Course Title: Manage service response to young people in crisis
Part B: Course Detail
Teaching Period: Term2 2016
Course Code: HWSS6024C
Course Title: Manage service response to young people in crisis
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5331 - Diploma of Youth Work
Course Contact: Dianne Mackey
Course Contact Phone: +61 3 9925 4454
Course Contact Email: dianne.mackay@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 150
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course you will develop the skills and knowledge required to develop an agency approach to young people in crisis.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCYTH012 Manage service response to young people in crisis |
Element: |
1. Implement a framework for preventing crisis situations |
Performance Criteria: |
1.1 Develop a framework to address prevention and response to critical situations, and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context 1.2 Establish appropriate resources and mechanisms to assist workers to deal with crisis situations 1.3 Define details of organisation’s responsiveness to crisis situations and articulate to relevant personnel 1.4 Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility 1.5 Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations |
Element: |
2. Support staff in responding to a crisis |
Performance Criteria: |
2.1 Establish appropriate protocols for managing potential and actual crisis situations 2.2 Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel 2.3 Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints 2.4 Allocate resources for prompt and effective response to crisis situations 2.5 Provide appropriate crisis response training and update briefings to workers on a regular basis 2.6 Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements |
Element: |
3. Follow-up crisis situations |
Performance Criteria: |
3.1 Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation’s policies and procedures 3.2 Define debriefing procedures and implement routinely 3.3 Provide opportunity for participation in review and evaluation of organisation responsiveness 3.4 Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This course’s learning activities will be supported and complimented by RMIT’s on line learning management tool Blackboard. Other essential learning activities take place during the workshops, and you will also be required to undertake independent studies. Some learning activities that you may be required to undertake are:
- class exercises to review discussions/lectures
- responses to case studies
- workplace simulations and role plays of youth work practice
- analysis/critique of relevant reading material
- workshops
- design activities or projects
- group projects
- peer learning
- guest lecture/presentation
- peer teaching and class presentations
- group discussion
- research
- independent project based work
- group activities/projects
- ‘workshopping’ of student projects including peer/lecturer feedback
- practical placement
Teaching Schedule
Note: While your teacher will cover all the material in this schedule, the order is subject to change depending on class needs and availability of speakers and resources.
Class |
Topic |
Content |
Elements of Competency |
INTRO |
Unit Introduction |
-Upon completion of this unit, students will gain the skills and knowledge required to support staff in responding to crisis, follows up crisis situations and implements a framework for preventing crisis situations. -Assessment/Performance Criteria |
|
Workshop 1 18/7/16 |
Young People in Crisis/Understanding importance of Frameworks |
-Crisis situations and understanding young people in crisis. What is a crisis and how do we determine that a young person is in crisis? -Factors which may contribute to young people entering crisis; These triggering events can be:
-Differentiate crisis/stress and key indicators of a crisis. (Group Discussion/reflection activity) Refer to activity handout 1 – What crisis have you experienced with a young person in the workplace? (Consider protocols, crisis management procedures, legislative requirements etc) Example of one good and bad outcome) -Responding appropriately to crisis situations
-Resources and mechanisms for workers dealing with crisis situations - Group Discussion – what resources/frameworks are in place to help you during a crisis at work? - Review content/questions |
1.1 Develop a Framework to address prevention and response to critical situations 1.2 Establishing appropriate protocols for managing potential and actual crisis situations 1.3 define details of organisations responsiveness to crisis situations and articulate relevant personal 2.4 Allocate resources for prompt response and effective response to crisis situation
|
Workshop 2 25/7/16 |
Appropriate crisis intervention when addressed with challenging behaviour |
Students will be provided with information on maintaining their safety when addressed with a crisis in particular when responding to challenging behaviour that may be dangerous to themselves and others. An informative day filled with practical activities/role plays in responding to challenging behaviour -Violence/Aggression – Implementing appropriate intervention including; calming techniques/negotiation skills /mediation
-Review content/questions |
1.2 Establishing appropriate protocols for managing potential and actual crisis situations 1.3 define details of organisations responsiveness to crisis situations and articulate relevant personal
|
1/8/16 |
Supporting staff in responding to crisis |
-Appropriate protocols for managing potential crisis situations including legal and organization constraints -Importance of updating procedures due to legislative changes and informing staff, including importance of crisis response Training (WHS, Industrial and health and safety) -Resources/How you can help your team/How management can help you -Review content/questions |
2.1 Establish appropriate protocols for managing potential and actual crisis situations 2.2 Draft and regularly update procedures for management of crises and communicate to staff and other relevant parties 2.3 Ensure any crisis management procedures developed are consistent with legal and organizational constraints 2.5 Provide appropriate crisis response training and update briefing to workers on a regular basis
|
Workshop 4 8/8/16 |
Crisis follow up |
-Defusing and debriefing after a crisis/Evaluation after a crisis -Accident and incident reporting - Critical incident reports -Required reporting requirements -Identifying needs of all parties which arise from crisis develop strategies to address them Review content/questions.
|
3.1 Complete all required reporting and ensure it is comprehensive accurate and consistent with organisation’s policies and procedures 3.2 Define debriefing procedures and implement routinely 3.3 Provide opportunity for participation in review and evaluation or organisations responsiveness 3.4 identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed. |
Workshop 5 - Final workshop 15/8/16
|
Final Day recap and assessments |
Final day will review and recap past 4 workshops which will refresh students’ knowledge on the subjects presented in order to complete Assessment 1 and 2.
|
All elements |
Learning Resources
Prescribed Texts
None |
References
You are advised to look at the course at myRMIT for ongoing updated information. |
Other Resources
RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources.
Overview of Assessment
To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).
Assessments will include:
Assessment one
Written response to questions, 800-1200 words
Assessment two
Role play or oral presentation
Assessment three
Oral presentation about placement
Assessment four
Work Integrated Learning, 240 hours work placement, WIL workplace assessment
assessment requirements aligned to WIL activities.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca
Assessment Tasks
Assessment one: Written response to questions – prevention, escalation and techniques to follow up in a crisis intervention organisation. Understanding legislative system regarding incident reporting and responding to young people in crisis.
Assessment two: Role play or oral presentation – Option 1: complete 10 minute role play on a crisis of your choice. Option 2: you have been appointed manager of crisis intervention, utilising the performance criteria provided, develop a crisis intervention framework for your organisation and present as a class presentation.
WIL Assessment
Assessment three: WIL work placement report – identify the impact of social issues on three clients along with the impacts of social institutions on clients. Impact of age related factors, services provided by the agency, reviewing impact of services and how they can be improved. Evaluating impact on own work role and revising based on evaluation with client.
Assessment Matrix
Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.
Attendance
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Applying for an Extension
Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.
Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:
http://www1.rmit.edu.au/students/specialconsideration
Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity
The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing
Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
- Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
- Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
- Piecing together text from one or more sources and adding only linking sentences;
- Copying or submitting whole or parts of computer files without acknowledging their source;
- Copying designs or works of art and submitting them as your original work;
- Copying a whole or any part of another student's work; and
- Submitting work as your own that someone else has done for you.
- Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations – http://www1.rmit.edu.au/browse;ID=r7a7an6qug93
Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com
Complaints Procedure:
RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.
Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.
Student Complaints Policy: http://www1.rmit.edu.au/policies/studentcomplaintspolicy
Student complaints Procedure: http://www1.rmit.edu.au/browse;ID=i1lexipvjt22
Student Complaints Form: http://mams.rmit.edu.au/v4ujvmyojugxz.pdf
WIL REQUIREMENT
Police Checks
Students must obtain their own police check by the due date and pay the associated costs. Students who do not obtain a required police clearance by the due date shall not be able to undertake a practical placement or work experience activity that requires a Police Check.
The University shall not be obligated to organise a placement for a student who does not wish to obtain a Police Check.
Where required by the workplace, students shall provide a copy of their police check on request.
If a student is rejected by a workplace on the basis of a Police Check, the following actions shall occur, as appropriate:
- advise the student of the outcome; and
- discuss placement options with the student; and/or
- provide program and career counselling.
RMIT will not store Police Checks on student files.
Working with Children Check
Students must obtain a Working with Children card by the due date and pay the associated costs. Students who do not obtain clearance to work with children by the due date shall not be able to undertake a practical placement or work experience activity that requires a Working with Children card.
The University shall not be obligated to organise a placement for a student who does not wish to complete the prescribed form for a Working with Children card at the appropriate time.
Where required by the workplace, students shall provide evidence of their Working with Children Check on request.
If a student is rejected by a workplace on the basis of a Working with Children, the following actions shall occur, as appropriate:
- advise the student of the outcome; and
- discuss placement options with the student; and/or
- provide program and career counselling.
Early Termination of Placement
Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement.
Possible reasons for such decisions may include, but are not limited to-
- failure to follow processes required for safety
- breach of client or patient confidentiality
- failure to comply with the instructions of supervisors
- or other unprofessional behaviour
Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board.
Course Overview: Access Course Overview