Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: EMPL5909C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5313 - Diploma of Nursing (Enrolled-Division 2 Nursing)

Course Contact: Leeanne Mond

Course Contact Phone: +61 3 9925 4837

Course Contact Email: leeanne.mond@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Erica Keen

Email: erica.keen@rmit.edu.au

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

NIL PRE REQUISITES OR CO REQUISITES

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Element:

1. Reflect cultural awareness in work practice
2. Accept cultural diversity as a basis for effective work place and professional relationships
3. Communicate effectively with culturally diverse persons
4. Resolve cross-cultural misunderstandings
 

Performance Criteria:

1.1 Demonstrate awareness of culture as a facator in all human behaviour by using culturally appropriate work practices

1.2 Use work practices that create a culturally and psychologically safe environment for all persons

1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients

2.2 Use specific strategies to eliminate bias and discrimination in the workplace

2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others

3.2 Use communication constructively to develop and maintain effective relationships based on acceptance of cultural diversity

3.3 Where language barriers exist, make efforts to communicate in the most effective way possible

3.4 Seek assistance from interpreters or other persons as required

4.1 Identify issues that may cause conflict

4.2 If difficulties and misunderstandings occur, consider the impact of cultural differences

4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes


At the end of this unit students should be able to:


• Reflect cultural awareness in work practice
• Accept cultural diversity as a basis for effective work place and professional relationships
• Communicate effectively with culturally diverse persons
• Resolve cross – cultural misunderstandings
 


Details of Learning Activities

Refer to the latest timetable on Blackboard for actual days

Learning Strategies will be in the form of:

  • discussion
  • scenario/simulation activiteis
  • small group work


Teaching Schedule

Lesson 1:

Reflect cultural awareness in work practice. Accept cultural diversity as a basis for effective work place and professional relationships

  • Identify and discuss the influence of culture on human behaviour
  • Identify and describe how to create a culturally and psychology safe work environment, including strategies to eliminate bias and discrimination
  • Identify and discuss how to show respect with all communication and interaction withCALD clients and co-workers

Lesson 2:

Communicate effectively wih culturally diverse persons-resolve cross-cultural misunderstandings

  • Identify and describe how to maintain effective relationships with CALD persons
  • Identify and describe strategies to communicate effectively when a language barrier exists
  • Identify and describe how to seek assistance from and work with interpreters
  • Identify and discuss the issues that may cause cross-cultural conflicts
  • Identify and discuss how to sensitively resolve cross-cultural differences
  • Identify and discuss how to sensitively resolve cross-cultural misunderstandings


Learning Resources

Prescribed Texts

kozier and Erbs 'Fundamentals of Nursing'. (2010) 1st Edition Person: Australia


References


Other Resources

Recommended reading:

  • Crisp, J & Taylor, C 2009 Potter and Perry’s ’Fundamentals of Nursing’, 3rd Edn. Elsevier Sydney
  • Funnell, R Koutoukidis, G Lawrence, K (2009) Tabbner’s Nursing Care Sedn, Elsevier Sydney
  • Tollefson, J 2010 Clinical Psychomotor Skills: Assessment Tools for Nursing Sutdents Cengage Learning, South Melbourne


Overview of Assessment

Underpinning knowledge for this unit of competency will be assessed via the following methods:

  • Written Assessment
  • Fieldtrip Worksheet


Assessment Tasks

  • Assignment Case Scenario 100%
  • Clinical Placement and Log Book assessment competencies
  • Attendance of classes 80%


Assessment Matrix

Please refer to Blackboard

Other Information

Deliver: Nominal Hours 20

  • Classroom Delivery: 6 hours
  • Self-directed Learning: 11 hours
  • Field Trip 3 hours

Course Overview: Access Course Overview