Course Title: Develop, facilitate and review all aspects of case management

Part B: Course Detail

Teaching Period: Term2 2022

Course Code: HWSS6103C

Course Title: Develop, facilitate and review all aspects of case management

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT:  

Please read the Student website for additional requirements of in-person attendance:  


Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  

School: 535T Social Care and Health

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Sarah Davidson

Course Contact Phone: +61 3 9925 8871

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will gain the skills and knowledge required to undertake case management meetings to plan, monitor and review service 

This course is delivered and assed with:

CHCCCS016 Respond to client needs

CHCADV002 Provide advocacy and representation services

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCSM005 Develop, facilitate and review all aspects of case management


2. Conduct case management meetings

Performance Criteria:

2.1 Facilitate information sharing with the client and establish an appropriate rapport

2.2 Identify and agree client and worker roles, responsibilities, boundaries and processes of service delivery

2.3 Determine and agree organisation, family and community needs, responsibilities and rights


3. Develop an appropriate case management plan

Performance Criteria:

3.1 Collaborate with the client to identify strengths, abilities and goals and develop an agreed approach to case management

3.2 Develop a case management plan to reflect initial assessment of needs

3.3 Work with the client to identify the full range of immediate, short and long term needs of the client and other relevant parties

3.4 Establish and agree on processes to monitor and change case plan

3.5 Identify strategies to deal with complex or high risk situations

3.6 Match requirements of case plan to experience, workload and geographical location of worker or service provider

3.7 Assist clients to set and achieve realistic targets for change or action and to take personal responsibility


4. Monitor and review case work activities and processes

Performance Criteria:

4.1 Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and client and stakeholder satisfaction

4.2 Assess the need for changes in case plan and develop strategies for appropriate alternatives and/or ongoing interventions

4.3 Negotiate with relevant parties any proposed changes arising from case review

4.4 Document all case work interventions in compliance with evidence based practice and confidentiality requirements

4.5 Implement case closure in accordance with organisation procedures


1.Determine appropriate response to case management in accordance with organisation and legislative requirements

Performance Criteria:

1.1 Develop and utilise case management processes in accordance with statutory requirements

1.2 Implement appropriate processes to enable the client to set goals and participate in case management processes

1.3 Integrate appropriate cultural considerations into all aspects of case management planning

1.4 Provide information on rights of appeal and avenues of complaint so the client understands rights and responsibilities

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment tasks.

Teaching Schedule



Week 1


4 July

Introduction to Case Management Assessment Requirements

Week 2


11 July


Introduction to Advocacy

Week 3


18 July


Intake Processes

Week 4


25 July


Case Planning


Week 5


1 August


Introduction to Clients Frameworks

Week 6


8 August

Monitoring and Reviewing Human Right and Ethics

Week 7


15 August

Introduction to Assessment Task 1, 2, 3

and 4


Work on Assessment Task 1


Week 8


22 August




Complete Assessment Task 1 Role Plays

Week 9


5 September


Introduction to Assessment Task 2


Week 10


12 September




Complete Assessment Task 2 Role Plays

Week 11


19 September


Introduction to Assessment Task 3


Week 12


26 September




Complete Assessment Task 3 Role Plays

Week 13


3 October



Introduction to Assessment Task 4


Week 14


10 October




Complete Assessment Task 4 Role Plays

Week 15


17 October


Complete Assessment Task 5

Week 16


24 October

Farewell, Reflection and Feedback


Assessment Support if needed

Week 17


31 October


Week 18


7 November


Learning Resources

Prescribed Texts


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
The Study Support Hub
English for uni workshops

Overview of Assessment

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment.

Assessment will include:

1 of 5 Collaborate with Clients to establish needs and set goals: Part A Simulated Workplace Scenario, Part B & C Documentation submitted on Canvas

2 of 5 Conduct a cas management meeting, prepare case plans and refer clients: Part A Simulated Workplace Scenario, Part B & C Documentation submitted on Canvas

3 of 5 Monitor, review and close case work: Part A & B Simulated Workplace Scenario, Part A, B & C Documentation submitted on Canvas

4 of 5 Provide advocacy representation- Research project

5 of 5 Student placement task

Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved

NYC: Not Yet Competent
DNS: Did not Submit for Assessment

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

Assessment Tasks

Assessment Task 1: This task requires you to assess the needs of four clients, and to act as the youth advocate for one client.

Assessment Task 2: This task requires you to be involved in case planning meetings as a youth case worker and a youth advocate to prepare case plans for five clients and make referrals for five clients.

Assessment Task 3: This task requires you to be involved in case management meetings to monitor and review case plans, to record case monitoring and review forms for three clients and to review the effectiveness if individual advocacy work for two clients.

Assessment Task 4: This task requires you to implement case closure for five clients.

Assessment Task 5: The purpose of this assessment is for you to demonstrate your knowledge of how to work with client to provide case management and advocacy services. For this task you are to answer 22 questions related to case management and advocacy.  You will be allocated some time in workshops to complete the questions. Some work will have to be undertaken in your own time.

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency.

 The assessment matrix is located in Canvas, at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Course Overview: Access Course Overview