Course Title: Develop, facilitate and monitor all aspects of case management

Part A: Course Overview

Program: C5330 Diploma of Community Services Work

Course Title: Develop, facilitate and monitor all aspects of case management

Portfolio: DSC Portfolio Office

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies

Face-to-Face or Internet or Workplace

Term1 2014,
Term2 2015

Course Contact: Zaina Nehme

Course Contact Phone: +61 3 9925 4552

Course Contact Email:

Course Description

This course describes the knowledge and skills required to facilitate all aspects of case planning. This course may apply to work in a range of community service contexts.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable.

National Competency Codes and Titles

National Element Code & Title:

CHCCM503C Develop, facilitate and monitor all aspects of case management


1. Conduct case management meetings

2. Develop an appropriate approach to case management

3. Develop an appropriate case management plan

4. Manage case work activities and processes

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Assessment for this course is based on completion of three (3) pieces, all of which will be completed in class time. However there are elements of the final assessment task that requires some research by all students. Students will complete each task individually, however they will work in groups to achieve this outcome.
Students will form case management teams in week one (1) and remain in those teams for the duration of this course.