Course Title: Manage suppliers

Part B: Course Detail

Teaching Period: Term2 2013

Course Code: BUSM7820C

Course Title: Manage suppliers

School: 650T TAFE Business

Campus: City Campus

Program: C5302 - Diploma of Logistics

Course Contact : Tim Wallis

Course Contact Phone: +61 3 9925 5423

Course Contact

Name and Contact Details of All Other Relevant Staff

John Fowler


Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course generally applies to those who provide leadership of others required to manage suppliers in the transport and distribution industry.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

TLIR5014A Manage suppliers


1 Assess suppliers and build productive relationship

Performance Criteria:

1.1 Criteria to enable an effective evaluation of supplier services are developed and documented
1.2 Existing suppliers are assessed against criteria
1.3 Availability and suitability of alternate suppliers who can meet the service support requirements within legislative requirements are identified
1.4 Terms and conditions of suppliers to achieve service requirements are established and communicated
1.5 Cooperative relationships are developed with supplier according to organisational policies and procedures


2 Evaluate delivery of goods and/or services against agreements

Performance Criteria:

2.1 The quality of goods and services supplied is assessed against criteria
2.2 Non-compliance is identified, documented and corrective action is implemented within the terms of contractual arrangements
2.3 Contingency plans are developed in the event of supplier failure to deliver
2.4 Relationships with suppliers are managed to support effective delivery


3 Negotiate arrangements with suppliers

Performance Criteria:

3.1 Arrangements with suppliers are negotiated and implemented according to organisational policies and procedures
3.2 Market factors that may affect the supply of goods and services are identified and communicated to relevant personnel
3.3 Immediate corrective action is taken in consultation with the supplier where potential or actual problems are indicated


4 Resolve disagreements with suppliers

Performance Criteria:

4.1 Disagreements with suppliers are investigated to identify validity and causes
4.2 Disagreements are negotiated and resolved
4.3 Amendments to agreements as a consequence of the resolution of disagreements are documented
4.4 Approval is sought and obtained for amendments
4.5 Approved amendments are communicated to suppliers and relevant personnel


5 Review performance of suppliers

Performance Criteria:

5.1 Suppliers are continuously reviewed in regard to quality, profitability, service, delivery status and other relevant performance indicators
5.2 Supplier performance is evaluated against the requirements of purchasing agreements
5.3 Suppliers are informed of evaluation outcomes as required
5.4 Recommendations about future use of suppliers are made to relevant personnel

Learning Outcomes

This course delivers the skills and knowledge required to manage suppliers. It includes assessing suppliers and building a productive relationship with them; evaluating delivery of goods/services; negotiating arrangements and resolving disagreements with suppliers; and reviewing supplier performance. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative class room based activities. The self-based activities will be delivered through various technology platforms and will include student contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions. The collaborative classroom based activities will include group disc ssion, group problem solving activities and opportunities to practice skills in a simulated workplace environment.


Teaching Schedule

Week          Date             Topic
1  8 July Introduction to Manage Suppliers
2  15 Jul The History of Supply Management - Meaning and Elements
3  22 Jul Supplier Selection - Policies & Procedures
4  29 Jul Purpose, Benefits, Styles, QA Tips & Manual - PDCA
5  5 Aug Open Book Test - review Purchasing Manual
6  12 Aug Continue Purchasing Manual Including OH&S and Risk in manual
7  19 Aug What is a Supplier, Authority, Selecting and Preparing Supplier List
8  26 Aug Single or Multiple Suppliers, What to Look for, Quotations
   2 Sep Mid Semester Break
9  9 Sep Definitions and explanations - Software - Risk Matrix - Management Review
10  16 Sep Presentation Assignment and review Supplier Checklist
11  23 Sep Partnerships, Relationships, Service Level Agreements
12  30 Sep Payments. Technology, Evaluating Delivery
13  7 Oct Ratings, Objectives and Understanding suppliers
14  14 Oct  Negotiating, Contracts, Disputes and Performances
15  21 Oct  Submit Written Report
16  26 Oct  Feedback & Review

Learning Resources

Prescribed Texts


Overheads as available on the Blackboard supported by class handouts

Other Resources

Overview of Assessment

Students must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

Assessment will incorporate a variety of methods including assignments, journals, presentation and written or test. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Assessment Tasks

Tasks will comprise workshops completed in class, assignments and completion of the Customer Service Management Report

Assessment 1 - Open Book test (20%) -Evaluation by open book of key learning and understanding from previous weeks

Assessment 2 - Individual presentation (35%) - An Individual presentation to the class on the project you have identified for your final written report. The project will be based on a simulated /real workplace issue and your proposals for overcoming problems identified and how your outcomes and proposals relate to the business and learning material. The presentation can be by Powerpoint, Handouts or other agreed methods.

Assessment 3 - Written report (45%)- Written report using business writing format/methodology relevant to subject matter - Min 1500 words

Full details on how this course is assessed against the Unit elements and performance criteria plus critical aspects of evidence can be found in the Learning and Assessment Tool available from your course teacher.


Submission Requirements

Assessment tasks must be submitted via Blackboard.

You should:

• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application forms is available at;ID=ls0ydfokry9rz website.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.

Please refer to the Final Grades table below.

Marking Guide (Grading)
After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.

The grading is according to the following criteria:

We are looking for a high level of ability to complete all tasks independently as per the specifications as well as demonstrating a high level of initiative in your approach to the task

We are looking for depth of understanding of the key concepts and knowledge required in the assessments system. You should be able to demonstrate a thorough understanding of all requirements in all the assessment tasks.

We are looking for appropriate use of technology to assist in presenting all tasks clearly and suitable for the intended audience. You also need to show an understanding of the kinds of problems that can arise in managing pertinent issues and how these might be addressed.

If required by the teacher we would expect to see ongoing uploading of information into Pebble Pad that is relevant to the unit, full utilisation of Pebble Pad and Blackboard as per course requirements and timely submission of all required assessment tasks.

We expect to see contributions to relevant discussions and scheduled Collaborate sessions. In addition your tasks should demonstrate a very good understanding of strategies for a collaborative approach to management issues in the workplace.


Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.

Assessment Matrix

Course Overview: Access Course Overview