Course Title: Develop and implement service programs
Part B: Course Detail
Teaching Period: Term2 2019
Course Code: HWSS6112C
Course Title: Develop and implement service programs
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5331 - Diploma of Youth Work
Course Contact: Dianne Mackay
Course Contact Phone: 9925 4454
Course Contact Email: dianne.mackay@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course, you will gain skills and knowledge required to engage young people, analyse service needs of particular groups and develop programs and services to meet those needs.
This unit is taught and assessed with
CHCPRP001 Develop and maintain networks and collaborative partnerships
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCCS007 Develop and implement service programs |
Element: |
1. Engage consumers in the analysis of service needs |
Performance Criteria: |
1.1 Develop a plan for consumer participation and engagement in decisions about service provision 1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan 1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these 1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed 1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups 1.6 Evaluate broader organisation context and its impact on service delivery |
Element: |
2. Develop programs |
Performance Criteria: |
2.1 Facilitate input to program development from internal and external stakeholders 2.2 Engage people accessing programs in management processes and develop formal arrangements as required 2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes 2.4 Integrate both internal and external services as required 2.5 Determine financial, human and physical resource requirements 2.6 Develop supporting systems and procedures 2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs 2.8 Document program identifying priorities, timelines and responsibilities |
Element: |
3. Implement and monitor programs |
Performance Criteria: |
3.1 Communicate roles and responsibilities to relevant stakeholders 3.2 Facilitate provision of training to support implementation 3.3 Monitor service delivery against agreed objectives and budgetary frameworks 3.4 Make user interactions and feedback an integral part of ongoing monitoring 3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures 3.6 Maintain relevant program and service delivery documentation |
Element: |
4. Evaluate programs |
Performance Criteria: |
4.1 Assess capacity of programs to meet objectives 4.2 Seek and evaluate feedback from those using the service and other stakeholders 4.3 Modify programs as needed to meet changing requirements within policy and budgetary frameworks |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This course’s learning activities will be supported and complimented by RMIT’s online learning management tool Canvas. Other essential learning activities take place during the workshops, and you will also be required to undertake independent studies. Some learning activities that you may be required to undertake are:
- Class discussion
- Group work projects
- Questioning
- Workplace simulations and role plays of youth work practice
- Independent project based work
Teaching Schedule
Class |
Teacher |
Topic |
Content |
Elements of Competency |
Resources |
Assessment Due Dates
|
1 |
|
Overview of the Units, Research and Referencing |
|
|
Handouts Video
|
|
2 |
|
Understanding Networking and collaborative partnerships |
|
|
PowerPoint Case study – group activity |
|
3 |
|
Needs Assessment and consultation
Discuss Assessment Task 1 Part A |
|
.Work collaboratively ( CHCPRP001) Engage consumers in the analysis of service needs ( CHCCCS007) |
Power point
|
|
Class |
Teacher |
Topic |
Content |
Elements of Competency |
Resources |
Assessment Due Dates |
4 |
|
Program Development and Implementation Working in Groups – Assessment Task 1 Part A
|
|
Develop collaboration strategies ( CHCPRP001) .Work collaboratively ( CHCPRP001)
Engage consumers in the analysis of service needs ( CHCCCS007) |
PowerPoint Discussions |
|
5 |
|
Assessment 1 Part B |
|
Develop collaboration strategies ( CHCPRP001) Work collaboratively ( CHCPRP001)
Develop programs ( CHCCCS007) |
Class room discussion |
|
6 |
|
Evaluation Plan |
|
Maintain and enhance networks and collaborative partnerships( CHCPRP001) |
PowerPoint Class room Discussions Group activity |
|
7 |
|
Complete Part A and Part B of assessment 1 |
Finish all the group work elements of this assessment task Discuss Assessment task 2 |
Represent the organisation ( CHCPRP001) Develop collaboration strategies ( CHCPRP001) .Work collaboratively ( CHCPRP001)
Engage consumers in the analysis of service needs ( CHCCCS007) Develop programs ( CHCCCS007)
|
Group work, Class room discussions |
Due Date Assessment Task 1 Part A and Part B- |
8 |
|
Evaluation Monitoring and Review |
|
Maintain and enhance networks and collaborative partnerships ( CHCPRP001) Implement and monitor programs ( CHCCCS007) Evaluate programs ( CHCCCS007) |
Handouts, Class room Discussions
|
|
9 |
|
Assessment Task -2 Assessment Task -3 |
Discuss the requirements for assessment Task -3 and continue work assessment task 2 |
Maintain and enhance networks and collaborative partnerships( CHCPRP001) Identify networking and collaboration needs and opportunities( CHCPRP001) Represent the organisation ( CHCPRP001) Implement and monitor programs ( CHCCCS007) Evaluate programs ( CHCCCS007) |
Class room Discussions |
|
10 |
|
Documentation |
|
Develop collaboration strategies ( CHCPRP001) Implement and monitor programs ( CHCCCS007)
|
PowerPoint |
Due Assessment Task 2 |
11 |
|
Evaluation Reports |
|
Maintain and enhance networks and collaborative partnerships ( CHCPRP001) Evaluate programs ( CHCCCS007) |
Power point |
|
12 |
|
Writing Grant Submissions |
|
Implement and monitor programs ( CHCCCS007) Develop programs ( CHCCCS007) Maintain and enhance networks and collaborative partnerships ( CHCPRP001)
|
|
Due Date assessment Task-3
|
13 |
|
Assessment-4 Presentation |
|
Develop programs ( CHCCCS007) Maintain and enhance networks and collaborative partnerships ( CHCPRP001)
|
PowerPoint Group activity
|
Due Date Assessment Task-4
|
14 |
|
Unit Evaluation and review |
|
|
Class room discussions |
|
Learning Resources
Prescribed Texts
References
Other Resources
You will be provided resources and tools for learning in this course. These resources will also be provided in Canvas. They include recommended texts, relevant earning materials from subject experts and websites, DVD's, class notes, case studies.
Overview of Assessment
Assessments
Assessment task 1: Engagement Plan
Assessment task 2:
Part A: Program and Implementation Plan
Part B: Evaluation Plan
Assessment task 3: Program Review Report
Assessment task 4: Presentation
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca
Assessment Tasks
Assessment Task 1:
For this task, you need to form a team with three classmates to develop a stakeholder engagement plan to develop a service program. The service program is to be based on a scenario in which you are a community centre youth worker. You will maintain this role for the course’s tasks.
The three tasks involve:
- a group task to prepare to work collaboratively with stakeholders
- a group task to develop and implement the program
- an individual task to review the program.
The objective of the first assessment task is to demonstrate your ability to work collaboratively with stakeholders through preparing a stakeholder engagement plan
and to develop a youth mentoring program and prepare a plan for the implementation of the program.
You will be allocated time in class to work with your team mates on the design and implementation of the service program.
The objective of this assessment task is to demonstrate your ability to design and implement a service program for a specific group.
Assessment Task 2:
For this task you need to review the program and collaboration strategies, and prepare a program review report.
This is an individual task but you will be allocated time during class to prepare the report.
The objective of this assessment task is to demonstrate your ability to review a service program and to suggest and plan for improvements.
Assessment Task 3:
For this task you need to identify three potential networks for your organisation's service delivery and present it in front of your colleagues.
This is an individual task but you will be allocated time during class to prepare the report.
The objective of this assessment task is to demonstrate your ability to apply your knowledge of networking and establish partnerships to deliver service programs.
Assessment Task 4:
For this assignment you need to develop a power point presentation including all the details in your scenario that has been provided in Canvas. You are required to deliver a power point presentation in simulating real work environment. Your teacher will observe the presentation as part of the assessment of the task. This is a graded assignment.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca
Assessment Matrix
Other Information
Work placement
The Diploma of Youth Work requires 160 hours of work placement in a youth work organisation, undertaking the kinds of professional tasks you could expect to perform while employed as a youth worker.
Police Check
You must obtain evidence of a satisfactory National Police Records Check before undertaking work placements and will need to pay the associated costs.
or
You may be required to obtain a satisfactory National Police Records Check at the request of their placement agency.
Working with Children
You must provide evidence of a satisfactory Working with Children check before undertaking work placements and will need to pay the associated costs.
or
You may be required to obtain a satisfactory Working with Children Check at the request of their placement agency.
Immunisation
You may be required to provide evidence of immunisation for certain diseases before undertaking work placement. You will need to discuss the specific requirements of your placement with the course coordinator and/or WIL practitioner and will need to pay the associated costs for immunisation.
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of work submitted in hardcopy. For every piece of work submitted online you will complete an e-Declaration. The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.
Attendance
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www1.rmit.edu.au/students/specialconsideration
Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
1. You believe an error has occurred in the calculation of the grade; or,
2. You believe the assessment did not comply with criteria published in the Course Guide; or,
3. You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).
Full details of the procedure (including appeals procedure) can be located at this RMIT site:https://www.rmit.edu.au/students/student-essentials/rights-and-responsibilities/appeals
Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity
The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing
Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying designs or works of art and submitting them as your original work;
• Copying a whole or any part of another student's work; and
• Submitting work as your own that someone else has done for you.
• Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations – http://www1.rmit.edu.au/browse;ID=r7a7an6qug93
Course Overview: Access Course Overview