Course Title: Respond to client needs
Part B: Course Detail
Teaching Period: Term2 2018
Course Code: HWSS6110C
Course Title: Respond to client needs
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5331 - Diploma of Youth Work
Course Contact: Dianne Mackey
Course Contact Phone: +61 3 9925 4454
Course Contact Email: dianne.mackay@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course you will acquire the skills and knowledge required to respond holistically to young peoples needs. Young people may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.
This unit is taught and assessed with:
CHCADV002 Provide advocacy and representation services
CHCCSM005 Develop, facilitate and review all aspects of case management
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCCS016 Respond to client needs |
Element: |
1. Establish an interpersonal relationship with the client |
Performance Criteria: |
1.1 Define boundaries and use communication skills to establish trust and respect 1.2 Assist the client to identify areas of concern and to determine options for action 1.3 Share information with client about options and services available to enable them to make informed decisions |
Element: |
2. Identify the range of issues impacting on the client |
Performance Criteria: |
2.1 Identify indicators of harm, neglect, abuse or risk of harm 2.2 Seek information from a range of appropriate sources to identify possible presenting issues 2.3 Apply organisation procedures for collecting and analysing client information |
Element: |
3. Analyse information to determine course of action |
Performance Criteria: |
3.1 Identify and prioritise client's current needs and available sources of assistance 3.2 Identify organisation's capacity to meet range of client needs to be addressed 3.3 Follow relevant legislation, organisation policies and procedures and duty of care obligations and legislative requirements in responding to indicators of actual or potential risk of abuse, neglect or harm 3.4 Recognise when client needs exceed limitations of service and/or role and respond and refer within organisation policies and procedures |
Element: |
4. Refer client to other services to provide additional support |
Performance Criteria: |
4.1 Identify need for additional support 4.2 Work with client to motivate, support and encourage the client 4.3 Identify sources of assistance and refer as appropriate 4.4 Follow organisation policies and procedures for transitioning or exiting from service as per organisation and legislative requirements |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This course’s learning activities will be supported and complimented by RMIT’s online learning management tool Canvas. Other essential learning activities take place during the workshops, and you will also be required to undertake independent studies. Some learning activities that you may be required to undertake are:
- Class discussion
- Group work projects
- Questioning
- Workplace simulations and role plays of youth work practice
- Independent project based work
Teaching Schedule
Session/week |
Key topics |
Delivery method |
Key learning and assessment activities |
|
Session 1
|
Introduction to the cluster Introduction to case management: Establishing your role |
Face to face |
|
Session 2 |
Working within a case management framework |
Face to face |
|
Session 3 |
Working within an organisation |
Face to face |
|
Session 4 |
Working within a network/sector |
Face to face |
|
Session 5 |
Short term goals in case management and advocacy |
Face to face |
|
Session 6 |
Assessment 1: Collaborate with clients to establish need and set goals |
Simulated workplace scenarios |
|
Session 7 |
Long term goals in case management and advocacy |
Face to face |
|
Session 8 |
Techniques and models of relationship building and case management |
Face to face |
|
Session 9 |
Harm and neglect in case management and advocacy |
Face to face |
|
Session 10 |
Case management statutory requirements |
Face to face |
|
Session 11 |
Family support and involvement |
Face to face |
|
Session 12 |
Assessment 2: Conduct a case management meeting |
Simulated workplace scenarios |
|
Session 13 |
Exiting and ending the relationship |
Face to face |
|
Session 14 |
Assessment 3: Monitor, review and close case work activity |
Simulated workplace scenarios |
|
|
|
|
|
Learning Resources
Prescribed Texts
References
Other Resources
You will be provided resources and tools for learning in this course. These resources will also be provided in Canvas. They include recommended texts, relevant earning materials from subject experts and websites, DVD's, class notes, case studies.
Overview of Assessment
Assessments
Assessment one: Collaborate with clients to establish need and set goals
Assessment two: Conduct case management meeting, prepare case plans and refer clients
Assessment three: Monitor, review and close case work
Assessment four: Provide advocacy and representation
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca
Assessment Tasks
Assessment one: Collaborate with clients to establish need and set goals
Assessment task 1 for the case management and advocacy cluster requires you to assess the needs of 4 clients and act as the advocate for 1 client
Your teacher will form the groups of four or five and determine each member’s role. The simulated workplace scenarios will be conducted during class time.
In completing the simulated workplace scenarios you will demonstrate your ability to:
- Establish an interpersonal relationship with a client and engage in the assessment process
- Assess client need and complete an assessment tool
- Support and advocate the interests of a client
- Monitor and review work to improve practice and/or processes.
Time will be provided in class to complete the workplace scenarios and provide feedback. You will need to complete your final drafts of your documentation (Client Assessment Form and Reflection Worksheet) in your own time.
Assessment two: Conduct case management meeting, prepare case plans and refer clients
Assessment task 2 for the case management and advocacy cluster requires you to be involved in case management meetings, prepare case plans for 3 clients and make referrals for 3 clients.
Your teacher will form the groups of five and determine each member’s role. The simulated workplace scenarios will be conducted during class time.
In completing the simulated workplace scenarios you will demonstrate your ability to:
- Conduct a case management meeting
- Develop a case management plan
- Support and advocate the interests of a client
- Refer clients to other services
- Monitor and review work to improve practice and/or processes.
Time will be provided in class to complete the workplace scenarios and provide feedback. You will need to complete your final drafts of your documentation (Case Plan templates, Referral forms and Reflection Worksheet) in your own time.
Assessment three: Monitor, review and close case work
Assessment task 3 for the case management and advocacy cluster requires you to be involved in case monitoring and review, and case closure meetings for 3 clients.
Your teacher will form the groups of 3-4 (depending on the size of your class) and determine each student’s role. The simulated workplace scenarios will be conducted during class time.
In completing the simulated workplace scenarios you will demonstrate your ability to:
- Monitor and review case work activity
- Assess need for changes to case plans
- Document case work interventions
- Close case management support for clients as required
- Address any areas of concern or complaint about services provided.
Time will be provided in class to complete the workplace scenarios and provide feedback. You will need to complete your final drafts of your documentation (Case monitoring, Case closure and Reflection Worksheet) in your own time.
Assessment four: Provide advocacy and representation
Assessment task 4 for the case management and advocacy cluster requires you to undertake research on specific advocacy agency and the strategies it uses to advocate for its client group.
Time will be provided in class discuss and understand the nature of advocacy and representation work. You will need to complete the assessment question on Canvas in your own time.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca
Assessment Matrix
Other Information
Work placement
The Diploma of Youth Work requires 160 hours of work placement in a youth work organisation, undertaking the kinds of professional tasks you could expect to perform while employed as a youth worker.
Police Check
You must obtain evidence of a satisfactory National Police Records Check before undertaking work placements and will need to pay the associated costs.
or
You may be required to obtain a satisfactory National Police Records Check at the request of their placement agency.
Working with Children
You must provide evidence of a satisfactory Working with Children check before undertaking work placements and will need to pay the associated costs.
or
You may be required to obtain a satisfactory Working with Children Check at the request of their placement agency.
Immunisation
You may be required to provide evidence of immunisation for certain diseases before undertaking work placement. You will need to discuss the specific requirements of your placement with the course coordinator and/or WIL practitioner and will need to pay the associated costs for immunisation.
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of work submitted in hardcopy. For every piece of work submitted online you will complete an e-Declaration. The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.
Attendance
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www1.rmit.edu.au/students/specialconsideration
Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
1. a) You believe an error has occurred in the calculation of the grade; or,
2. b) You believe the assessment did not comply with criteria published in the Course Guide; or,
3. c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).
Full details of the procedure (including appeals procedure) can be located at this RMIT site:https://www.rmit.edu.au/students/student-essentials/rights-and-responsibilities/appeals
Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity
The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing
Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying designs or works of art and submitting them as your original work;
• Copying a whole or any part of another student's work; and
• Submitting work as your own that someone else has done for you.
• Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations – http://www1.rmit.edu.au/browse;ID=r7a7an6qug93
Course Overview: Access Course Overview