Course Title: Apply quality system and continuous improvement processes

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: MIET6280C

Course Title: Apply quality system and continuous improvement processes

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5283 - Diploma of Laboratory Technology (Pathology Testing)

Course Contact: Namrita Kaul

Course Contact Phone: +61 3 9925 4309

Course Contact Email: namrita.kaul@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Namrita Kaul

Tel No: 99254309

namrita.kadalbajoo@rmit.edu.au

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Completion of 1st year courses

Course Description

This unit of competency covers the exercise of good laboratory practice and effective participation in quality improvement teams. Personnel are required to ensure the quality and integrity of their own work and detect non-conformances and work with others to suggest improvements in productivity and quality.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	MSL934002A Apply quality system and continuous improvement processes
Element:	1. Satisfy quality system requirements in daily work
Performance Criteria:	2.1. Compare current work practices, procedures and process or equipment performance with requirements and/or historical data or records 2.2. Recognise variances that indicate abnormal or sub-optimal performance 2.3. Collect and/or evaluate batch and/or historical records to determine possible causes for sub-optimal performance 2.4. Use appropriate quality improvement techniques to rank the probabilities of possible causes
Element:	2. Analyse opportunities for corrective and/or optimisation action
Performance Criteria:	2.1. Compare current work practices, procedures and process or equipment performance with requirements and/or historical data or records 2.2. Recognise variances that indicate abnormal or sub-optimal performance 2.3. Collect and/or evaluate batch and/or historical records to determine possible causes for sub-optimal performance 2.4. Use appropriate quality improvement techniques to rank the probabilities of possible causes
Element:	3. Recommend corrective and/or optimisation actions
Performance Criteria:	3.1. Analyse causes to predict likely impacts of changes and decide on the appropriate actions 3.2. Identify required changes to standards and procedures and training 3.3. Report recommendations to designated personnel
Element:	4. Participate in the implementation of recommended actions
Performance Criteria:	4.1. Implement approved actions and monitor performance following changes to evaluate results 4.2. Implement changes to systems and procedures to eliminate possible causes 4.3. Document outcomes of actions and communicate them to relevant personnel
Element:	5. Participate in the development of continuous improvement strategies
Performance Criteria:	5.1. Review all relevant features of work practice to identify possible contributing factors leading to sub-optimal performance 5.2. Identify options for removing or controlling the risk of sub-optimal performance 5.3. Assess the adequacy of current controls, quality methods and systems 5.4. Identify opportunities to continuously improve performance 5.5. Develop recommendations for continual improvements of work practices, methods, procedures and equipment effectiveness 5.6. Consult with appropriate personnel to refine recommendations before implementation of approved improvement strategies 5.7. Document outcomes of strategies and communicate them to relevant personnel

Learning Outcomes

Outlined in the competencies

Details of Learning Activities

• Online learning material
• Online learning activities
• Online assessment tasks/quizzes
 

Class room activities/peer group learning through discussion board (myRMIT Studies)

Teaching Schedule

 

QS 2016, MSL934002A Apply Quality System and Continuous Improvement Processes

Semester 2, 2016

Teaching and Assessment Plan

UoC	Content	Weeks	Dates	Comments
Laboratory Products and Services Quality requirements associated with the individual’s job function and/or work area	Standards, codes, procedures and/or enterprise requirements: AS ISO 17025-2005 General requirements for the competence of testing and calibration laboratories AS/NZS ISO 10005:2006 Quality Management Systems – guidelines for Quality plans NATA NHRMC Guidelines AS/NZS ISO 10012:2004 Measurement management systems – requirements for measuring processes and equipment TGA GLP	Week 1 and 2 Visit various websites: complete activities, checklists based on conducting and completing research in these websites	4th July 11th July	Post Discussion Thread on 11th  July to be completed by students by 18th July
Quality Control Procedures	NATA  and its responsibility in Accreditation of laboratories, inspection bodies, calibration services, producers of certified reference materials and proficiency testing scheme providers throughout Australia. It is also Australia's compliance monitoring authority for the OECD Principles of GLP. Using checklists to monitor job progress against time, cost and quality standards Use of inspection and test plans to check compliance	Week 3 and 4   Understanding NATA, TGA and OECD, their role in labs in Australia	18th July and 25th July	Online quiz 1 to be completed on 18th July during the class time in the class room. Post Discussion Thread on 25th July to be completed by students by 1st August
Methods of Statistical Analysis	Basic Descriptive Stats, Sampling procedures	Week 5 Review of basic stats Complete activities based on basic stats Sampling procedures	1st August
Problem solving techniques	Root Cause Analysis Implementing preventive strategies Identifying and rectifying a problem	Week 6 Week 7 Perform activities	8th Aug and 15th Aug	Online Quiz 2 to be completed on 8th Aug in the class room during the class time, Release Project Details on 8th Aug
Quality Improvement tools and techniques	Histograms, Scatterplot, control charts, Ishikawadiagram, Pareto Chart,	Week 8 Week 9 Week 10 Conduct Statistical Analysis	5th Sept, 12th Sept, 19th Sept	Post Discussion Thread on 5th Sept to be completed by 12th Sept
Sustainable energy principles and work practices	Sustainable energy principles	Week 11	26th Sept	Minitab online quiz to be held during class time in the class room on 26th Sept Post Discussion Thread on 26th Sept to be completed by 3rd Oct
Communication and Reporting Quality improvement opportunities	Data entry, brief reports, maintaining communication/line of communication within theorganisation and outside organisation	Week 12 Week 13 Week 14	3rd Oct 10th Oct 17th Oct	Project Presentation 3rd Oct
End Sem Exams	24th Oct 2016

Learning Resources

Prescribed Texts

Online resources will be provided during the semester

References

Class room handouts and online resources will be provided throughout the semester.

Other Resources

Overview of Assessment

The participant must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

Assessment will incorporate a variety of methods including technical requirements documentation, in class exercises, quizzes, and presentations. Participants are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.
 

Assessment Tasks

 

 

MSL934002A Apply Quality System and Continuous Improvement Processes

Assessment Schedule Semester 2, 2016

Task 1	Date to be released/due and Venue	Topic/Based on
Quiz 1 (5%)	18th July Class Room during Class Time	Using websites to understand how to follow enterprise procedures for documenting and reporting information about quality
Quiz 2 (10%)	8th August Class Room during Class Time	Role of laboratory services, Quality control procedures including standards imposed by regulatory and licensing bodies
Quiz 3 (15%)	26th Sept Class Room during Class Time	Conducting Statistical Analysis including Minitab assessment
To be satisfactory in Task 1, you are required to successfully complete all the three quizzes.
Task 2
Participate in Discussion Forum	Posted on	Response/Feedback Due by	Based on
Thread 1(5%)	11th July	18th July	Various Organisations and their role in maintaining Quality in labs
Thread 2(5%)	25th July	1st Aug	To analyse opportunities for Corrective and/or optimisation action
Thread 3(5%)	5th Sept	12th Sept	Recommend corrective action and or optimisation actions
Thread 4(5%)	26th Sept	3rd Oct	Participate in the development of continuous improvement strategies
Project (20%)	8th Aug	3rd Oct	Work in accordance with sustainable energy work practices and promote sustainable energy principles an work practices to other workers
To be satisfactory in Task 2, you are required to participate successfully in all the four Discussion Forums and the Project
Task 3(30%)	24th October 2016 End Semester Exam

 

The dates indicate the week beginning.  

Assessment Matrix

Other Information

Assessment Information

This course is graded in accordance with competency-based assessment, but which also utilise graded assessment
CHD Competent with High Distinction (80 – 100%)
CDI Competent with Distinction (70 – 79%)
CC Competent with Credit (60 – 69%)
CAG Competency Achieved – Graded (50 – 59%)
NYC Not Yet Competent
DNS Did Not Submit for assessment

• To pass the course you need to pass, on average, each type of assessment (exams and assignments etc.) You can’t make up marks from one type of assessment to another (e.g. pass the exams but fail the assignment component).

• Late work that is submitted without an application for an extension (see below) will not be corrected.

• APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK - A student may apply for an extension of up to 7 days from the original due date. They must lodge the application form (available onlinehttp://www1.rmit.edu.au/students/assessment/extension) at least 24 hours before the due date. The application is lodged with the School Admin Office on Level 6, Bdg 51. Students requiring longer extensions must apply for SPECIAL CONSIDERATION.

• For missed assessments such as exams- you (& your doctor if you are sick) must fill out a special consideration form. This form must be lodged online with supporting evidence prior to, or within, 48 hours of the scheduled time of examination http://www1.rmit.edu.au/students/specialconsideration 

Course Overview: Access Course Overview