Course Title: Develop, facilitate and review all aspects of case management

Part B: Course Detail

Teaching Period: Term2 2021

Course Code: HWSS6103C

Course Title: Develop, facilitate and review all aspects of case management

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Dianne Mackay

Course Contact Phone: +613 9925 4454

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will gain the skills and knowledge required to undertake case management meetings to plan, monitor and review service 

This course is delivered and assed with:

CHCCCS016 Respond to client needs

CHCADV002 Provide advocacy and representation services

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCSM005 Develop, facilitate and review all aspects of case management


2. Conduct case management meetings

Performance Criteria:

2.1 Facilitate information sharing with the client and establish an appropriate rapport

2.2 Identify and agree client and worker roles, responsibilities, boundaries and processes of service delivery

2.3 Determine and agree organisation, family and community needs, responsibilities and rights


3. Develop an appropriate case management plan

Performance Criteria:

3.1 Collaborate with the client to identify strengths, abilities and goals and develop an agreed approach to case management

3.2 Develop a case management plan to reflect initial assessment of needs

3.3 Work with the client to identify the full range of immediate, short and long term needs of the client and other relevant parties

3.4 Establish and agree on processes to monitor and change case plan

3.5 Identify strategies to deal with complex or high risk situations

3.6 Match requirements of case plan to experience, workload and geographical location of worker or service provider

3.7 Assist clients to set and achieve realistic targets for change or action and to take personal responsibility


4. Monitor and review case work activities and processes

Performance Criteria:

4.1 Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and client and stakeholder satisfaction

4.2 Assess the need for changes in case plan and develop strategies for appropriate alternatives and/or ongoing interventions

4.3 Negotiate with relevant parties any proposed changes arising from case review

4.4 Document all case work interventions in compliance with evidence based practice and confidentiality requirements

4.5 Implement case closure in accordance with organisation procedures


1.Determine appropriate response to case management in accordance with organisation and legislative requirements

Performance Criteria:

1.1 Develop and utilise case management processes in accordance with statutory requirements

1.2 Implement appropriate processes to enable the client to set goals and participate in case management processes

1.3 Integrate appropriate cultural considerations into all aspects of case management planning

1.4 Provide information on rights of appeal and avenues of complaint so the client understands rights and responsibilities

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

This course will be a blended delivery online via Canvas/Collaborate Ultra with some face to face demonstration of skills and knowledge.


In-class (campus-based and online classroom) activities: 

  • teacher directed group activities/projects 
  • peer teaching 
  • group discussion 
  • class activities to review discussions/lectures 
  • role play activities 

Out-of-class activities: 

  • independent study 

Teaching Schedule



Online or On Campus

Assessment Due date

Week 1

 Introduction to Case Management




Week 2

Introduction to Advocacy


Week 3

Intake Processes



Week 4

Planning Processes


Week 5

Theories of Engagement


Week 6

Intro to Assessment Tasks, Go over all 5 client’s details. Intro to AT1 and AT2


Week 7

Complete AT1 Role Plays in class

AT1 – Conduct Case Planning Meeting 


DUE 29th August




Week 8

Commence AT2 Role Plays



Week 9

Complete AT2 Role Plays in class

AT2 – Case Monitoring Meeting


DUE 12th September

Week 10

Ethics and Introduction to AT3


Week 11



Week 12



Week 13


Complete AT3 Role Plays in class

AT3 – Case Closure Meeting


DUE 26th September


Week 14

Complete AT4 - Knowledge Questions


DUE 24th October




Week 15

Complete AT4 - Knowledge Questions 



DUE 24th October

Week 16

Review, Assessment Support


Week 17



Future Pathways




Learning Resources

Prescribed Texts


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
The Study Support Hub
English for uni workshops

Overview of Assessment

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment.

Assessment will include:

1 of 5 Collaborate with Clients to establish needs and set goals: Part A Simulated Workplace Scenario, Part B & C Documentation submitted on Canvas

2 of 5 Conduct a cas management meeting, prepare case plans and refer clients: Part A Simulated Workplace Scenario, Part B & C Documentation submitted on Canvas

3 of 5 Monitor, review and close case work: Part A & B Simulated Workplace Scenario, Part A, B & C Documentation submitted on Canvas

4 of 5 Provide advocacy representation- Research project

5 of 5 Student placement task

Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved

NYC: Not Yet Competent
DNS: Did not Submit for Assessment

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

Assessment Tasks

Students enrolled in Vocational Education and Training qualifications are assessed for Competency.  To be assessed competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.

Assessment tasks need to be completed for this unit are:

Assessment task 1: Establish client needs

Assessment task 2: Conduct case planning meetings

Assessment task 3: Monitor and review cases

Assessment task 4: Close cases

Assessment task 5: Knowledge Questions

Assessment Matrix

The assessment matrix is located in Canvas at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about the support available for students in  a range of  matters:

Equitable Learning Services provide support and equal opportunities for students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability.

Course Overview: Access Course Overview