Course Title: Develop and maintain operational procedures for transport and logistics enterprises

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: BUSM7817C

Course Title: Develop and maintain operational procedures for transport and logistics enterprises

School: 650T TAFE Business

Campus: City Campus

Program: C5302 - Diploma of Logistics

Course Contact : Tim Wallis

Course Contact Phone: +61 3 9925 5423

Course Contact

Name and Contact Details of All Other Relevant Staff

David Graham

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit involves the skills and knowledge required to develop and maintain operational procedures for transport and logistics enterprises in accordance with relevant regulatory requirements and workplace procedures, including planning and developing operational procedures, monitoring the implementation of the operational procedure(s), and evaluating the implementation of operational procedures. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

TLIL5020A Develop and maintain operational procedures for transport and logistics enterprises


1 Plan and develop operational procedures

Performance Criteria:

1.1 Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units
1.2 The scope, focus and extent of the operational procedure(s) are discussed and validated with effected personal
1.3 Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work
1.4 Factors likely to impact upon the development process are identified and techniques adopted for their incorporation into the procedure(s)
1.5 The proposed operational procedures are researched from a range of sources and include provision for user input
1.6 Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations in accordance with workplace procedures
1.7 Where required, trialling of new operational procedures is undertaken with a target group
1.8 Performance indicators are developed to measure the effectiveness of the operational procedure(s)


3 Evaluate the implementation of operational procedures

Performance Criteria:

3.1 An assessment of the effectiveness of the operational procedure(s) is undertaken against developed performance indicators
3.2 Where required, the operational procedure(s) are modified/deleted in accordance with evaluation mechanism and enterprise requirements
3.3 Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure(s)
3.4 Records, reports and recommendations for improvement are managed within the workplace information systems and processes


2 Monitor the implementation of the operational procedure(s)

Performance Criteria:

2.1 The introduction of the operational procedure(s) to selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance
2.2 Effective induction and supervision is provided to support personnel in implementing the new procedure(s)
2.3 Performance of personnel is monitored to ensure adherence to the operational procedure(s) and to assess the requirement for modification to the process
2.4 Solicited feedback is actively sought from personnel implementing the operational procedure(s) 

Learning Outcomes

Students will develop the skills and knowledge required to develop and maintain operational procedures for transport and logistics enterprises.

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative class room based activities.

The self-based activities will be delivered through various technology platforms and will include quizzes, scenario case studies and interactive sessions.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice skills in a simulated workplace environment.

Teaching Schedule

Week   Date    Topic
111-12 Feb Induction (See below)  History of Supply Chain and Operational Policy Procedures
218-19 Feb Types of Supply Chain and Operational Quality controls
325-26 Feb SWOT Analysis, Strategy Theories and Trialling Protocols
44-5 Mar SC Technology and In Class Plan and Develop Learning Activity
511-12 Mar SC Management and Operational Induction Responsibilities
618-19 Mar Communication - Operational Responsibilities
725-26 Mar Assignment Template review and Turn it in overview
81-2 Apr SC Process, Security, Data and Operational KPI’s
98-9 Apr Report Writing overview - Assessment outline
1015-16 Apr Review weeks 1- 9
  18-27 Apr Mid Semester Break
1129-30 Apr Review template work carried out during break
126-7 May SC Networks, Financial Structures and Procedure Goals
1313-14 May Demand Chain Management and Procedure Implementation
1420-21 May Demand Chain Management and Collaboration Process Implementation
1527-28 May Replenishment and Demand - Review all final material
163-4 June June Receive Final Submissions

Week 1 will consist of an induction to the course which will include completion of a pre training review and familiarisation with:

  • Your teacher(s) and other students.
  • Services and facilities
  • Student responsibilities
  • Where to get support
  • Course requirements, key learning outcomes, assessment, feedback and grading.
  • Submission requirements and the resubmission policy
  • Plagiarism
  • Appeals
  • Extensions and Special Consideration
  • Privacy

This unit is codelivered and coassessed with BUSM7822C Manage a Supply Chain

Learning Resources

Prescribed Texts


Other Resources

Resources will be available on Blackboard LMS

Overview of Assessment

Assessment may incorporate a variety of methods including in-class exercises, problem-solving exercises, assignments, group or individual projects, presentations and written or practical tests, as well as homework activities.

Other activities may be workplace-based or simulate work practices. These may include the production of technical requirements documents, direct observation of workplace practices and the presentation of a portfolio of evidence. This portfolio may include documents, photographs, video and/or audio files.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.  Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

This course has 3 assessment tasks.  Students must successfully complete all assessment tasks to be deemed competent in this unit.

This unit is codelivered and coassessed with BUSM7822C Manage a Supply Chain

Assessment Task 1 – Presentation – Technology in Supply Chain Management

Date handed out: Week 1
Date and time due: Week 9
Group or Individual: Groups of no more than 2 students

This research assignment and presentation will allow you to research and present on critical technology aspects in the management of supply chains.

In groups of not more than 2 students you will be required to present a 10 minute presentation which addresses the topic of ‘How developments in Supply Chain Management Technology can assist with the Management of a Supply Chain.’


Assessment Task 2 – Implementation of Operational Procedures

Date handed out: Week 4
Date and time due: Week 12
Group or Individual: Groups of no more than 4 students

This assignment will allow you to develop "Operational Procedures”. It requires you to develop innovative strategies and tactics to overcome day to day workplace issues that encourage meeting workplace goals and key performance indicators in a work area.

You will analyse your business in line with your existing operations, policies, and KPI’s and identify a new operational procedure. The assignment should be fully referenced, outline the procedure in detail and be not more than 3000 words. Simple tables in addition to the words listed.


Assessment Task 3 – Supply Chain Management Report

Date handed out: Week 4
Date and time due: Week 15
Group or Individual: Groups of no more than 4 students.

Supply chain management involves overseeing the entire supply chain cycle from raw materials to producers, component suppliers, manufacturers, wholesalers, third party service providers, retailers, customers and recyclers, plus freight, distribution and cash flow.

For this assessment you will need to investigate and evaluate an organisation’s demand driven supply chain and write a report and recommendations for improvement. The report should be no more than 2500 words and should be fully referenced.

Submission requirements:
Assessment tasks must be submitted online through blackboard.

You must:
• Retain a copy of your assessment tasks.
• Complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
• For group assignments - all group members must complete and sign the cover sheet.
• Each page of your assessment you should include footer with your name(s), student number(s), the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

If you are found to be Not Yet Competent in an Assessment Task you will be allowed one resubmission to demonstrate competence. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”. 

Final Date for All Assessments

Assessment Matrix

Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.

Marking Guide (Grading)
After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.

You will be provided with an assessment matrix in the assessments area of the unit blackboard shell.  Generally, your grading will be assessed against how well you demonstrate:

  • Perform the activities as required by the learning elements of this unit of competency.
  • Demonstrate the required knowledge for this unit of competency.
  • Execute the required skills for this unit of competency.
  • Demonstrate your employability skills through contribution to learning activities related to this assessment, timeliness, use of technology and teamwork.

Final Grades table:

DNS - Did not submit for assessment
NYC - Not yet competent
CAG - Competency achieved – graded
CC - Competent with credit
CDI - Competent with distinction
CHD - Competent with high distinction

Other Information

Late Submissions

Students are required to submit assessment items and/or ensure performance based assessment is completed by the due dates. If a student is to be prevented from submitting an assessment item on time, by circumstances outside their control, they may apply in advance to the teacher for an extension to the due date of up to seven calendar days. To be eligible for an extension, you must lodge the extension form availabile at the following link with your teacher:

Where an extension of greater than seven days is needed, the student must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination. More information on special consideration and how to apply can be found here:

Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. Information on circumstances under which the assessment arrangements might be granted can be found at the following website:

Course Overview: Access Course Overview