Course Title: Facilitate links with other services

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: HWSS5753C

Course Title: Facilitate links with other services

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5244 - Diploma of Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Anne Fitzpatrick

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

To gain entry into CHC51408 Diploma of Youth Work candidates must:

Be recognised, as competent through a recognised training package or recognition process, against the following compulsory units of CHC41808 Certificate IV in Youth Work:

 CHCCOM403C Utilise specialist communication skills to build relationships
 CHCCS404A Work within a relevant legal and ethical framework
 CHCCS422A Respond holistically to client issues and refer appropriately
 CHCYTH401A Engage respectfully with young people
 CHCYTH402A Work effectively with young people within the youth work context
 HLTHIR403B Work effectively with culturally diverse clients & co-workers
 HLTOHS300A Contribute to OHS processes


Have suitable relevant youth sector experience and knowledge to indicate likely success at this level of qualification in a job role involving:

 The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
 A wide range of tasks and skills in a variety of contexts, with a complexity in the range and choices of actions required
 The exercise of discretionary judgement and decision making under general guidance.

Course Description

This course is part of the Diploma of Youth Work. Designed for those working in the sector already, this particular course will help students consolidate the knowledge and skills required to liaise and facilitate linkages between community services including specialist and generalist services in the community to ensure support of people in need.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCNET404B Facilitate links with other services


Identify and maintain links with relevant services

Performance Criteria:

1.1 Gather and store information on relevant services as appropriate
1.2 Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links
1.3 Maintain active participation in relevant networks
1.4 Maintain information on the organisation's range of services


Provide relevant information to services

Performance Criteria:

2.1 Respond to information requests from other organisations as appropriate
2.2 Maintain knowledge of and access to internal means of support within own organisation
2.3 Provide information and resources to support community groups as appropriate
2.4 Ensure materials and resources provided are relevant and current
2.5 Seek feedback on the materials and resources and use in developing future materials and resources


Work with and support other organisations to enhance service delivery

Performance Criteria:

3.1 Define the type and level of support to be provided and negotiate with the relevant organisation
3.2 Maintain appropriate support and contact with people referred
3.3 Provide information to services in line with organisation confidentiality, consent and privacy policies and procedures
3.4 Develop and negotiate longer term plans to assist services to operate self-sufficiently

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.

Details of Learning Activities

Learning activities that will be undertaken for this course will include:
• class discussion
• analysis of reading material
• peer learning
• class exercises to review discussions

Teaching Schedule

This course is delivered in the March workshop, simultaneously with the following courses:

  • CHCCOM504B Develop, implement and promote effective workplace communication
  • CHCCS513C Maintain an effective community sector work environment

Learning Resources

Prescribed Texts


Other Resources

Not applicable

Overview of Assessment

Students will undertake numerous assessment tasks for this unit  throughout the year.   These are:

  • evidence portfolio
  • simulations
  • research paper
  • knowledge question
  • project brief
  • project evaluation.

Assessment Tasks

The assessment tasks for this course are:

  • UNDERPINNING KNOWLEDGE QUESTION -To research a range of materials and address the set questions by discussing with peers and documenting conclusions drawn. Discussion and reflection to be focused on how Youth Work concepts and principles covered in the readings and workshops apply in the context of developing and supporting a community of practice.  Due April 18th.


  • PROJECT USING A PROJECT PRO-FORMA (Project Brief) -To research, implement and report on procedures and practices that will enable the establishment of a project. It involves working with colleagues in groups and teams focusing on the development of a project as a means of building capacity within a defined workplace environment. Due April 18th.


  • RESEARCH PAPER - As part of this assessment task you will be required to read the policy framework “Positive pathways for Victoria’s vulnerable young people” (located on USB) and reflect on the implications of this framework on your current work practice  Due September 26th.


Assessment Matrix

The assessment matrix for this course is:

  • CA - Competent
  • NYC - Not Yet Competent
  • DNS Did Not Submit

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by the teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7  

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1  

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w  

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n  

Course Overview: Access Course Overview