Course Title: Develop, facilitate and monitor all aspects of case management

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: HWSS5440C

Course Title: Develop, facilitate and monitor all aspects of case management

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5244 - Diploma of Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Anne Fitzpatrick

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This unit describes the knoweldge and skills required to facilitate all aspects of case planning.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCM503C Develop, facilitate and monitor all aspects of case management


Develop an appropriate case management plan

Performance Criteria:

1  Develop a case management plan to reflect initial assessment of needs
2  Identify the full range of appropriate immediate, short and long term needs of the client and other relevant parties
3  Develop action plans to reflect:
• integration of expertise of relevant stakeholders and other service deliverers
• negotiated and agreed goals and operational processes
• a range of strategies to address each goal and to maximise participation in plan
• appropriate resource allocation
• agreed responsibility for delivery
• realistic and agreed indicators of success
• rights and responsibilities of client
4  Establish processes for monitoring and changing case plan
5  Identify strategies to deal with complex or high risk situations
6  Match requirements of case plan to experience, workload and geographical location of worker
7  Focus plan on assisting clients to set and achieve realistic targets for change or action and to take personal responsibility


Conduct case management meetings.

Performance Criteria:

1  Facilitate information sharing with the client by establishing an appropriate rapport with the client and implementing appropriate procedures including:
• establish purpose, objectives and agenda of the meeting
• facilitate discussion
• resolve conflict where relevant
• identify, negotiate and record outcomes
2  Identify and agree boundaries and processes within service delivery, including:
• rights, roles, responsibilities, decision-making processes, accountability and outcomes
• ways of addressing experience, skills, values and development of participant
• impact of statutory mandates on interventions, the client and significant others
• the impact of value systems of worker, client and key stakeholders on outcomes
• information sharing and planning
• appropriate conflict resolution techniques to be employed
3  Define and explore individual family and community needs and rights, and organisation responsibilities to assure the rights are protected for all concerned


Develop an appropriate approach to case management.

Performance Criteria:

1  Develop and utilise case management processes appropriate to implementing statutory requirements
2  Implement appropriate processes to facilitate client setting of goals and participation in case management processes
3  Integrate appropriate cultural considerations into all aspects of case management planning
4  Provide information on rights of appeal and avenues of complaint so client understands their rights


Manage case work activites and processes.

Performance Criteria:

1  Implement strategies to continually monitor the effectiveness of case management processes against agreed goals, relevant services and programs, client and stakeholder satisfaction
2  Assess the need for changes in case plan, including the need for ongoing intervention, and develop strategies for alternatives as appropriate
3  Successfully negotiate with relevant parties, any proposed changes arising from case review
4  Utilise processes for case closure as appropriate, to comply with organisation procedures

Learning Outcomes

Details of Learning Activities

Classes are scheduled on the last Friday of every month throughout the year.

Students will be given readings in preparation for each workshop.

Led by industry leaders, these workshops take students through a variety of in-class tasks and scenarios with the intention of extending their current working knowledge of Youth Work practice.

The work undertaken in class is invaluable for the assessment tasks.

It is expected that time spent out of the classroom will be dedicated to completing the various assessment tasks listed below.
Students will be expected to make use of the Learning Hub as part of their on-line studies which are part of the course.

The learning activities you will undertake for this course will include:

  • class discussions
  • analysis of reading material
  • case studies analysis
  • group learning
  • peer learning

Teaching Schedule

This course will be delivered in the June workshop, simultaneously as the course CHCCS502B Develop, implement and review services and programs to meet client needs.

Learning Resources

Prescribed Texts


Other Resources

Students will be provided with reading material/s in the May workshop which they will be expected to read before the class.

Overview of Assessment

Assessment in this unit enables participants to gain skills and knowledge that are directly applicable to their workplace while being encouraged to share current work practices. Assessment tasks involve team and individual projects and written assessment including questions and case studies. Based on your individual learning plan, you will be offered a number of learning strategies including workshop attendance, project work development and workplace support to your assessment needs for this program.

Assessment Tasks

The assessment tasks for this course are:

• UNDERPINNING KNOWLEDGE QUESTION -To research a range of materials and address the set questions by discussing with peers and documenting conclusions drawn. Discussion and reflection to be focused on how Youth Work concepts and principles covered in the readings and workshops apply in the context of developing and supporting a community of practice. 

• EVIDENCE PORTFOLIO A compilation of evidence examples of the students’ roles and responsibilities within the youth work program and of work undertaken within their own community/organization.  

Assessment Matrix

This program in delivered in accordance with competency-based assessment. The grades are as follows:

  • CA: Competency Achieved
  • NYC: Not Yet Competent
  • DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by the teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7  

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1  

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w  

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview