Course Title: Determine client requirements and expectations
Part B: Course Detail
Teaching Period: Term1 2013
Course Code: BAFI5187C
Course Title: Determine client requirements and expectations
School: 650T TAFE Business
Campus: City Campus
Program: C5317 - Diploma of Financial Planning
Course Contact : Michael Elliot
Course Contact Phone: +61 3 9925 5519
Course Contact Email:michael.elliot@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Michael Elliot
+61 3 9925 5519
Building 80, Level 5
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the performance outcomes, skills and knowledge required to determine client’s financial requirements and expectations. It encompasses informing the client of the financial planning process and service, obtaining relevant information on their existing financial situation and expectations with respect to financial planning service offered by the representative, and preparing and updating necessary documentation.
This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
FNSFPL506A Determine client requirements and expectations |
Element: |
2. Obtain relevant information on client's existing financial situation |
Performance Criteria: |
2.1. Facts and information relevant to the client's particular service request are obtained and confirmed |
Element: |
4. Prepare and update necessary documentation where required |
Performance Criteria: |
4.1. All relevant client facts, information and financial/personal histories are documented, checked with the client and managed confidentially in accordance with company policy and guidelines and relevant legislation and industry codes of practice |
Element: |
1. Inform client of the financial planning process and services |
Performance Criteria: |
1.1. Financial planning process and role and any limits of authority of the representative are explained to the client |
Element: |
3. Determine client expectations and requirements with respect to financial planning service offered by the representative |
Performance Criteria: |
3.1. Client is encouraged to express and clarify their expectations from the financial planning process with any concerns identified and responded to promptly and appropriately |
Learning Outcomes
Details of Learning Activities
This unit is delivered using a blend of classroom based and self -paced learning activities.
Teaching Schedule
Teaching Schedule The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete the course. This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities. | |||
Week | Week Commencing | Topics | Assessments |
1 | 11th Feb | Pre-training review: • RPL /LLN Familiarisation with: • Program • Services/facilities • Other students • Teacher(s) • Where to get support • Student responsibilities • Course requirements • Course support documents • Pre-reading • Blackboard • Overview of assessment requirements • Grading • Plagiarism • Appeals • Extensions • Feedback • Privacy • Submission requirements • Resubmission policy Financial Services Industry – Module 1- Chapter 1 Spreadsheet exercises |
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2 | 18th Feb | Spreadsheet exercises Financial Services Industry – Module 1- Chapter 1 |
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3 | 25th Feb | Financial Services Industry – Module 1- Chapter 2 | Assessment on Topics from weeks 1 and 2 Excel Activity Questions Grading (CA/NYC) |
4 | 4th March | Financial Services Industry – Module 1- Chapter 2 continued |
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5 | 11th March | Financial Services Industry – Module 1- Chapter 3 | |
6 | 18th March | Financial Services Industry – Module 1- Chapter 3 continued |
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7 | 25th March | Financial Services Industry – Module 1- Chapter 4 | 27th (Wednesday)last day of teaching before Easter break. Classes resume Thursday 4th of April |
Mid semester break (28th March to 3rd April) | |||
8 | 8th April | Financial Services Industry – Module 1- Chapter 4 Continued Financial Services Industry – Manage Client Services- Chapter 1 |
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9 | 15th April | Financial Services Industry – Manage Client Services- Chapter 2 | |
10 | 22nd April | Financial Services Industry – Manage Client Services- Chapter 3 | |
11 | 29th April | Financial Services Industry – Manage Client Services- Chapter 4 | |
12 | 6th May | Financial Services Industry – Manage Client Services- Chapter 5 Introduction to Role Plays (This is outlining the assessment) |
Final Role Play Assessment discussion With teacher |
13 | 13th May | Introduction to Role Plays (This is outlining the assessment) | Final Role Play Assessment Practice With teacher |
14 | 20th May | Completion of role Plays and Final assessment review and Discussion | Continued as per above (CA/NYC) |
15 | 27th May | Assessment 3 – (CA/NYC) (From Topics covered in Weeks 3 to Weeks 14) |
(CA/NYC) |
16 | 3rd June | Re-submissions if required | |
17 | 10th June | Feedback |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical tests, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.
You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met. You will be provided with feedback throughout the course to check their progress.
Assessment Tasks
Assessment Tasks
You are required to complete the following tasks. You must successfully complete this tasks to be deemed competent in this unit.
TASK 1 CA/NYC
A Role Play as a client/adviser assessment on risk management.
TASK 2 (Week 15) CA/NYC
A two hour open book assessment covering Topics covered in Weeks 3 to Weeks 14
Assessment Matrix
Course Overview: Access Course Overview