Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term2 2013

Course Code: EMPL5909C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5313 - Diploma of Nursing (Enrolled-Division 2 Nursing)

Course Contact: Leeanne Mond

Course Contact Phone: +61 3 9925 4837

Course Contact Email: leeanne.mond@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

City Campus:

Bundoora Campus:

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

NIL PRE REQUISITES OR CO REQUISITES

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Element:

1. Reflect cultural awareness in work practice
2. Accept cultural diversity as a basis for effective work place and professional relationships
3. Communicate effectively with culturally diverse persons
4. Resolve cross-cultural misunderstandings
 

Performance Criteria:

1.1 Demonstrate awareness of culture as a factor in all
human behaviour by using culturally appropriate work
practices
1.2 Use work practices that create a culturally and
psychologically safe environment for all persons
1.3 Review and modify work practices in consultation
with persons from diverse cultural backgrounds

2.1 Show respect for cultural diversity in all
communication and interactions with co-workers,
colleagues and clients
2.2 Use specific strategies to eliminate bias and
discrimination in the workplace
2.3 Contribute to the development of work place and
professional relationships based on acceptance of cultural
diversity

3.1 Show respect for cultural diversity in all
communication with clients, families, staff and others
3.2 Use communication constructively to develop and
maintain effective relationships, mutual trust and
confidence
3.3 Where language barriers exist, make efforts to
communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons
as required

4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur,
consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences,
taking account of cultural considerations
4.4 Address any difficulties with appropriate people
and seek assistance when required

Learning Outcomes


At the end of this unit students should be able to:


• Reflect cultural awareness in work practice
• Accept cultural diversity as a basis for effective work place and professional relationships
• Communicate effectively with culturally diverse persons
• Resolve cross – cultural misunderstandings
 


Details of Learning Activities

  • Formal classroom discussion. 
  • Group work
  • Self-directed learning
  • Presentations
  • Lectures
  • Field Visit


Teaching Schedule

Lesson 1: Cultural awareness and diversity

• Discuss cultural diversity
• Discuss trans-cultural nursing
 

Lesson 2:  Accept cultural diversity as a basis for effective workplace and professional relationship

• Discuss the resources and communication strategies to facilitate and ensure health care delivery in a cross cultural context, including workplace strategies and individual strategies, and the implementation of culturally appropriate practices in the professional setting

Lesson 3: Effective cross cultural communication

 Discuss cross cultural communication and negotiation.
Define terms and concept relevant to cross cultural communication.
 

Lesson 4: Resolve cross cultural misunderstanding

Discuss strategies to eliminate bias & discrimination, including: cross cultural work teams, cross cultural employee representation on committees


Learning Resources

Prescribed Texts

No prescribed text for this course


References

Recommended reading:
Webster, M. (2005) Merriam-Webster’s Medical Desk Dictionary. Revised Edn. New York: Thompson-Delamar.
Funnell, R., Koutoukidis, G., Lawrence, K. 2009, Tabner’s Nursing Care: Theory and Practice, 5th Ed., Australia : Churchill Livingstone: Elsevier.
Crisp, J. & Taylor, C. 2007, 2nd ed., Potter & Perry’s Fundamentals of Nursing, Australia: Harcourt, Mosby. 
 


Other Resources

All powerpoints are posted on the student Blackboard


Overview of Assessment

Underpinning knowledge for this unit of competency will be assessed via the following methods:

  • Written Assessment
  • Fieldtrip Worksheet


Assessment Tasks

Field trip Worksheet - 20%
Written Assignment - 80%
 

Classroom attendance 80% requirement

Field Trip Compulsory

All assessments must be deemed Competent to be awarded a competent grade for this course

If deemed Not Yet Competent (NYC) student will not be permitted to complete program
 


Assessment Matrix

Field trip Worksheet - 20%
Written Assignment - 80%
 

Classroom attendance 80% requirement

 Assessment Matrix:

  • 60 -69       - CAG
  • 70 - 79      -CC
  • 80 - 89      - CDI
  • 90 -100    - CHD

Other Information

Delivery: Nominal Hours 20 

  • Face to Face 
  • Self-directed learning
  • Field Trip
     

This course must have a competency grade awarded in all assessment areas to be deemed competent in this course

Classroom Attendance of 80% requirement

Field Trip compulsory

Course Overview: Access Course Overview