Course Title: Ensure team effectiveness

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: EMPL5897C

Course Title: Ensure team effectiveness

School: 650T Vocational Business Education

Campus: City Campus

Program: C5221 - Diploma of Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Philip Bowler

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502B Ensure team effectiveness


1. Establish team performance plan

Performance Criteria:

1.1. Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives
1.2. Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team
1.3. Support team members in meeting expected performance outcomes


2. Develop and facilitate team cohesion

Performance Criteria:

2.1. Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team
2.2. Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
2.3. Provide feedback to team members to encourage, value and reward individual and team efforts and contributions
2.4. Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed


3. Facilitate teamwork

Performance Criteria:

3.1. Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes
3.2. Support the team in identifying and resolving work performance problems
3.3. Ensure own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders


4. Liaise with stakeholders

Performance Criteria:

4.1. Establish and maintain open communication processes with all stakeholders
4.2. Communicate information from line manager/management to the team
4.3. Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders
4.4. Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Learning Outcomes

Details of Learning Activities

Your team is to plan to make the Conference Event held this semester a sustainable event, using as little carbon as possible.  Your team will research ways to make the event "green" and apply your learning to creating a carbon neutral event.  Assign a Team Leader as early as possible.  Your learning is action based and you will apply theory to practice.

Some learning activities will include a self-directed learning approach such as reading the textbook prior to class.  Working cohesively with your team is essential to your learning experience.  Apart from this fact you will learn from workplace research, library assignments, fieldwork and work placements.

Teaching Schedule

WeekWeek Commencing ContentAssessment
  Induction Session
Prior to training commencement a program level induction session will be conducted that comprises the following:
• Program overview and requirements
• My RMIT/Blackboard
• Overview of assessment requirements
• Pre-Training Review including: Recognition of Prior Learning and Credit Transfers, Assessment of current skills and knowledge
• Competency/Grading Criteria
• Plagiarism
• Appeals
• Extensions
• Feedback
• Privacy
• Submission requirements
• Resubmission policy
• Where to get support
• Student Responsibilities


6 July

Introduction to the course including:
• Course requirements
• Course support documents
• Course Blackboard access
• Accuracy of enrolment
• Assessment requirements/cover sheets
• Reminder re Plagiarism
• Reminder re Appeals
• Extensions/Resubmissions
• Feedback in this course
• Reminder re submission requirements
• Getting help

Task 1: The project brief including Parts A, B, C, D.  All parts must be attempted and graded as CA to be deemed competent in this course.


13 July 

TOPICS: Critical Aspects of assessment. Corporate Social Responsibility as a fundraising method. Green Event Ideas. How does an event become a team building opportunity? How does an event become sustainable/green?

The changing work environment - Chapter 1

Develop team principles

Why do we work in teams?

Understanding sustainability: visit see also


The operating environment: Chapter 2




20 July

 Topic: Establish team performance plan, open communication theory

The informal organisation: Chapter 4

Establish team roles/goals/KPI’s


Excursion: Daiso!

QV Building Melbourne

27 July

Topics: Establish team performance plan, identify and liaise with stakeholders

Building effective work teams: Chapter 13

Stages in team development


 Group behaviour, strategies for mentoring and coaching to informally guide and instruct team members, issue resolution, strategies for gaining consensus

53 August

Topics: Establish team performance plan

Assigning Work and Delegating Duties: Chapter 12


 Communication skills to explain team goals, to address team conflict and to build an environment of trust, planning and organisational skills to keep team on track and focussed on work outcomes

Part A Due


10 August

Topic: Develop and facilitate team cohesion

 Leading non-traditional teams: Chapter 14

Leadership theory and practice


17 August

Topic: Develop and facilitate team cohesion

Chapter 23: Managing for sustainability


Part B Due
8 24 August

Topic: Facilitate teamwork

Unlocking peak performance: Chapter 11

Team activity: dynamics and cohesion;

Roles people play and their associated strength



31 August to

6 September

Mid-Semester Break 



7 September

 Topic: Facilitate teamwork

 What’s working and what’s not - and why.


14 September

Topic: Facilitate teamwork, problemsolving activities - nominal group technique

Chapter 23: Managing for sustainability

Develop and facilitate team cohesion

Peak performance and harmony 


21 September

Topics: Conference

Facilitate teamwork

Liaise with stakeholders

Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes





28 September

Topics: Develop and facilitate team cohesion

Stakeholder management

Communication theory; Processes and Systems


 Part C Due



5 October

 Placement. (TO BE CONFIRMED)

 Work Integrated Learning




12 October


Placement. (TO BE CONFIRMED)


 Work Integrated Learning




19 October

Topic: Liaise with stakeholders

Liaising with stakeholders to achieve team outcome. Evaluate and take necessary corrective action regarding unresolved issues regarding stakeholder requirements.


 Part D Due





26 OctoberFeedback and review. 
172 NovemberInterviews/Re-submissions if required 

Learning Resources

Prescribed Texts

Management Theory and Practice: 5th ed, Kris Cole, Pearson.


Other Resources

Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, direct observation of actual and simulated work practice, presentation of portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

Critical Aspects:

Evidence of the following is essential:

1. That a range of techniques that can be used to build work teams, strengthen communications in the team and resolve issues.

2. Methods for engaging with stakeholders and obtaining advice from outside the work team, to ensure team is focussed and on track.

3. Knowledge of group behaviour.

The student must demonstrate competence in all elements to be deemed competent in this unit. 


Team Project Brief:

Task 1 consists of four parts.  You will receive feedback and a grade for each part during the semester. Using the marking guide in myRMIT you will play an active role in your team in developing within your team what’s new in terms of sustainability for events and report on your own progress, ask questions, share information and for problem-solving and ideas-generating discussion.  Your team will bring its ideas progressively responding to Parts A-D over the semester to make the Conference Carbon Neutral.  Note that an event can be carbon offset by fundraising for a sustainable charity as a renewable approach to purchasing carbon credits in business operations. Due dates see above schedule. 

Assessment Tasks 

This is a team assessment. Your individual contribution is assessment.  Your team and you must achieve CA grade for all 4 parts of Task 1 to be deemed competent in this course.  Feedback on your individual work and team work is given in class, weekly.

Submission Requirements

You should:

• Ensure that you submit assessments on or before the due date.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days. More Information:  
Form to use:  
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information:;ID=g43abm17hc9w  
Form to use:

If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: More Information:;ID=7usdbki1fjf31

Marking Guide:
• You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
• You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)
• After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

The grading is according to the following criteria:


You will show that you can work autonomously and in a group, demonstrating your knowledge of group theory and applying strong interpersonal skills. You will be able to schedule strategies and make your contribution to the team within the required deadline. You will be noticeably involved in all activities, excursion, team meetings, collation of assessment work.


You will plan for your learning needs in order to meet the team requirements described in the Task 1. You will apply theory to practice drawing from the textbook and applying it to your situation of creating a Green Sustainable Conference. You will follow legislative and regulatory requirements to ensure the safety and security of the organisation’s (your team/RMIT/stakeholders) information. You will be noticeably involved in all activities, excursion, Team meetings, and collation of assessment work.


Your business documents will be presented professionally and the content organised logically and its appearance is outstanding showing superior command of English. Your documents will be free of formatting errors. You will anticipate problems and solve them using a risk management and contingency approach. You will demonstrate your research skills as a group, innovating for a "Green Sustainable Conference". You will be noticeably involved in all activities, Team meetings, collation of assessment work.


You will not miss any deadlines, allocate resources and ensure organisational requirements are met. You will collect, collate and analyse appropriate information storing data in the RMIT business system. You will strategise to meet client/stakeholder needs. You will manage communications effectively through excellent time management and organisational skills. You will be noticeably involved in all activities, Excursion, Team meetings, collation of assessment work.



You will be able to compose specific written plans, set goals, prioritise goals and schedule your carbon neutral strategies, narrowing your focus and delegating tasks in order to get the team goals met. You will describe accurately the topic addressed (sustainable events). You will be noticeably involved in all activities, Excursion, Team meetings, collation of assessment work.

Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.


Assessment Matrix

Course Overview: Access Course Overview