Course Title: Communicate with other people

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: EMPL5826C

Course Title: Communicate with other people

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5282 - Diploma of Laboratory Technology (Biotechnology)

Course Contact: Amberlee Mitton

Course Contact Phone: (03) 9925 8053

Course Contact Email: amber.mitton@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Teacher: Geraldine Walton

geraldine.walton@rmit.edu.au

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This unit of competency has no prerequisite(s).

Course Description

This unit of competency covers the ability to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.

 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

MSL913001A Communicate with other people

Element:

1. Receive and act upon instructions

Performance Criteria:

1.1 Listen attentively to instructions and respond appropriately
1.2 Clarify instructions to ensure a complete understanding of the task

Element:

2. Receive and convey messages

Performance Criteria:

2.1 Receive verbal and written messages and respond appropriately
2.2 Record and convey information so that messages are understood

Element:

3. Demonstrate appropriate interpersonal skills

Performance Criteria:

3.1 Follow enterprise procedures which reflect equal  opportunity, anti-discrimination and non-harassment
legislative requirements
3.2 Demonstrate effective interpersonal skills during everyday interactions

Element:

4. Provide appropriate information

Performance Criteria:

4.1 Deal with inquiries in accordance with enterprise customer service requirements
4.2 Establish details of inquiry by questioning and summarising
4.3 Access and provide relevant information that meets own authorisation and confidentiality requirements
4.4 Redirect inquiries to relevant personnel for resolution if beyond own area of responsibility
4.5 Complete all workplace documents legibly and accurately in accordance with enterprise procedures


Learning Outcomes



Details of Learning Activities

• Lectures
• Class Discussions
• Class Activities
• Worksheets


Teaching Schedule

Week 1 Week Beginning 7th Feb Introduction to course
2 14th Feb Organise, analyse and present information
•Paraphrasing & Summarising
3 21st Feb Record details in accordance with enterprise procedures
Ensure that all written information is accurate and legible
• Write laboratory report
4 28th Feb Interactive Communication
• How communication Works
5 7th March Nonverbal communication & listening skills
• Interpersonal communication
6 14th Marh Communicating in the Workplace
• Receive & respond to instructions/ Give instructions
7 21st March Receive & convey messages
8 28th March Workplace Relationships
• Negotiation skills and Conflict management
9 4th April EXAMS (No class)
10 11th April Communicating in the Workplace
• Speaking in public
11 18th April Self-directed work on Worksheets and Oral presentation
12 25th April EASTER (No class)
13 2nd May Complete and submit Worksheets
14 9th May Oral Presentation
15 16th May Oral Presentation
16 23rd May Working in, & Leading a team
17 30th May Working in, & Leading a team: In-class assessment activity
6th June EXAMS (No class)


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessments for this course typically consist of:
• Class activities
• Assignments
• Presentations 

 


Assessment Tasks

Number  Assessment                                                                    Issued Week     Due Week                   Assessment weighting

                                                                                                                                                                                   (% of total mark)

1.      Paraphrasing & Summarising                                                   2                      5                                                   10

2.      Written Lab Prac Report                                                              3                      5                                                    10

3.      In-class worksheets                                                                  4-10                12-13                                              50

4.      Oral presentation                                                                        10                   12-13                                              20

5.      In class teamwork activity                                                          14                      15                                                10


Assessment Matrix

Course Overview: Access Course Overview