Course Title: Determine maintenance strategy

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: COSC5325C

Course Title: Determine maintenance strategy

School: 650T TAFE Business

Campus: City Campus

Program: C5194 - Diploma of Information Technology (General)

Course Contact : Radhu Punchanathan

Course Contact Phone: +61 3 9925 1409

Course Contact Email:radhu@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

David Bell

Contact # 9925 8315
david.bell@rmit.edu.au

Adam Meehan

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

 

This course is co-delivered & co-assessed with three other courses:
COSC5318C Evaluate vendor products
COSC5354C Acquire system components
COSC5328C Install and configure single segment LAN switch

Course Description

This unit defines the competency required to determine and operationalise maintenance strategies and supporting processes to achieve continuity of IT operations and business functions.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	ICAS5104A Determine maintenance strategy
Element:	Define client and supplier processes and standards
Performance Criteria:	1.1Negotiate and create reporting procedures for service requests with client and suppliers 1.2 Determine response time standards with client and suppliers 1.3 Create escalation procedures with client and suppliers 1.4 Set-up the help desk or other support function in accordance with agreed standards and procedures and in line with industry best practices
Element:	Develop service level agreements
Performance Criteria:	2.1 Determine the views and requirements of the client in order to identify maintenance requirements  2.2Prepare service level agreements to match client user and business requirements
Element:	Formulate maintenance strategy
Performance Criteria:	3.1Examine maintenance options against cost constraints, risks to business continuity and service level agreements  3.2 Identify a specific maintenance strategy based on cost, business and service-level agreements requirements 3.3Create a preventative maintenance schedule based on cost, business and service-level agreements requirements 3.4Negotiate a maintenance strategy with client and make changes to service-level agreements where necessary 3.5Document the recommended procedure for approval from appropriate person according to organisational requirements
Element:	Identify and analyse IT system components to be maintained
Performance Criteria:	4.1 Review systems architecture and configuration documentation for currency 4.2Conduct an equipment and/or software audit if appropriate information is not available  4.3Determine and document the warranty status of components and/or software according to vendor, project or organisational requirements  4.4Identify critical components and/or software and document recommendations regarding possible service arrangements
Element:	Identify and analyse maintenance needs
Performance Criteria:	5.1 Identify risks to business continuity due to system malfunction including quantification of possible loss  5.2Identify core business functions and determine the service requirements for those functions  5.3Develop a maintenance philosophy to meet business needs and apply it to dealings with the client

Learning Outcomes

Details of Learning Activities

Theory sessions, Online study material, Hands-on Practicals, Group Discussions

Teaching Schedule

Week No  Starting (Monday)	Topics and learning Activities	Assessments/ Elements
Week 1-9 Feb	Identify and prioritise business requirements Course Introduction Skills gap analysis Personal Computer Hardware	Interview (client) teacher) for details Orientation to Cisco online resources and registration	COSC5318 E1
Week 2-16 Feb	Investigate vendors and products Personal Computer Hardware, Operating Systems	Research various vendors and products using web resources Reading Cisco online contents and perform interactive tasks Determine HW specifications, Observing software and applications	Assignment Hand out COSC5318E 2
Week 3-23 Feb	Compare vendor and products for quality and support Connecting to the Network	Prepare a report on 3 vendors and their products Reading Cisco online contents and perform interactive tasks Building Peer to peer networks	Work on assignment Part A COSC5318 E3
Week 4-2 Mar	Document findings and make recommendation Connecting to the Internet through ISP	Prepare accost-benefit analysis of products Reading Cisco online contents and perform interactive tasks Cables and connectors working with twisted pair cables	Work on Assignment Part A COSC5318 E4
Week 5-9 Mar	Addressing the network IPv4	Develop a recommendation report on your recommended products Reading Cisco online contents and perform interactive tasks IP address scheme development tasks	COSC5318 E4
Week 6-16 Mar	Addressing the network IPv4	Finalise assignment Part A IP address scheme development tasks	Assignment Part A due
Week 7-23 Mar	Obtain client’s approval to your recommended products (Part A) Prepare a list of products for acquisition  Addressing the network IPv4	Start working on Assignment Part B Research on component acquisition methods IP address scheme development tasks	COSC5354 E1
Week 8-30 Mar	Develop a list of required components with specifications and suppliers Network services	Research and develop a list of components and specification for assignment Part B Reading Cisco online contents and perform interactive tasks Working with Network services	Feedback on Assignment Part A COSC5354 E1
Week 9-6 Apr	Identify client’s preferred acquisition policies Evaluate acquisition methods and alternative for HW and SW Wireless Technologies	Research on acquisition methods for Assignment Part B, Obtain client (teacher’s) agreement for acquisition your method Working with wireless devices	COSC5354 E2
MID SEMESTER (EASTER) BREAK – 9th – 14th April
Week 9-13 Apr	Identify client’s preferred acquisition policies Evaluate acquisition methods and alternative for HW and SW Wireless Technologies	Research on acquisition methods for Assignment Part B, Obtain client (teacher’s) agreement for acquisition your method Reading Cisco online contents and perform interactive tasks Working with wireless devices	COSC5354 E2
Week10-20 Apr	Identify risks to business continuity Basic security	Assignment Part C hand out Develop Business Continuity plan as assignment Part C Employing basic security techniques	Assignment Part B due COSC5325E1
Wee11-27 Apr	Review system topology and configuration Troubleshooting your network	Discuss and identify various software for documenting configuration Reading Cisco online contents Apply troubleshooting techniques	COSC5325 E2
Week 12 -4 May	Identify critical components using Cisco switches Determine clients maintenance requirements Basic Switching	Research on Cisco switches and Routers critical components and maintenance requirements Reading Cisco online contents Set up basic switched network	COSC5325 E2
Week 13-11 May	Service Level Agreement Switch Configuration	Develop service level agreement as a part of your assignment Reading Cisco online contents Switch protocol configuration	COSC5325 E2
Week 14-18 May	Putting it all together	Finalize assignment Part C	Assignment Part C due
Week 15-25 May	Practical assessment
Week 16 -1 Jun	Review of important topics for the final theory exam Practical Assessment Resit (Special Consideration Cases)
Week 17-9 Jun	(Final Exams for Cisco Academy CCNA certificate only) (Location and date to be advised)
Week 18-15 Jun	Course feedback

Learning Resources

Prescribed Texts

References

Other Resources

No

Overview of Assessment

Assessment will incorporate a variety of methods including assignment, practical demonstrations, online quizzes and a final exam. You will be asked to demonstrate your work to your teacher to ensure relevant competency standards are met. You will be provided feedback throughout the course.

Assessment Tasks

This competency will be assessed on the basis of assignment.

Assessment Matrix

COSC5323C Determine maintenance strategy [ICAS5104A]	Assignment CA/NYC 100% (Refer to assignment marking guide)
Element 1 – Identify maintenance needs	Yes
Element 2 – Identify and analyse IT system components to be maintained	Yes
Element 3 – Develop SLA	Yes
Element 4 – Formulate maintenance strategy	Yes

Other Information

Competency and grading requirements:
To be deemed competent students must demonstrate an understanding of all elements of a competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple tasks.
Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

All assessments for this course must be completed to achieve CA (Competency Achieved) grade.
Each assessment task will also carry a numerical weighting to be used for grading purposes. The grade applied to this weighting will only be awarded if a CA has been achieved in all compulsory assessment tasks.
If a student has been marked NYC (Not Yet Competent) in any of the assessment tasks, the weighting will carry no value until the student has obtained CA.
If a CA is achieved on re-assessment then a maximum mark of 50% of the original weighting will be granted for that assessment.
Reassessments will only be granted to students who were either unsuccessful in the first attempt or have an approved special consideration application.

Course Overview: Access Course Overview