Course Title: Work effectively with culturally diverse clients and co-workers
Part B: Course Detail
Teaching Period: Term2 2013
Course Code: EMPL5909C
Course Title: Work effectively with culturally diverse clients and co-workers
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C5246 - Diploma of Nursing (Enrolled/Division 2 nursing)
Course Contact: Carylin Lenehan
Course Contact Phone: +61 3 99254837
Course Contact Email: carylin.lenehan@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
City Campus:
- Simone Allison
- Email: simone.allison@rmit.edu.au
- Phone: 03 9925 4809
Bundoora Campus:
- Erica Keen
- Email: erica.keen@rmit.edu.au
- Phone: 03 9925 6649
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Not applicable
Course Description
This course is aimed at achieving sufficient cultural competence to enable the enrolled nurse to work effectively and respectfully with clients from all cultures. This course is taught and assessed alongside HLTIR404D "Work effectively with Aboriginal and Torres St Islander clients and co-workers".
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTHIR403C Work effectively with culturally diverse clients and co-workers |
Element: |
1. Reflect cultural awareness in work practice |
Performance Criteria: |
1.1 Demonstrate awareness of culture as a factor in all |
Element: |
2. Accept cultural diversity as a basis for effective work place and professional relationships |
Performance Criteria: |
2.1 Show respect for cultural diversity in all |
Element: |
3. Communicate effectively with culturally diverse persons |
Performance Criteria: |
3.1 Show respect for cultural diversity in all |
Element: |
4. Resolve cross-cultural misunderstandings |
Performance Criteria: |
4.1 Identify issues that may cause conflict |
Learning Outcomes
Enrolled nurses will be culturally aware enough for effective communication and cooperation with persons of diverse cultures
Details of Learning Activities
• Formal classroom discussion.
• Group work,
• Self-directed learning,
• Presentations,
• Lectures
Teaching Schedule
Lesson 1. Cultural awareness and diversity
• Discuss cultural diversity
• Discuss trans-cultural nursing
Lesson 2. Accept cultural diversity as a basis for effective workplace and professional relationship
• Discuss the resources and communication strategies to facilitate and ensure health care delivery in a cross cultural context, including workplace strategies and individual strategies, and the implementation of culturally appropriate practices in the professional setting
Lesson 3. Effective cross cultural communication
Discuss cross cultural communication and negotiation.
Define terms and concept relevant to cross cultural communication.
Lesson 4. Resolve cross cultural misunderstanding
Discuss strategies to eliminate bias & discrimination, including: cross cultural work teams, cross cultural employee representation on committees.
Learning Resources
Prescribed Texts
No prescribed text for this course |
References
Recommended reading: |
Other Resources
All classroom powerpoints will be posted on student Blackboard
Overview of Assessment
Assessment is via a graded written assignment which forms 100% of the grade for this course.
Assessment Tasks
Field Trip Worksheet - 20%
Assignment - 80%
Assessment Matrix
All assessments must have a competency grade to be deemed competent in this course
All assessments must have a minimum of 60% to be deemed competent
Classroom attendance of 80% requirement
Assessment Matrix:
- 60 -69 -CAG
- 70 -79 - CC
- 80 -89 - CDI
- 90 -100 - CHD
Other Information
Delivery: Nominal Hours 20
• Face to Face
• Self-directed learning
• Field Trip
Essential knowledge:
The candidate must be able to demonstrate essential knowledge required to effectively do
the task outlined in elements and performance criteria of this unit, manage the task and
manage contingencies in the context of the identified work role
This includes knowledge of:
Availability of resources and assistance within and external to the organisation in
relation to cultural diversity issues
Own cultural conceptions and pre-conceptions and perspective of diverse cultures
Recognition of cultural diversity in Australian society with many individuals living in
many cultures
Recognition of cultural influences and changing cultural practices in Australia and its
impact on diverse communities that make up Australian society
Recognition of culture as a dynamic social phenomenon
Recognition of culture as a range of social practices and beliefs evolving over time
Recognition of impact of cultural practices and experiences on personal behaviour,
interpersonal relationships, perception and social expectations of others
Recognition of the unique way individuals may experience a culture and respond to past
experiences
Recognition that the word ’normal’ is a value-laden, excluding concept that often
precludes acknowledgment of the diversity of people, their life experiences and
situations
The principles of equal employment opportunity, sex, race, disability, anti-discrimination
and similar legislation and the implications for work and social practices
The role and use of language and cultural interpreters
Course Overview: Access Course Overview