Course Title: Manage project quality

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: BUSM6371C

Course Title: Manage project quality

School: 130T Vocational Engineering

Campus: City Campus

Program: C5256 - Diploma of Building and Construction (Building)

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4338

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Course Coordinator:

Teacher: Wai Kam Mok


Phone: 9925 4987

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to manage quality within projects. It covers determining quality requirements, implementing quality assurance processes, and using review and evaluation to make quality improvements in current and future projects. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBPMG505A Manage project quality


1. Determine quality requirements

Performance Criteria:

1.1. Determine quality objectives, standards and levels, with input from stakeholders and guidance of a higher project authority, to establish the basis for quality outcomes and a quality management plan
1.2. Select and use established quality management methods, techniques and tools to determine preferred mix of quality, capability, cost and time
1.3. Identify quality criteria, obtain agreement from a higher project authority and communicate to stakeholders, to ensure clarity of understanding and achievement of quality and overall project objectives
1.4. Include agreed quality requirements in the project plan and implement as basis for performance measurement


2. Implement quality assurance processes

Performance Criteria:

2.1. Measure and document results of project activities and product performance throughout the project life cycle to determine compliance with agreed quality standards
2.2. Identify causes of unsatisfactory results, in consultation with client, and recommend appropriate actions to a higher project authority to enable continuous improvement in quality outcomes
2.3. Conduct inspections of quality processes and quality control results to determine compliance of quality standards to overall quality objectives
2.4. Maintain a quality management system to enable effective recording and communication of quality issues and outcomes to a higher project authority and stakeholders


3. Implement project quality improvements

Performance Criteria:

3.1. Review processes and implement agreed changes continually throughout the project life cycle to ensure continuous quality improvement
3.2. Review project outcomes against performance criteria to determine the effectiveness of quality management processes and procedures
3.3. Identify and document lessons learned and recommended improvements, and pass on to higher project authority for application in future projects

Learning Outcomes

Refer to elements

Details of Learning Activities

Students will learn through a number of planned activities (face to face classes, simulated workplace learning, online learning via blackboard and other forms of structured teaching and learning). Students will be observed and assessed through their planned activities throughout the duration of the course.

Teaching Schedule

Lesson 01 Overview of Competency/ Introduction

Lesson 02 Basic Quality Concepts

Lesson 03 Determine Quality requirements on site

Lesson 04 Determine Quality Objectives and Standards

Lesson 05 Document in a Quality Management Plan, Quality Metrics and Product Output.

Lesson 06 Select Established, Quality Management Methods, Techniques and Tools.

Lesson 07 Implement Quality Processes, Quality Assurance Audit, Assess Quality Control, Identify Causes for variance to Quality Metrics, Maintain Quality Management System.

Lesson 08 Catch up Class

Lesson 09 Implement Project Quality Improvements, Review processes and Implement agreed changes continually throughout project life cycle.

Lesson 10 Determine Quality Requirements, Review Project outcomes and effectiveness of QMS and procedures.

Lesson 11 Determine Quality Requirements, Review Project outcomes and effectiveness of QMS and procedures.

Lesson 12 Determine Quality Requirements, Review Project outcomes and effectiveness of QMS and procedures.

Lesson 13 Project Outcomes

Lesson 14 Project Specification

Lesson 15 Quality Assurance/ Quality Audits.

Lesson 16 Online/ Written Assessment

Learning Resources

Prescribed Texts


Other Resources


AS/NZS ISO 10005

Overview of Assessment

Assessment will incorporate a variety of methods including written,oral, practical tasks and activities. You will be asked to personally demonstrate to your teacher/assessor the practical skills gained during this course to the relevant industry standards. Assessment activities will occur throughout this course and feedback will be provided at regular intervals.

Assessment Tasks

Students must pass each of the following assessment tasks to demonstrate competent.



Task 1

In Class Assessment (Portfolio)


Task 2

Assessment 1 Part A - Create a Quality Management Plan


Task 3

Assessment 1 Part B - Review of Quality Management Plan


Task 4

Assessment 2 - Oral Presentation of Plan


These tasks assesses the following Course Learning Outcomes (CLOs):

Assessment Mapping Matrix

Element/Performance Criteria

Task 1

Task 2

Task 3

Task 4
























































To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.

Assessment Tasks

Assessment 01 - Progressive Project Base Assessmentworth70% of total subject mark

Create a Quality Management Plan, which is progressively marked through various stages of the semester.

Part 1 - General Requirements - Determine Quality Requirements

Handout - Lesson   03 Due - Lesson 08

Part 2 - Implement Quality Processes

Handout - Lesson 09 Due - Lesson 13

Part 3 - Implement Project Quality Improvements

Handout - Lesson 13 Due - Lesson 15

Assessment 02 - Online/ Written Assessment worth 30% of total subject mark

Supervised Online/ Written Assessment based on subject material studied in class.

Handout - Lesson 16 Due Lesson 16

Assessment Matrix

Assessment 01 - Progressive Project Base Assessment 70% of total subject mark

Part 01 - P1.1, P1.2, P1.3, P1.4, P1.5

Part 02 - P2.1, P2.2, P2.3, P2.4

Part 03 - P3.1, P3.2, P3.3

Assessment 02 - Online/ Written Assessment worth 30% of total subject mark

P1.1, P1.2, P1.3, P1.4, P1.5, P2.1, P2.2, P2.3, P2.4, P3.1, P3.2, P3.3

Other Information

Competency requirements and Grading:

To be deemed competent students must demonstrate an understanding of all elements of a competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple tasks.
Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Observation of students performing work is used to confirm competency.

Grading available are:
Grade level Competency Level
CHD Competent with High Distinction -The learner will confidently apply novel but relevant solutions to unfamiliar and complex tasks.
CDI Competent with Distinction -The learner will confidently evaluate alternative solutions to an unfamiliar task or problem and use the most appropriate solution.
CC Competent with Credit -The learner will elegantly apply appropriate facts, rules and standard solutions to achieve an unfamiliar task or problem with confidence.
CAG Competency Achieved - Graded -The learner will be able to apply facts, rules and standard solutions to achieve a predictable task or solve a problem.
NYC Not Yet Competent
-Although the learner exhibits access to a limited range of facts and rules, the learner has difficulty applying these facts and rules to a familiar task.
Study and learning Support:
Study and Learning Centre (SLC) provides free learning and academic development advice to you.
Services offered by SLC to support your numeracy and literacy skills are:
assignment writing, thesis writing and study skills advice
maths and science developmental support and advice
English language development
Please Refer to find more information about Study and learning Support
Disability Liaison Unit:
If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek advice and support to complete your studies.
Please Refer to find more information about services offered by Disability Liaison Unit.
Assessment Submission:

Turnitin is an online text-matching service which can be used to support academic integrity and address plagiarism. All submissions via Turnitin within Blackboard include the relevant wording for the e-Submission authorisation process. Students are to use Turnitin. to verify that the work submitted is their own work and referenced accordingly. This software will be used by all staff to ensures original work by students is checked at submission of the assessment.

The University is obliged to obtain clear student authorisation on all assessable works. RMIT’s e-Submission process provides a valid authorisation equivalent to a signature on a paper coversheet allowing students to submit assessment works electronically.
The e-Submission process requires that specific wording and a link to the assessment declaration is included in your assessment documentation in order to comply with legal and statutory obligations, and can be used with all RMIT teaching technologies, including;
• Blackboard
• PebblePad
• WebLearn
• RMIT’s Google Apps for Education (Gmail, Drive, Sites etc.)
The use of fully electronic submissions saves significant time for both staff and students.
Good practice

• Providing clear advice to students on the e-Submission process as part of their assessment expectations assists in ensuring that it is straightforward for RMIT students to submit work electronically.
• Students can submit non-electronic works via conversion by a digital scanner, i.e. paper-based assessments can be scanned and submitted for assessment via the e-Submission process.
• Establishing a Turnitin assignment in Blackboard is a quick way to provide an e-Submission process for a class group.
Students must submit all assessment task electronically via blackboard as directed by their teacher.
Students are not to email or hand assessment tasks to teachers in class, corridor or cafeteria etc
Late submission:

If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.

The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgement as to whether the extension has been granted.
If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date.
Assignments submitted late without approval of an extension will not be accepted or marked.
Refer to RMIT University Policies and Procedures, verify for most recent version.
Special consideration:

Please Refer;ID=riderwtscifm to find more information about special consideration


Plagiarism may occur in oral or written presentations. Plagiarism is the presentation of another person’s work, idea or creation as one’s own; without appropriate referencing. Plagiarism is not acceptable. The use of another person’s work or ideas must be acknowledged. Failure to do so may result in charges of academic misconduct, which may result in cancellation of results and exclusion from your course.

Please Refer: to find more information about plagiarism

Other Information:
All email communications will ONLY be sent to your RMIT email address and you must regularly check your RMIT emails.

Course Overview: Access Course Overview