Course Title: Develop, implement and promote effective workplace communication
Part B: Course Detail
Teaching Period: Term1 2014
Course Code: BUSM8716C
Course Title: Develop, implement and promote effective workplace communication
School: 365T Global, Urban & Social Studies
Campus: City Campus
Program: C5244 - Diploma of Youth Work
Course Contact : Jennifer Brooker
Course Contact Phone: +61 3 9925 4115
Course Contact Email:jennifer.brooker@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Anne Fitzpatrick anne.fitzpatrick@rmit.edu.au
Nominal Hours: 80
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
To gain entry into CHC51408 Diploma of Youth Work candidates must:
Be recognised, as competent through a recognised training package or recognition process, against the following compulsory units of CHC41808 Certificate IV in Youth Work:
CHCCOM403A Utilise targeted communication skills to build relationships
CHCCS400C Work within a relevant legal and ethical framework
CHCCS422B Respond holistically to client issues and refer appropriately
CHCYTH401B Engage respectfully with young people
CHCYTH402C Work effectively with young people in a youth work context
HLTHIR403C Work effectively with culturally diverse clients & co-workers
HLTWHS300A Contribute to WHS processes
OR
Have suitable relevant youth sector experience and knowledge to indicate likely success at this level of qualification in a job role involving:
The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
A wide range of tasks and skills in a variety of contexts, with a complexity in the range and choices of actions required
The exercise of discretionary judgement and decision making under general guidance.
Course Description
This course is part of the Diploma of Youth Work. Designed for those working in the sector already, this particular course will help students consolidate the knowledge and skills required to apply higher level communication skills that underpin effective workplace operations
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM504B Develop, implement and promote effective workplace communication |
Element: |
Conduct interviews |
Performance Criteria: |
1 In conducting interviews and formal discussions, make an effort to ensure that appropriate structures, timeframes and protocols are mutually agreed and adhered to |
Element: |
Contribute to the development of effective communication strategies |
Performance Criteria: |
1 Develop, promote, implement and review strategies for internal and external dissemination of information, as required, to maximise individual and organisation effectiveness |
Element: |
Facilitate group discussions |
Performance Criteria: |
1 Define and implement mechanisms that enhance effective group interactions |
Element: |
Facilitate work group interaction |
Performance Criteria: |
1 When conducting meetings, clarify purpose, agree procedures, negotiate roles and responsibilities, adhere to agreed timeframes and maintain equality of participation and input by group members |
Element: |
Produce quality written materials |
Performance Criteria: |
1 Ensure writing is succinct and clear and presented in a logical and sequential way to match audience needs and the purpose of the document |
Element: |
Represent the organisation to a range of groups |
Performance Criteria: |
1 Present relevant, appropriately researched material in internal and external forums, in a manner that promotes the organisation and is adjusted as required to meet audience needs |
Element: |
Use specific communication techniques to assist in resolving conflict |
Performance Criteria: |
1 Use strategies to facilitate conflict resolution |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.
Details of Learning Activities
The learning activities that you will undertake are:
• Class discussions – these will cover various aspects of communication in the work place, as well as various approaches to situations that you might face in the workplace.
• Questions and answers – relating to various aspects of communication in the work place, these will also focus on various approaches you might employ in various situations in the workplace.
• Group discussions - relating to communication in the workplace.
• Analysis/critique of relevant reading material given out both prior and during the class.
Teaching Schedule
This course will be delivered in a workshop in March, simultaneously with:
• CHCCS513C Maintain an effective community sector work environment
• CHCNET404B Facilitate links with other services.
Learning Resources
Prescribed Texts
References
Other Resources
Other resources will include
• Readings provided by the teacher covering current issues in the work place.
• Learning Hub.
Overview of Assessment
Assessment for the Diploma of Youth work consists of:
- An evidence matrix
- Knowledge quesitons
- Simulations
- Research paper
- Project brief
- Project evaluation
Assessment Tasks
The assessment tasks for this course are as follows:
UNDERPINNING KNOWLEDGE QUESTION: To research a range of materials and address the set questions by discussing with peers and documenting conclusions drawn. Discussion and reflection to be focused on how Youth Work concepts and principles covered in the readings and workshops apply in the context of developing and supporting a community of practice.
RESEARCH PAPER: As part of this assessment task you will be required to read the policy framework “Positive pathways for Victoria’s vulnerable young people” (located on USB) and reflect on the implications of this framework on your current work practice.
EVIDENCE PORTFOLIO: A compilation of evidence examples of the students roles and responsibilities within the youth work program and of work undertaken within their own community/organization
THIRD PARTY REPORT: A report by an individual who has been involved, but not a principle player, in the process being addressed.
Assessment Matrix
This program in delivered in accordance with competency-based assessment. The grades are as follows:
- CA: Competency Achieved
- NYC: Not Yet Competent
- DNS: Did Not Submit for assessment
Other Information
Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
Attendance
It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Feedback
You will receive verbal and written feedback by the teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at: http://www.rmit.edu.au/browse;ID=9pp3ic9obks7
Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at: http://www.rmit.edu.au/browse;ID=vj2g89cve4uj1
Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at: http://www.rmit.edu.au/browse;ID=g43abm17hc9w
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site: http://www.rmit.edu.au/browse;ID=kw02ylsd8z3n
Course Overview: Access Course Overview