Course Title: Manage service response to young people in crisis

Part B: Course Detail

Teaching Period: Term2 2017

Course Code: HWSS6024C

Course Title: Manage service response to young people in crisis

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Dianne Mackey

Course Contact Phone: +61 3 9925 4454

Course Contact Email: dianne.mackay@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In this course you will develop the skills and knowledge required to develop an agency approach to young people in crisis.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCYTH012 Manage service response to young people in crisis
Element:	1. Implement a framework for preventing crisis situations
Performance Criteria:	1.1 Develop a framework to address prevention and response to critical situations, and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context 1.2 Establish appropriate resources and mechanisms to assist workers to deal with crisis situations 1.3 Define details of organisation’s responsiveness to crisis situations and articulate to relevant personnel 1.4 Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility 1.5 Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations
Element:	2. Support staff in responding to a crisis
Performance Criteria:	2.1 Establish appropriate protocols for managing potential and actual crisis situations 2.2 Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel 2.3 Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints 2.4 Allocate resources for prompt and effective response to crisis situations 2.5 Provide appropriate crisis response training and update briefings to workers on a regular basis 2.6 Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements
Element:	3. Follow-up crisis situations
Performance Criteria:	3.1 Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation’s policies and procedures 3.2 Define debriefing procedures and implement routinely 3.3 Provide opportunity for participation in review and evaluation of organisation responsiveness 3.4 Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

This course’s learning activities will be supported and complimented by RMIT’s on line learning management tool Blackboard. Other essential learning activities take place during the workshops, and you will also be required to undertake independent studies. Some learning activities that you may be required to undertake are:

class exercises to review discussions/lectures
responses to case studies
workplace simulations and role plays of youth work practice
analysis/critique of relevant reading material
workshops
peer learning, teaching and class presentations
group discussion
research
independent project based work
group activities/projects
practical placement

Teaching Schedule

Class	Teacher	Topic	Content	Elements of Competency	Resources	Assessment Due Dates
INTRO	Cath Bateman	Unit Introduction	-Upon completion of this unit, students will gain the skills and knowledge required to support staff in responding to crisis, follows up crisis situations and implements a framework for preventing crisis situations. -Assessment/Performance Criteria		-Delivery Plan/Trainer Notes -Power Point Presentation
Week 1 & 2	Cath Bateman	Young People in Crisis/Understanding importance of Frameworks	-Crisis situations and understanding young people in crisis. What is a crisis and how do we determine that a young person is in crisis? Child First Standards -Factors which may contribute to young people entering crisis; These triggering events can be: · Relationship/family breakdown or difficulties · Loss - (a loved one, home) · Child abuse - Violence and trauma · Drug/Alcohol abuse · The onset of mental health issues -Differentiate crisis/stress and key indicators of a crisis. (Group Discussion/reflection activity) Refer to activity handout 1 – What crisis have you experienced with a young person in the workplace? (Consider protocols, crisis management procedures, legislative requirements etc) Example of one good and bad outcome) -Responding appropriately to crisis situations · Six-step response to a crisis/handout provided -Resources and mechanisms for workers dealing with crisis situations - Group Discussion – what resources/frameworks are in place to help you during a crisis at work? - Review content/questions	1.1 Develop a Framework to address prevention and response to critical situations 1.2 Establishing appropriate protocols for managing potential and actual crisis situations 1.3 define details of organisations responsiveness to crisis situations and articulate relevant personal 2.4 Allocate resources for prompt response and effective response to crisis situation	-Delivery Plan -Power Point Presentation -Activity Handout 1 (crisis refection) - Six steps response to a crisis intervention handout	Preparation for Assessment Task one – written responses to questions
Week 3 & 4	Cath Bateman	Appropriate crisis intervention when addressed with challenging behaviour	Students will be provided with information on maintaining their safety when addressed with a crisis in particular when responding to challenging behaviour that may be dangerous to themselves and others. An informative day filled with practical activities/role plays in responding to challenging behaviour -Violence/Aggression – Implementing appropriate intervention including; calming techniques/negotiation skills /mediation -Review content/questions	1.2 Establishing appropriate protocols for managing potential and actual crisis situations 1.3 define details of organisations responsiveness to crisis situations and articulate relevant personal	Delivery Plan -Power Point Presentation -Activity Handouts	Preparation for Assessment Task one – written responses to questions
Week 5	Cath Bateman	Supporting staff in responding to crisis	-Appropriate protocols for managing potential crisis situations including legal and organization constraints -Importance of updating procedures due to legislative changes and informing staff, including importance of crisis response Training (WHS, Industrial and health and safety) -Resources/How you can help your team/How management can help you -Review content/questions	2.1 Establish appropriate protocols for managing potential and actual crisis situations 2.2 Draft and regularly update procedures for management of crises and communicate to staff and other relevant parties 2.3 Ensure any crisis management procedures developed are consistent with legal and organizational constraints 2.5 Provide appropriate crisis response training and update briefing to workers on a regular basis		Preparation for Assessment Task two – responding to a crisis situation (role play or class presentations
Week 6	Cath Bateman	Crisis follow up	-Defusing and debriefing after a crisis/Evaluation after a crisis -Accident and incident reporting - Critical incident reports -Required reporting requirements -Identifying needs of all parties which arise from crisis develop strategies to address them Review content/questions. Role plays / class presentations Assessment task 2	3.1 Complete all required reporting and ensure it is comprehensive accurate and consistent with organisation’s policies and procedures 3.2 Define debriefing procedures and implement routinely 3.3 Provide opportunity for participation in review and evaluation or organisations responsiveness 3.4 identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed.	-Delivery Plan -PowerPoint Presentation -Informative handouts -	Assessment task two
Week 7	Cath Bateman	Recap and assessments	Final day will review and assessments Assessment task 2 Role plays / class presentations	All elements		Assessment task 2
Week 8	Cath Bateman		Recap – youth work practice Assessment task 3 & 4 All students must attend and present their WIL assessments	All elements		Assessment task 3 & 4
Week 9	Cath Bateman	Final Day recap and assessments	Recap – youth work practice Assessment task 3 & 4 All students must attend and present their WIL assessments	All elements		Assessment task 3 & 4
Week 10	Cath Bateman	Final Day recap and assessments	Recap – youth work practice Assessment task 3 & 4 All students must attend and present their WIL assessments	All elements		Assessment task 3 & 4
Week 11	Cath Bateman	Final Day recap and assessments	Recap – youth work practice Assessment task 3 & 4 All students must attend and present their WIL assessments	All elements		Assessment task 3 & 4

Learning Resources

Prescribed Texts

References

Other Resources

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources.

Overview of Assessment

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).

Assessments will include:

Assessment one

Written response to questions, 800-1200 words

Assessment two

Role play or oral presentation

Assessment three

Oral presentation about placement

Assessment four

Work Integrated Learning, 240 hours work placement, WIL workplace assessment

assessment requirements aligned to WIL activities.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca

Assessment Tasks

Assessment one: Written response to questions on crisis prevention, de-escalation and techniques to follow up in a crisis intervention in an organisation, as well as the legislative system regarding incident reporting and responding to young people in crisis.

Assessment two: Role play or oral presentation – Option 1: complete 10 minute role play on a crisis in the workplace of your choice. Option 2: you have been appointed manager of crisis intervention, utilising the criteria provided, develop a crisis intervention framework for your organisation and present to the class.

Assessment three:Oral presentation about placement WIL reports and other written WIL assessments must also be uploaded to Blackboard for assessment.

Assessment three: Work Integrated Learning work placement and work place assessments: 240 hours work placement in a youth work agency, 1200 word written report, role plays and workplace simulations, assessment in the workplace, third party report

Assessment Matrix

Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed

Other Information

Work Integrated Learning

This is a Work Integrated Learning course in which you will complete a 240 hour placement in an organisation, undertaking the kinds of professional tasks you could expect in your work after graduation.

Police Check

You must obtain evidence of a satisfactory National Police Records Check before undertaking work placements and will need to pay the associated costs.

You may be required to obtain a satisfactory National Police Records Check at the request of their placement agency.

Working with Children

You must provide evidence of a satisfactory Working with Children check before undertaking work placements and will need to pay the associated costs.

You may be required to obtain a satisfactory Working with Children Check at the request of their placement agency.

Immunisation

You may be required to provide evidence of immunisation for certain diseases before undertaking work placement. You will need to discuss the specific requirements of your placement with the course coordinator and/or WIL practitioner and will need to pay the associated costs for immunisation.

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Cover Sheet for Submissions

You must complete a submission cover sheet for every piece of work submitted in hardcopy. For every piece of work submitted online you will complete an e-Declaration. The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.

Attendance

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www1.rmit.edu.au/students/specialconsideration

Assessment Appeals

If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:

a) You believe an error has occurred in the calculation of the grade; or,
b) You believe the assessment did not comply with criteria published in the Course Guide; or,
c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).

Full details of the procedure (including appeals procedure) can be located at this RMIT site: http://www1.rmit.edu.au/policies/academic#assessment

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity

The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
Piecing together text from one or more sources and adding only linking sentences;
Copying or submitting whole or parts of computer files without acknowledging their source;
Copying designs or works of art and submitting them as your original work;
Copying a whole or any part of another student's work; and
Submitting work as your own that someone else has done for you.
Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations http://www1.rmit.edu.au/browse;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy: http://www1.rmit.edu.au/policies/studentcomplaintspolicy

Student Complaints Procedure: http://www1.rmit.edu.au/browse;ID=i1lexipvjt22

Student Complaints Form: http://mams.rmit.edu.au/v4ujvmyojugxz.pdf

Course Overview: Access Course Overview