Course Title: Record and implement client instructions
Part B: Course Detail
Teaching Period: Term1 2013
Course Code: MKTG6076C
Course Title: Record and implement client instructions
School: 650T TAFE Business
Campus: City Campus
Program: C5317 - Diploma of Financial Planning
Course Contact : Michael Elliot
Course Contact Phone: +61 3 9925 5519
Course Contact Email:michael.elliot@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 75
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the performance outcomes, skills and knowledge required to establish direct, shareholder, member, organisation, stockbroker, trustee, agent and intermediary client instructions regarding financial investments, and to accurately record and implement them and provide appropriate after sales service.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
FNSCUS506A Record and implement client instructions |
Element: |
1. Execute instructions to satisfy client requirements |
Performance Criteria: |
1.1. The client is adequately identified and instructions given in good faith are confirmed and requirements sought |
Element: |
3. Provide additional/after sales service |
Performance Criteria: |
1. Client documentation, information and histories are periodically reviewed to determine areas and extent of additional after sales service that can be provided |
Element: |
2. Review and monitor implementation of client instructions |
Performance Criteria: |
2.1. Terms and conditions of agreed options and investment strategies are reviewed and monitored for consistency with client instructions |
Learning Outcomes
Details of Learning Activities
This unit is delivered using a blend of classroom based and self -paced learning activities.
Teaching Schedule
Week | Week Comm | Topics | Assessment |
1 | Pre-training review: • RPL /LLN Familiarisation with: • Program • Services/facilities • Other students • Teacher(s) • Where to get support • Student responsibilities • Course requirements • Course support documents • Pre-reading • Blackboard • Overview of assessment requirements • Grading • Plagiarism • Appeals • Extensions • Feedback • Privacy • Submission requirements • Resubmission policy Financial Services Industry – Module 1- Chapter 1 Spreadsheet exercises |
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2 | Spreadsheet exercises Financial Services Industry – Module 1- Chapter 1 |
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3 | Financial Services Industry – Module 1- Chapter 2 | ||
4 | Financial Services Industry – Module 1- Chapter 3 | Assessment on Topics from weeks 1 and 2 Excel Activity Questions Grading (CA/NYC) |
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5 | Financial Services Industry – Module 1- Chapter 3 continued |
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6 | Financial Services Industry – Module 1- Chapter 4 | ||
7 | Financial Services Industry – Module 1- Chapter 4 | 27th (Wednesday)last day of teaching before Easter break. Classes resume Thursday 4th of April | |
Mid semester break (28th March to 3rd April) | |||
8 | Financial Services Industry – Module 1- Chapter 4 Continued Financial Services Industry – Manage Client Services- Chapter 1 |
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9 | Financial Services Industry – Manage Client Services- Chapter 2 | ||
10 | Financial Services Industry – Manage Client Services- Chapter 3 | ||
11 | Financial Services Industry – Manage Client Services- Chapter 4 | ||
12 | Financial Services Industry – Manage Client Services- Chapter 5 Introduction to Role Plays (This is outlining the assessment) |
Final Role Play Assessment discussion With teacher |
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13 | Introduction to Role Plays (This is outlining the assessment) | Final Role Play Assessment discussion With teacher |
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14 | Completion of role Plays and Final assessment review and Discussion | Continued as per above (CA/NYC) |
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15 |
(CA/NYC) |
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16 | Assessment 3 – (CA/NYC) (From Topics covered in Weeks 3 to Weeks 14) |
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17 | Feedback |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical tests, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.
You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met. You will be provided with feedback throughout the course to check their progress.
Assessment Tasks
Assessment Tasks
You are required to complete the following tasks. You must successfully complete these tasks to be deemed competent in this unit.
TASK 1 CA/NYC
A Role Play as a client/adviser assessment on risk management.
TASK 2 (Week 15) CA/NYC
A two hour open book assessment covering Topics covered in Weeks 3 to Weeks 14
Assessment Matrix
Course Overview: Access Course Overview