmentText
Week 7Manage template design and development


 Work plan

Week 8Develop standard text for documentsText
Week 9 - Mid semester break(9 - 15 April) 
Week 9 Develop standard text for documentsText
Week 12Develop standard text for documentsText
Week 13Develop and implement strategies to ensure the use of standard documentationText
Week 14Document Management Strategy due (25%) 
Week 15Develop and implement strategies for maintenance and continuous improvement of standard documentationText
Week 16Individual Style and Standards Manual due (25%) 
Week 17 & 18Final demonstration of underpinning skills (20%) 

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Students must demonstrate competency in all elements of this course to be deemed competent.  Assessment methods have been designed to measure achievement of competency in a flexible manner.  Assessments will incorporate a variety of methods:  online and class exercises, homework, the development of a range of complex standard documentation and a test.  Due to the complex nature of this competency, students may be required to demonstrate competency in any element more than once.  Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.  In addition, formative feedback will be provided to students throughout the course.

Assessment Tasks

Work Plan Part A (10%) - Week 12
The Work Plan will co-assessed with Part B Work Plan for unit Plan or review administration systems. It will clearly describe the current document design at the students’ Practical Placement or workplace, the development, management and processing of the documents. Students will refer to the work plan marking guide and criteria sheet The Learning Hub. To obtain full grade allocated for this assessment students will need to satisfy the criterion for both Part A and Part B.

Document Management Strategy (25%) Week14
Students will create a portfolio of six templates with advanced technical functions and will be required to submit these documents on request electronically to the teacher for review of demonstrated technological skills and feedback. The final six templates must be submitted by the due date in both hard and soft copy formats.

Individual Style and Standards Manual (25%) Week 16

Final demonstration of underpinning skills (20%) Week 17

Assessment Matrix


Work Plan


Document Management Strategy


Individual Style and Standards Manual


1. Establish documentation standards YES  
2. Manage template design and development  YES YES
3. Develop standard text for documents  YES YES
4. Develop and implement strategies to ensure the use of standard documentation  YES YES
5. Develop and implement strategies for maintenance and continuous improvement of standard documentation  YES YES

Other Information

A pass in an assessment piece will result in a grade for the student. Where a pass is achieved competency for that assessment is given. Where a pass is not achieved in any assessment piece a NYC (Not Yet Competent) grade will be given. Competency MUST be achieved for each element of competency within a competency standard for a pass grade (or higher grade) to be given. Where competency for all elements of competency is not achieved, an overall NN grade will result.

Employability Skills
This course/competency includes the employability skills listed below which are assessable under the Business Services Training Package.

In order to be able to effectively demonstrate the required employability skills during the course, students should participate and aim to attend punctually. Students are required to contribute to 80% plus of the required classes. Please note that employability skills are assessed across the entire program.

Employability skills are a core component of the competency and if a student is unable to effectively demonstrate these skills within the competency, a mark of NYC (Not Yet Competent) will be given for the course.

Employability skills identified for this course are:
Planning and organising

From July 2008 students issued with Training Package qualifications have been informed by their Registered Training Organisation that Employability Skills Summaries for Training Package qualifications can be downloaded from . Registered Training Organisations are required to add the mandatory sentence providing the URL for the Employability Skills Summaries to Training Package to qualification testamurs from 1 January 2009. The Australian Qualification Framework Implementation Handbook has been amended to show this requirement.

Course Overview: Access Course Overview