Course Title: Work effectively with culturally diverse clients and co-workers
Part B: Course Detail
Teaching Period: Term1 2015
Course Code: EMPL5932C
Course Title: Work effectively with culturally diverse clients and co-workers
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5331 - Diploma of Youth Work
Course Contact: Dianne Mackay
Course Contact Phone: +61 3 9925 4454
Course Contact Email: dianne.mackay@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Anne Fitzpatrick
9925 0329
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Not Applicable
Course Description
In this course you will focus on the cultural awareness required for effective communication and cooperation with persons of diverse cultures. For this course you will consider your own cultural conceptions and pre-conceptions and perspective of diverse cultures, as well as recognising the cultural influences and changing cultural practices in Australia.
This taught is delivered and assessed with CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTHIR403C Work effectively with culturally diverse clients and co-workers |
Element: |
1. Reflect cultural awareness in work practice |
Performance Criteria: |
1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices |
Element: |
2. Accept cultural diversity as a basis for effective work place and professional relationships |
Performance Criteria: |
2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients |
Element: |
3. Communicate effectively with culturally diverse persons |
Performance Criteria: |
3.1 Show respect for cultural diversity in all communication with clients, families, staff and others |
Element: |
4. Resolve cross-cultural misunderstandings |
Performance Criteria: |
4.1 Identify issues that may cause conflict |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
The learning activities for this course will include the following:
• class discussion
• case study analysis
• reading texts
Teaching Schedule
The Teaching Schedule for this course is the following:
Week 1: Cultural diversity in Australian society
- Identity and culture
- Cultural diversity in Australian society
- Cultural awareness and cultural diversity in the workplace
Week 2: Communication skills to demonstrate cultural respect in the workplace and working in partnership
- Reflecting on our own cultural values
- Debate: do communities need to assimilate or integrate into Australian society? How would these values impact in the workplace?
- Communication skills for demonstrating cultural awareness in the workplace
- Negotiation and conflict resolution
- Demonstrating cultural respect
- Self-determination
- Two-way learning
Learning Resources
Prescribed Texts
References
Other Resources
Additional resources will also be available ‘Blackboard’. A set of readings will be made available to you including journals and texts that may support you in the program.
Overview of Assessment
Assessment 1: Questions and Answers
Cultural diversity in Australia today (600 – 800 words)
Demonstrate an understanding of the history of cultural diversity and its influence on identify and behaviour of young people.
Assessment 2: Questions and Answers / Research
Cultural Competence / Cultural Awareness (800 – 1000 words)
Identify the skills needed to provide a culturally safe environment for diverse clients in youth work.
Assessment 3: Questions and Answers / Research
Aboriginal and Torres Strait Islander culture and history (600 – 800 words)
Identify traditional and contemporary strengths of Aboriginal culture and the impacts of colonisation and the stolen generations.
Assessment 4: Questions and Answers / Research
Working in a culturally appropriate manner with the Aboriginal community and organisations (600 – 800 words)
Demonstrate an understanding of Aboriginal community controlled health organisations and how to build partnerships to deliver better outcomes.
Assessment 5: Role Play
Cross cultural communications and resolving misunderstandings
The role play explores cross cultural exchange, communication styles and resolving cultural and language barriers.
Assessment Tasks
1. A written response to questions about: our own cultural identity, cultural diversity in Australia today, legislation that supports the right to diverse cultural identities and practices in Australian society and negotiating culturally safe relationships with clients and co-workers in youth work.
2. Participation in a group work activity to identify the skills and knowledge needed to demonstrate cultural respect as a youth worker. Students will work in groups to identify how dominant views about diverse cultures could cause offence to a client and / or co-worker and then identify the communication skills needed to provide a culturally safe youth work service.
3. Students will write up this activity and submit a written report.
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant course. These are available from the Program Co-ordinator.
Other Information
Assessment Tasks Submission Cover Sheet: You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
Attendance: It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Feedback: You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at: http://www.rmit.edu.au/browse;ID=9pp3ic9obks7 (unresolved)
Student Progress: Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at: http://www.rmit.edu.au/browse;ID=vj2g89cve4uj1 (unresolved)
Special consideration Policy (Late Submission): All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at: http://www.rmit.edu.au/browse;ID=g43abm17hc9w (unresolved)
Academic Integrity and Plagiarism: RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site: http://www.rmit.edu.au/browse;ID=kw02ylsd8z3n (unresolved)
A Police Check and a Working With Children Check are required to do this course and must be shown to staff before placement can commence and be counted towards your hours.
Course Overview: Access Course Overview