Course Title: Develop and use financial counselling tools and techniques
Part B: Course Detail
Teaching Period: Term1 2016
Course Code: BAFI5209C
Course Title: Develop and use financial counselling tools and techniques
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5334 - Diploma of Community Services (Financial counselling)
Course Contact: Jo Wallwork
Course Contact Phone: +61 3 9925 3983
Course Contact Email: mary-josephine.wallwork@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 55
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None.
Course Description
This unit describes the skills and knowledge required to assess and respond to the immediate and ongoing needs of clients in the context of a strengths-based and client-focused financial counselling model.
This course addresses four (4) units of competency:
- CHCFIN501A Facilitate the financial counselling process
- CHCFIN502A Identify and apply technical information to assist clients with financial issues
- CHCFIN503A Develop and use financial counselling tools and techniques
- CHCLEG411A Use relevant legislation in response to client needs
These four units are delivered and assessed together.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCFIN503A Develop and use financial counselling tools and techniques |
Element: |
E1. Clarify client's financial position 1.1 Use available information to prepare a statement of assets and liabilities for the client |
Performance Criteria: |
1.1 Use available information to prepare a statement of assets and liabilities for the client 1.2 Work with the client to prepare a statement of income and expenditure in line with their immediate and ongoing financial situation 1.3 Identify and clarify for the client the different elements of their financial position |
Element: |
E2. Develop and use advocacy and negotiation tools 2.1 Develop written tools for use in advocacy and negotiation |
Performance Criteria: |
2.1 Develop written tools for use in advocacy and negotiation 2.2 Apply appropriate negotiation tools and techniques to advocate and negotiate on behalf of client 2.2 Undertake telephone and face-to-face negotiations as required to meet and/or improve client's financial position 2.3 Obtain signed letter of authority to act on behalf of client 2.4 Collect and use appropriate documentation to support the advocacy process |
Element: |
E3. Collect and develop resources to assist and inform clients 3.1 Use standard checklists to develop and review resource materials that contain relevant and current information |
Performance Criteria: |
3.1 Use standard checklists to develop and review resource materials that contain relevant and current information 3.2 Maintain currency and completeness of available resources 3.3 Prepare resources as a basis for addressing duty of care requirements when undertaking financial counselling with clients |
Element: |
E4. Provide client with relevant resources 4.1 Provide client with relevant, clear and targeted resource materials to inform and assist the client to improve their financial position |
Performance Criteria: |
4.1 Provide client with relevant, clear and targeted resource materials to inform and assist the client to improve their financial position 4.2 Use a standard format to develop an action plan in partnership with client 4.3 Undertake research as a basis for preparing an information package on client issues for their later reference |
Element: |
E5. Produce quality written materials to assist client outcomes 5.1 Ensure writing is succinct and clear and presented in a logical and sequential way to match third party needs with client objectives |
Performance Criteria: |
5.1 Ensure writing is succinct and clear and presented in a logical and sequential way to match third party needs with client objectives 5.2 Ensure all written documentation produced addresses financial counselling sector standards and practices 5.3 Prepare and provide appropriate and timely correspondence to clients and other parties as required |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge, you will be able to analyse and use technical and legal information and develop the appropriate written tools and resources to assist individuals to understand their rights and make informed decisions about financial issues within the context of a strengths-based and client-focused financial counselling model.
Details of Learning Activities
In-class activities:
- Group discussion
- Industry speakers
- Teacher directed group activities/projects
- Class exercises to review discussions/lectures
Out-of-class activities:
- Independent project-based work
- Online and other research
- Independent study
Teaching Schedule
Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources. | |||
Workshop |
Content |
Assessment due |
Units of competency addressed |
1
|
|
Assessment 1 Part A Due: 13 April 2016 |
|
2
|
Expectations of the client / worker relationship |
|
|
3 |
|
Assessment 1 Part B Due: 9 May 2016 |
CHCFIN001 E1. E2. E3. |
4 |
|
|
CHCFIN001 E4. E5. E6. E7. |
5 |
|
Assessment 3 Part A Due: 29 June 2016 |
CHCFIN002 E1. E2. E3. |
6 |
|
|
CHCFIN002 E1. E2. E3. |
7 |
|
Assessment 3 Part B Due: 13 July |
CHCFIN002 E4. E5. E6. |
8 |
|
|
CHCFIN002 E4. E5. E6. |
9 |
|
Assessment 4 Due 24 August 2016 |
CHCFIN003 E1. E2. E3. |
10 |
|
|
CHCLEG002 E1. E2. E3. E4. |
11 |
|
Assessment 5 Due: 3 November 2016
|
CHCLEG002 E1. E2. E3. E4. |
12 |
Student presentations of projects relating to research into a prominent financial counselling issues |
Assessment 6 In-class presentation |
CHCLEG002 E1. E2. E3. E4. |
13 |
Student presentations of projects relating to research into a prominent financial counselling issues |
Assessment 6 In-class presentation |
CHCLEG002 E1. E2. E3. E4. |
14 |
Overview of clustered units |
Assessment 6 In-class presentation |
CHCFIN001 CHCFIN002 CHCFIN003 CHCLEG002 |
15 |
Overview of clustered units |
Assessment 6 In-class presentation |
CHCFIN001 CHCFIN002 CHCFIN003 CHCLEG002 |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Your knowledge and understanding of course content is assessed through:
- Case study scenarios and written responses
- Research projects
- Presentations
- Construction of client files
Assessment Tasks
Assessment Task 1: Case studies and written activities
Due date: Part A 13 April 2016 and Part B 9 May 2016
Assessment Task 2: Case studies and written activities
Due date: 15 June 2016
Assessment Task 3: Case studies and written activities
Due date: Part A 29 June 2016 and Part B 13 July 2016
Assessment Task 4: Case studies and written activities
Due date: 24 August 2016
Assessment Task 5: Case studies and written activities
Due date: 3 November 2016
Assessment Task 6: Research project and presentation
Due date: October/November
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through Program Administration.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: http://www1.rmit.edu.au/students
Course Overview: Access Course Overview