Course Title: Manage service response to young people in crisis
Part B: Course Detail
Teaching Period: Term1 2020
Course Code: HWSS6024C
Course Title: Manage service response to young people in crisis
School: 375T Vocational Design and Social Context
Campus: City Campus
Program: C5331 - Diploma of Youth Work
Course Contact: Dianne Mackey
Course Contact Phone: +61 3 9925 4454
Course Contact Email: dianne.mackay@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 150
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course you will develop the skills and knowledge required to develop an agency approach to young people in crisis.
This unit is taught in a cluster with:
CHCYTH005 - Develop and implement procedures to enable young people to address their needs
CHCYTH008 - Support young people to take collective action
CHCYTH009 - Support youth programs
CHCYTH011 - Work effectively with young people and their families
CHCDEV002 - Analyse sociological factors on clients in community work and services
160 hours of work placement undertaking youth work practice support the learning and assessment of these units
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCYTH012 Manage service response to young people in crisis |
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Element: |
1. Implement a framework for preventing crisis situations |
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Performance Criteria: |
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Element: |
2. Support staff in responding to a crisis |
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Performance Criteria: |
2.1 Establish appropriate protocols for managing potential and actual crisis situations 2.2 Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel 2.3 Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints 2.4 Allocate resources for prompt and effective response to crisis situations 2.5 Provide appropriate crisis response training and update briefings to workers on a regular basis 2.6 Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements |
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Element: |
3. Follow-up crisis situations |
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Performance Criteria: |
3.1 Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation’s policies and procedures 3.2 Define debriefing procedures and implement routinely 3.3 Provide opportunity for participation in review and evaluation of organisation responsiveness 3.4 Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
National Element Code & Title: |
CHCYTH005 Develop and implement procedures to enable young people to address their needs |
Element: |
1. Develop support programs for young people
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Performance Criteria: |
1.1 Assess specific needs of the young person and match to an existing program 1.2 Employ appropriate communication techniques to engage young person and to address specific needs 1.3 Consult relevant community organisations to identify available support programs that meet specific needs of clients 1.4 Undertake appropriate work to ensure a thorough knowledge of content, purpose and access protocols of existing programs 1.5 Provide relevant information to client as appropriate
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Element: |
2. Ensure that young people with complex needs receive appropriate services
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Performance Criteria: |
2.1 Implement procedures to ensure indications of physical, emotional, psychological or sexual abuse are identified and addressed 2.2 Define and implement appropriate procedures to minimise effects of any aggressive or abusive behaviour of clients 2.3 Employ appropriate approaches and language to enable clients to express their ideas in a range of ways
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Element: |
3. Liaise with other services and organisations
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Performance Criteria: |
3.1 Design and implement appropriate referral systems and procedures to ensure specific needs of clients can be addressed 3.2 Identify and access support facilities required to optimise client access to specialist services 3.3 Ensure support and advocacy services provided reflect organisation procedures, respect the young person’s rights and are appropriate to cultural and other individual circumstances 3.4 Consult with relevant professionals and service providers to ensure broad and comprehensive client service deliver
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Element: |
4. Monitor and upgrade support provided by the organisation
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Performance Criteria: |
4.1 Regularly review information and services provided to clients to assess continuing relevance and effectiveness 4.2 Periodically review assessment, support and referral systems used within the agency 4.3 Hold appropriate debriefings with workers for the purposes of counselling, identifying training needs and evaluating client service delivery 4.4 Identify problems experienced by workers, assess appropriate adjustments to service delivery and negotiate with relevant staff 4.5 Provide support and supervision to other workers as required in accordance with organisation procedures 4.6 Arrange regular debriefings with associated organisations and service providers 4.7 Produce and provide reports in accordance with organisation procedures |
Details of Learning Activities
TBC
Teaching Schedule
TBC
Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).
Assessments will include:
Assessment Task 1 Knowledge Questions : Sociological & Policy Frameworks
Assessment Task 2 Organisational Frameworks in Youth Sector
Assessment Task 3 Working with Youth Services
Assessment Task 4 - Simulation - Working with Youth and their Families
Assessment Task 5A - Background Research
Assessment Task 5B - Work with Partner Organisation
160 hours of work placement undertaking youth work practice support the assessment tasks
You should refer to the assessment plan which is available on Blackboard for details of each assessment task and for detailed assessment criteria.
You should refer to the assessment plan which is available on Canvas for details of each assessment task and for detailed assessment criteria.
Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca
Assessment Tasks
Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.
Assessment Matrix
Course Overview: Access Course Overview