Course Title: Ensure team effectiveness

Part B: Course Detail

Teaching Period: Term2 2011

Course Code: EMPL5627C

Course Title: Ensure team effectiveness

School: 650T TAFE Business

Campus: City Campus

Program: C5221 - Diploma of Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course facilitates all aspects of teamwork within an organisational setting.  It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation.  Team members will facilitate work teams and build a positive culture within work teams.  Soft skills are applied to a structured approach to the management of the team.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502A Ensure team effectiveness


Develop and facilitate team cohesion

Performance Criteria:

2.1 Develop strategies to ensure team members have input into planning, decisionmaking and operational aspects of work team.

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities.

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions.

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed.


Establish team performance plan

Performance Criteria:

1.1 consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives.

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team.

1.3 Support team members in meeting expected performance outcomes.


Facilitate teamwork

Performance Criteria:

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes.

3.2 Support the team in identifying and resolving work performance problems.

3.3 Ensure own contribution to work team serves as a role model for others and enhances the orgnaisation's image for all stakeholders.


Liaise with stakeholders

Performance Criteria:

4.1 Establish and maintain open communication processes with all stakeholders.

4.2 Communicate information from line manager/management to the team.

4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders.

4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Learning Outcomes

Details of Learning Activities

This course is co-delivered with BUSM6240C Manage Meetings, BUSM6241C Plan and Manage Conferences.  Your team is required to ensure that the Conference is Carbon Neutral for the course Plan and Manage Conferences.  Your team is the conference committee you have been assigned to.  Your team will have a Sustainability Research Officer who will provide research data and information for the team.  Assign a Team Leader as early as possible.  Your learning is action based and you will apply theory to practice drawing on the textbook theory.

Some learning activities will include a self-directed learning approach.  Self-directed learning refers to organised activities that you will undertake independently, either as individuals or with other students that are supervised by a teacher.  This may include workplace research, library assignments, fieldwork and work placements.

Teaching Schedule

Week Content

Elements BSBWOR502A



BSBADM503B Plan and Manage Conferences

Elements BSBADM502B Manage Meetings Assessment

Overview of courses

Assessment: the project brief

Learning activities

Mode of delivery for units

Learning Hub/Text


The changing work environment - Chapter 1

Develop team principles

Who are you anyway?

Understanding sustainability: visit

The operating environment: Chapter 2

1.1 - 1.3

4.1 - 4.2

 1.1, 1.4, 1.6

1.1 - 1.5

2.1 - 2.4

Teacher observation

 The informal organisation: Chapter 4

Establish team roles/goals/KPI’s

 1.1 - 1.3

2.1 - 2.2

4.1 - 4.3


 1.2, 1.6, 1.7, 4.1  3.1 - 3.3  Teacher observation

 Building effective work teams: Chapter 13

Stages in team development


2.1 - 2.4  1.3, 1.5, 1.7, 2.2  1.1 - 1.5  Teacher observation

 Assigning Work and Delegating Duties: Chapter 12

Establish team performance plan

What’s working and what’s not

2.1 - 2.4

3.1 - 3.3

 1.3, 1.5  2.1 - 2.4

 Part A Due

Teacher observation


 Leading non-traditional teams: Chapter 14

Leadership theory and practice

 2.1 - 2.4  4.2  3.1 - 3.3  Teacher observation

 Unlocking peak performance: Chapter 11

Team activity: dynamics and cohesion;

Roles people play and their associated strength

 2.1 - 2.4  4.2  3.1 - 3.3  Teacher observation

Develop and facilitate team cohesion

Peak performance and harmony

Winter survival activity


3.1 - 3.3

 1.4, 2.1, 2.2  1.1 - 1.5

 Part B Due

Teacher observation

9 Practical Placement  Self -directed learning 2.2, 3.1, 4.1, 5.2     
10 Practical Placement  Self-directed learning      

 Develop and facilitate team cohesion

Stakeholder management

Communication theory; Processes and Systems:

 3.1 - 3.3  3.4, 3.5  3.1 - 3.3  Teacher observation
12  Facilitate teamwork - problemsolving activities - nominal group technique  4.1 - 4.4  3.2  1.1 - 1.5

 Part C Due

Teacher observation


Facilitate teamwork -

Apply communication theory

Stakeholder management - getting it right - for internal and external customers




 4.1 - 4.4  1.7, 3.5, 4.1, 4.3, 4.4, 4.5, 5.2  2.1 - 2.4  Teacher observation
14 Conference  All elements  3.3, 3.4, 4.2, 4.6, 5.1  2.1 - 2.4  Teacher observation

Liaising with stakeholders to achieve team outcome.

Final report production.

 All elements  5.1 - 5.4  3.1 - 3.3

 Part D Due

Teacher observation

16 Evaluation and corrective action.   All elements  1.7, 5.2, 5.3, 5.4  3.1 - 3.3  

Learning Resources

Prescribed Texts

Management Theory and Practice: 4th ed, Kris Cole, Pearson.


Other Resources

Overview of Assessment

Students must demonstrate an understanding of all elements of a particular unit of competency to be deemed competent.  Students are advised that they will be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Assessment methods have been designed to measure achievements of each competency.  Assessments may incorporate a variety of methods: direct questioning combined with a review of portfolios of evidence, review of authenticated documents from the training environment and demonstration of techniques.

In addition to the assessments, feedback is provided to the students throughout the duration of the course.

Assessment Tasks

The student must demonstrate competence in all elements to be deemed competent in this unit. 

Team Project Brief:

Using the marking guide in the Learning Hub you will play an active role in your team in developing within your team what’s new in terms of sustainability for events and report on your own progress, ask questions, share information and for problem-solving and ideas-gnerating discussion.  Your team will bring its ideas progressively responding to Parts A-D over the semester to make the Conference Carbon Neutral.  By Week 4 your team will formalise its team project by liaising with stakeholders and confirming that all aspects of sustainability are taken into account for the pre and post conference stages, not just at the time of the conference proceedings.  Due date schedule:

Part A: Due Week 5

Part B: Due Week 8

Part C: Due Week 12

Part D: Due Week 15  

Assessment: individual observation

Your teacher will provide documented individual feedback weekly using the Marking Guide in the Learning Hub.  This will be assessed as competencies "developed" and "not yet developed" to provide progressive and formative assessment during the semester, rather than simply at the end of the course.

Assessment Matrix

EMPL5627C Ensure team effectiveness

Sustainability Project: Making the Conference Carbon Neutral

Memo sent as PDF via email

Part A

Team report to Drop Box

Part B

Team Memo

Part C


Part D

Establish team performance plan

1.1 - 1.3

3.1, 4.1

Develop and facilitate team cohesion  

2.1 - 2.4

4.2 - 4.4

Facilitate teamwork    

1.3, 2.2, 2.4

3.1 - 3.3

Liaise with stakeholders       All elements All

Other Information

Assessments submitted late will attract a DNS/NYC grade.  Refer to Student Diary for Special Consideration/Extension of Time procedure. If an Extension of Time is granted note that the grade given will be either NYC/CA.

Grading Schedule:

CHD: Competency with High Distinction

CDI: Competency with Distinction

CC: Competency with Credit

CA: Competency Achieved

NYC/DNS: Not Yet Competent/Did Not Submit

Course Overview: Access Course Overview