Course Title: Develop, facilitate and review all aspects of case management

National Element Code & Title:

CHCCSM005 Develop, facilitate and review all aspects of case management

Performance Criteria:

2.1 Facilitate information sharing with the client and establish an appropriate rapport

2.2 Identify and agree client and worker roles, responsibilities, boundaries and processes of service delivery

2.3 Determine and agree organisation, family and community needs, responsibilities and rights

Performance Criteria:

3.1 Collaborate with the client to identify strengths, abilities and goals and develop an agreed approach to case management

3.2 Develop a case management plan to reflect initial assessment of needs

3.3 Work with the client to identify the full range of immediate, short and long term needs of the client and other relevant parties

3.4 Establish and agree on processes to monitor and change case plan

3.5 Identify strategies to deal with complex or high risk situations

3.6 Match requirements of case plan to experience, workload and geographical location of worker or service provider

3.7 Assist clients to set and achieve realistic targets for change or action and to take personal responsibility

Performance Criteria:

4.1 Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and client and stakeholder satisfaction

4.2 Assess the need for changes in case plan and develop strategies for appropriate alternatives and/or ongoing interventions

4.3 Negotiate with relevant parties any proposed changes arising from case review

4.4 Document all case work interventions in compliance with evidence based practice and confidentiality requirements

4.5 Implement case closure in accordance with organisation procedures

Performance Criteria:

1.1 Develop and utilise case management processes in accordance with statutory requirements

1.2 Implement appropriate processes to enable the client to set goals and participate in case management processes

1.3 Integrate appropriate cultural considerations into all aspects of case management planning

1.4 Provide information on rights of appeal and avenues of complaint so the client understands rights and responsibilities

Session/week

Key topics

Key learning and assessment activities

Session 2

Working within an organisation

Working within a network/sector

• Family participation
• Legal and ethical obligations
• Organisational policies and procedures when working with clients.
• Organisational capacity
• Recognising when client needs alternative/different support or when organisation is inappropriate
• Consider appropriate referrals
• Who else can support this client?
• Who has influence?
• Collaboration opportunities
• Working within governance frameworks
•  

Session 4

Long term goals in case management and advocacy

• Action planning and goal setting
• Long term planning
• Additional support services
• Role of the organisation
• Making changes to action plans
• Reporting

Session 6

Harm and neglect in case management and advocacy

Assessment Task 2

• Recognising harm and neglect
• Reporting harm and neglect
• Recognising organisational capacity and role
• Recognising individual capacity and role
• Referrals
• Cultural safety
• Task2

Session 8

Family support and involvement

Assessment - 4

• Families in case management and advocacy
• Sharing information with families
• Working with families
• Goal setting with families

Session 10

Review of the unit

Assessment support

• Review concepts assessment submission