Course Title: Work effectively in a customer service environment
Part A: Course Overview
Program: C5325 Diploma of Visual Merchandising
Course Title: Work effectively in a customer service environment
Portfolio: DSC Portfolio Office
Nominal Hours: 45
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7850C |
City Campus |
TAFE |
320T Architecture & Urban Design |
Face-to-Face |
Term2 2014, Term1 2015, Term2 2015, Term1 2017, Term2 2017 |
Course Contact: Justin Compton
Course Contact Phone: +61 3 9925 4819
Course Contact Email: justin.compton@rmit.edu.au
Course Description
In this unit you will develop the skills and knowledge required to work effectively in a customer service business environment as well as build your skills to negotiate within and support the team.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
SIRXIND101 Work effectively in a customer service environment |
Elements: |
1. Work within organisational requirements. 2. Support the work team. 3. Maintain personal presentation. 4. Develop effective work habits. |
Learning Outcomes
On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.
Overview of Assessment
Assessment is on-going throughout the course. Assessment will incorporate a range of methods to assess performance and the application of knowledge and skills.
Assessment tasks in this course are:
1 x reflective journal and supporting documents
Please note: All Assessment tasks need to be completed before competency is achieved. A number of tasks will be formative to show your progress and development of skills and knowledge throughout the semester. The final task will be summative to provide a level of performance in addition to your competency.
The RMIT assessment charter summarises your responsibilities as a student as well as those of your teachers.