Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: EMPL5909C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5207 - Diploma of Remedial Massage

Course Contact: Joshua Davies

Course Contact Phone: +61 3 9924 3333

Course Contact Email: joshua.davies@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

 Sonny Shoduri

sonny.shoduri@rmit.edu.au

9925 4212

 

 
          

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None.

Course Description

This course deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Element:

1. Reflect cultural awareness in work practice

Performance Criteria:

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices
1.2 Use work practices that create a culturally and psychologically safe environment for all persons
1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds
 

Element:

2. Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
2.2 Use specific strategies to eliminate bias and discrimination in the workplace
2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity
 

Element:

3. Communicate effectively with culturally diverse persons

Performance Criteria:

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others
3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence
3.3 Where language barriers exist, make efforts to communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons as required

 

Element:

4. Resolve cross-cultural misunderstandings

Performance Criteria:

4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations
4.4 Address any difficulties with appropriate people and seek assistance when required
 


Learning Outcomes



Details of Learning Activities

All class learning materials, notes and other key learning resources can be accessed via myRMIT at www.rmit.edu.au/learninghub.
A combination of activities will support student’s learning in this course, such as:
• Face-to-face &/or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL) in the student & clinical practice environment, during simulations and classroom based learning
• Work experience &/or placements observation of performance in the workplace will be a valuable part of your learning experience
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussions and activities to support and collaborate with other students in your course and debate and discuss ideas
• Utilise and develop critical research and cognitive skills to find credible sources of health information
• Self-directed study time (eg. readings or activities around theory) to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform
• It is strongly recommended that students partner up with fellow students in order to practice assessment, treatment and palpation techniques
 


Teaching Schedule

D15F

Week 32 (6/8/15) to Week 35 (27/4/15)

Thursdays 09:30am-12:30pm

Week 32, 33 & 34 - Class discussion on basic theory, and topical events.

Week 35 - Imigration museum exhibition and excursion.

 

Weeks 32 - 35:
 

All students must attend their regular clinic shifts every week in order to complete Part C of the assessment tasks.


Learning Resources

Prescribed Texts

• Grace, S & Deal, Textbook of Remedial Massage, 1st edn, Elsevier, Sydney, Australia ISBN:

9780729539692


References


Other Resources

Class power point notes accessible via RMIT blackboard, program C4319, "Cultural Diversity" and handouts issued at class

Information Privacy Act 2000 (Vic) & the Health Records Act 2001 (Vic) ("HRA 2001") http://www.privacy.gov.au/law/states/vic

A wide selection of resource texts on communication skills are available via RMIT library www.rmit.edu.au/library

Victorian Office Of Multicultural Affairs: www.voma.vic.gov.au Improving the Use of Translating and Interpreting Services: A Guide to Victorian Government Policy and Procedures

Centre for Culture, Ethnicity & Healthwww.ceh.org.au

Cultural Diversity in Health. Postgraduate Medical Council of NSW www.diversityinhealth.com/regions

Queensland Government. Multicultural Health http://www.adcq.qld.gov.au/media/CharterSubmission09.html#cultural


Overview of Assessment

Assessment for this course forms part of the Diploma of Remedial Massage.
Assessment is typically based around written and/or online tests, assignments, reflective journals, evidence portfolio’s, logbooks and/or practical demonstrations.
Assessment may also take place in a simulated work situation such as a supervised student clinic.
Competency based training requires the student to be in attendance in order for assessment to be undertaken.
Assessment is undertaken through successful completion of all assessment activities and classroom, project & industry participation.
Assessments are spaced across the duration of the course, in order for your teacher to provide you with progressive feedback.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An RMIT assessment charter (http://mams.rmit.edu.au/kh6a3ly2wi2h1.pdf) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document, the Assessment policies and procedures manual (http://www.rmit.edu.au/browse;ID=ln1kd66y87rc).
 


Assessment Tasks

Assessment for this course forms part of the Advanced Diploma of Myotherapy.
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic.
Assessment is typically based around written and/or online tests, assignments, reflective journals, evidence portfolio’s, logbooks and/or practical demonstrations.
Competency based training requires the student to be in attendance in order for assessment to be undertaken.
Assessment is undertaken through successful completion of all assessment activities and classroom, project & industry participation.
Assessments are spaced across the duration of the course, in order for your teacher to provide you with progressive feedback.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An RMIT assessment charter (http://mams.rmit.edu.au/kh6a3ly2wi2h1.pdf) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document, the Assessment policies and procedures manual (http://www.rmit.edu.au/browse;ID=ln1kd66y87rc).



Assessment Tasks
Attendance and participation:
Competency based training requires the student to be in attendance in order for assessment to be undertaken.
Final assessment in this course is a combination of a number of "formative" assessments.
To achieve competency in this course students need to successfully complete and achieve sufficiency in ALL of these formative assessments.
Please refer to RMIT’s assessment policy for more details:
http://www.rmit.edu.au/browse/Staff%2FAdministration%2FPolicies%20and%20procedures%2FAcademic%20and%20research%2FAssessment%2FAssessment%20policy/ (unresolved)
Should a student be unable to attend an assessment or require an extension to a due date please refer to the following webpage: http://www.rmit.edu.au/students/specialconsideration

Direct credit transfer and RPL:
Direct credit transfer is available to students who have already completed the same or similar courses. Recognition of prior learning is available to students who have relevant prior skills or experience. Please refer to http://www.rmit.edu.au/browse;ID=8u7jborsx9dy

Work submitted for assessment:
Assessments that require work to be submitted must be handed in by the due date designated by the course instructor.
Details of the due date for each assessment item are included in this course guide and are in the Course Schedule in myRMIT (Blackboard).
Students are expected to prepare all assignments and other written work in a professional manner. More information on general academic study and writing skills can be found on the “Learning Lab” http://emedia.rmit.edu.au/learninglab/
All work submitted for assessment must be submitted electronically.
Harvard style is used for all referencing and for bibliography.
Care must be taken to reference all work correctly and to avoid plagiarism. Be sure not to plagiarise unintentionally.
Students must keep a copy of all submitted assessments including electronic copies.
 

Penalties for late submission:
All assignments will be marked as if submitted on time then the mark awarded will be reduced by 10% for each day (or part of a day) it is late, unless an extension is approved.
Assignments that are late will not be marked and will be awarded zero marks (unless prior extension has been requested and approved. Please refer to http://www.rmit.edu.au/students/assessment/extension
 .

Assessment Tasks:

The assessment tasks require three parts to be completed and submitted:

Part A: Participation in “Identity & Belonging” lecture and exhibition at Immigration Museum and completion of workbook provided
Part B: Completion of a series of 9 quizzes
Part C: Completed and signed Clinic Supervisor Report

The assessment tasks are due as follows:
• Part A Immigration Museum Workbook - 27th August 2015
• Part B Quizzes – 27th August 2015
• Part C – Clinic Supervisor Report – 27th August 2015

Part C needs to be completed as part of your clinical practice over the 4 week period of this course. You need to obide by the Remedial Massage Clinic Manual.

You must be deemed satisfactory in each of the above three tasks in order to be deemed Competent for this course.


 


Assessment Matrix

RMIT University Unit : Work effectively with cultural diverse clients and co-workers

National Unit Code: HLTIR403C

Assessment TasksElements/ PCsRequired Knowledge (11)Required Skills (7)Critical aspects of assessment (4) 1/32/33/44/4   Part A. Immigration Museum workbook

1.1

1.2

1.3

 

2.1

2.2

2.3

3.1

3.2

3.3

3.4

4.1

4.2

4.3

4.4

 2,3,4,5 Part B. Quizzes1.12.33.4

4.1

4.2

1,2,3,4,5,6,7,8,9,10,11  Part C:. Clinic Supervisor Report

1.1

1.2

1.3

2.1

2.2

2.3

3.1

3.2

3.3

3.4

4.1

4.2

4.3

4.4

 1,2,3,4,5,6,71,2,3,4

Course Overview: Access Course Overview