Course Title: Develop, implement and promote effective workplace communication
Part A: Course Overview
Program: C5244 Diploma of Youth Work
Course Title: Develop, implement and promote effective workplace communication
Portfolio: DSC Portfolio Office
Nominal Hours: 80
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
HWSS5431C |
City Campus |
TAFE |
365T Global, Urban and Social Studies |
Face-to-Face or Internet or Workplace |
Term1 2011, Term1 2012, Term2 2012 |
Course Contact: Jennifer Brooker
Course Contact Phone: +61 3 9925 4115
Course Contact Email: jennifer.brooker@rmit.edu.au
Course Description
This unit describes the knowledge and skills required to apply higher level communication skills that underpin effective workplace operations
Pre-requisite Courses and Assumed Knowledge and Capabilities
There are no pre or co-requisites for this course.
National Competency Codes and Titles
National Element Code & Title: |
CHCCOM504A Develop, implement and promote effective workplace communication |
Elements: |
Conduct interviews Contribute to the development of effective communication strategies Facilitate group discussions Facilitate work group interaction Produce quality written materials Represent the organisation to a range of groups Use specific communication techniques to assist in resolving conflict |
Learning Outcomes
Undertaking this course will provide you with high level communication skills which may be applied across a range of workplace contexts involving development, application and evaluation of communication strategies to effectively address identified client needs and promote the organisation
Overview of Assessment
Assessment in this unit enables participants to gain skills and knowledge that are directly applicable to their workplace while being encouraged to share current work practices. Assessment tasks involve team and individual projects and written assessment including questions and case studies. Based on your individual learning plan, you will be offered a number of learning strategies including workshop attendance, project work development and workplace support to your assessment needs for this program.