Course Title: Develop and nurture relationships

Part B: Course Detail

Teaching Period: Term2 2013

Course Code: EMPL9753C

Course Title: Develop and nurture relationships

School: 650T TAFE Business

Campus: City Campus

Program: C5292 - Diploma of Legal Services

Course Contact : Robyn Lang

Course Contact Phone: +61 3 9925-1565

Course Contact

Name and Contact Details of All Other Relevant Staff

Bernadine McNamara, Sessional Teacher


Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to develop, nurture and maintain professional relationships with clients, customers and colleagues in order to complete work tasks and further the reputation of the organisation, and the profession or occupation. A range of legislation, rules, regulations and codes of practice may apply to this unit at the time of endorsement, depending on job roles and jurisdictions.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBCMM501A Develop and nurture relationships


1. Develop professional relationships

Performance Criteria:

1.1. Conduct dealings with clients, professionals, and other third parties professionally and in accordance with the organisation's policies and procedures and legislative, regulatory and professional codes of practice
1.2. Comply with organisation's social, business and ethical standards to develop and maintain positive relationships
1.3. Deal with colleagues, clients and other parties in a competent manner and with regard to confidentiality
1.4. Adjust interpersonal styles and methods to the needs and situations of other parties


2. Build and maintain business networks and relationships

Performance Criteria:

2.1. Develop and maintain business and professional networks and other relationships to benefit the organisation
2.2. Use business and professional networks to identify and cultivate relationships in order to promote and market the organisation
2.3. Collaborate with other professionals and third parties to expand and enhance the reputation of the organisation and to identify new and improved business practices


3. Nurture relationships and build on referral business for the long term

Performance Criteria:

3.1. Follow up referral business through appropriate communication channels to find and secure new business relationships
3.2. Identify referral needs quickly and provide information about relevant products and services
3.3. Refer information and ideas about referral business to designated individuals with a view to nurturing ongoing business relationships

Learning Outcomes

Details of Learning Activities

This course is delivered in conjunction with BSBCOM501B Identify and interpret compliance requirements and BSBLED503A Maintain and enhance professional practice

From this unit (one of three comprising the course Professional Practice) students will acquire an understanding of legislative compliance obligations relevant to legal firms.  The focus will be on professional conduct rules, occupational health and safety, and privacy.   The second workshop in the course will be dedicated to this unit and will involve discussion of issues and participation by students.  Extensive use will be made of RMIT’s online learning environment (Blackboard) to provide extra reading material, links to video resources and administer an assessment of learning. 

The teacher will be contactable by email in between workshops and will be able to respond to queries from students. Announcements will also be posted on Blackboard by the teacher.

Students will need to bring a laptop to workshops and to have basic computer literacy skills.

Teaching Schedule

The five workshops in Professional Practice are spaced out across the semester, as shown in the table below. Each workshop is scheduled to last three hours with a break in the middle. Workshops 1 and 5 are mandatory due to orientation and the examination respectively.




Orientation and introduction to the Diploma of Legal Services


Thursday 28 June 2012, 6pm - 9pm

Room 108.09.06 in Building 108



Identify and interpret compliance requirements


Thursday 5 July 2012, 6pm - 9pm

Room 108.09.07 in Building 108

3Develop and nurture relationships


Thursday 2 August, 6pm - 9pm

Room 80.04.021 in Building 80




Maintain and enhance professional practice


Thursday 6 September, 6pm - 9pm

Room 80.04.021 in Building 80






Thursday 4 October, 6pm - 9pm

Room 80.04.021 in Building 80


Learning Resources

Prescribed Texts

Materials will be supplied.


Other Resources

These will be provided in the first set of materials.

Overview of Assessment

Assessment may incorporate a variety of methods including in-class exercises, problem-solving exercises, assignments, group or individual projects, presentations and written or practical tests, as well as homework activities.

Other activities may be workplace-based or simulate work practices. These may include the production of technical requirements documents, direct observation of workplace practices and the presentation of a portfolio of evidence. This portfolio may include documents, photographs, video and/or audio files.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

There will be three assessment tasks for Professional Practice, all competency-based, that is, no percentage mark will attach to any of the assessment tasks. To be competent in these competencies you must pass all three assessments. If any assessment is not competent you will be given an opportunity to resubmit but the maximum grade will be CAG. The grade awarded for competency based assessment are:

CHD Competency with High Distinction

CDI Competent with Distinction

CC Competent with Credit

CAG Competency achieved - Graded

NYC Not Yet competent

DNS Did not submit for assessment


First, there will be an assignment addressing material studied in workshop 2. The assignment, which will be available on Blackboard the day of the second workshop, will contain some short answer questions and a question requiring a longer answer based on online research.

Second, there will be an online quiz following workshop 3, addressing material studied for that workshop.

Third, there will be a two hour test conducted in workshop 5 which will address all the material studied in the course. The test will be open book and sample test questions will be provided prior to workshop 5.

Assessment Matrix

Course Overview: Access Course Overview