Course Title: Negotiate to achieve goals and manage disputes

Part B: Course Detail

Teaching Period: Term1 2018

Course Code: GEDU6066C

Course Title: Negotiate to achieve goals and manage disputes

School: 650T Vocational Business Education

Campus: City Campus

Program: C5337 - Diploma of Conveyancing

Course Contact: Robert Sheen

Course Contact Phone: +61 3 9925 5759

Course Contact Email: robert.sheen@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

John Sutherland

john.sutherland.rmit.edu.au

 

 

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to establish and gain agreement to organisational goals, and identify, document and effectively manage disputes with stakeholders to achieve the best outcome.

It applies to individuals who use well-developed judgement skills and a range of negotiation techniques to manage others to reach agreement.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

FNSORG601 Negotiate to achieve goals and manage disputes

Element:

1. Establish needs of parties

Performance Criteria:

1.1 Identify desires, needs, requirements and outcomes of all parties using open and professional communication strategies 1.2 Identify and document potential issues and problems, and successful outcomes for organisation and client 1.3 Identify, analyse and discuss strategies and options for achieving outcomes with relevant parties 1.4 Identify and evaluate risks and contingency strategies 1.5 Establish information, facts and issues relevant to situation, and obtain expert advice from third parties or other professionals where required prior to negotiations

Element:

2. Negotiate to achieve agreed outcome

Performance Criteria:

2.1 Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties 2.2 Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures 2.3 Obtain, confirm and correctly document agreement by all parties

Element:

3. Identify and document causes of disputes

Performance Criteria:

3.1 Identify and analyse issues or disputes promptly and establish position of relevant parties 3.2 Use professional communication techniques that demonstrate respect and empathy for other viewpoints and positions to establish confidence of relevant parties 3.3 Document disputes and issues promptly and accurately, and verify with all relevant parties

Element:

4. Implement and manage strategies to resolve disputes

Performance Criteria:

4.1 Identify, evaluate and implement strategies and options which are most likely to achieve favourable outcomes for all relevant parties 4.2 Implement proceedings promptly to settle dispute in accordance with legislative, regulatory, professional and organisational requirements 4.3 Manage dispute to optimise likelihood of favourable outcome for all parties in line with organisational policy and goals 4.4 Ensure procedures to resolve dispute are in accordance with organisational policy and procedures, and legislative, regulatory and professional requirements 4.5 Document accurate, thorough and accessible records of all aspects of dispute for follow up and future reference 4.6 Contact relevant parties to identify any follow up action required to ensure client satisfaction

Learning Outcomes



Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom-based activities.

The self-paced activities will be delivered through various technology platforms and may include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.

The collaborative classroom-based activities will include group discussions, group problem-solving activities and opportunities to practice your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.


Teaching Schedule

Induction Session

Prior to training commencement a program level induction session will be conducted that comprises the following:
•Program overview and requirements
•MyRMIT/Canvas
•Overview of assessment requirements
•Pre-Training Review including:◦Recognition of Prior Learning and Credit Transfers
◦Assessment of current skills and knowledge
•Competency/Grading Criteria
•Plagiarism
•Appeals
•Extensions
•Feedback
•Privacy
•Submission requirements
•Resubmission policy
•Where to get support
•Student responsibilities

 

 

 WEEK

No.

 DATE

 

 TOPICS 

 

 Sub - Topics 

 Assessments

1

 

6 Feb

Introduction to Apply Principles of the Law of Torts

Course outline and discussion

Intro Trespass

Introduction to Finalise Conveyancing Transactions and Negotiate to Achieve Goals and Manage Disputes - Adjustments

 

2

 13  Feb

Torts in relation to Land

 

 Adjustments practice - basic

 

3

 20  Feb

 

Trespass to the person & goods

 

 Adjustments practice - extra

Release Finalise Conveyancing/ Negotiate Disputes Assessment 1, at home Adjustments part 1 

 

4

 

 27 Feb

 

Defamation

 Conveyancing Settlement  & finalise transactions

 

 

5

 6 Mar

 

Duty of care & Breach of Duty of Care

 

 In class adjustment assessment 

Finalise Conveyancing/ Negotiate Disputes Assessment 1 in class

Adjustment assessment  -  part 2

 

6

 13 Mar

 

Causation

 

 Conveyancing Settlement Problems

Torts Take Home test due 

7

 20 Mar

Vicarious Liability& Defences,

 Conveyancing Settlement Problems and revision

 

8

 27 Mar

Damages

 

In class settlement assessment – short answerI

 

Finalise Conveyancing/ Negotiate Disputes Assessment 2 in class.

Release take home assignment.

29 Mar to

 4 April

RMIT EASTER BREAK

 RMIT EASTER BREAK

 

 

 

9

10 Apr

 

Torts assignment discussion &

revision

 

Industry Speaker – settlement problems

 

   10

17 Apr

 

 

Finalise/Negotiate Disputes Assessment assessment 3 due

 

 

The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete this course.  This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

 

 


Learning Resources

Prescribed Texts


References


Other Resources

Full details of resources required for this unit may be found in the "Course and Program Guide Summary - Semester 1, 2018" referred to earlier.


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence
Evidence of the ability to:

  • apply high level communication, interpersonal and negotiation skills to achieve rapport and empathy with others
  • manage relationships to achieve goals and results
  • use sound conflict resolution skills and contingency strategies
  • comply with relevant legislation, regulations and professional codes of practice.

Knowledge Evidence
To complete the unit requirements safely and effectively, you must:

  • explain dispute resolution and conflict theory and strategies
  • describe negotiating processes and strategies
  • explain the organisational policy and procedures that relate to negotiation and dispute management
  • explain the application of risk assessment and evaluation strategies to dispute management
  • explain the application of contract law to dispute management
  • outline current legislative, regulatory and industry practices, procedures and services that relate to negotiation and dispute management
  • outline relevant business principles and practices
  • describe relevant consumer protection requirements.

 Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the organisational skills field of work and include access to:

  • common office equipment, technology, software and consumables
  • organisational policy and procedures documentation.           

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.


Assessment Tasks

In order to achieve competency in this unit, you must satisfactorily satisfy the criteria for each of the three assessments in this course.

Assessment 1 – Adjustment Exercises

For this Assessment Task your knowledge of all the considerations for the completion of “adjustments” is tested.  

The Assessment is in 2 parts. The first is a “take home” adjustment exercise, the second part is also an adjustment, but for part 2 it is to be completed in class. The first part will be available on 20 February 2018, and due 6 March, 2018. The second part will be conducted in class on 6 March 2018. The second part is “open book”.

Please refer to the individual assessments for more detail.

Task 2 – In class Assessment

For this Assessment Task you will be tested on your knowledge of how settlements are conducted and in particular, how you would deal with certain situations that may arise.

This assessment is conducted by way of written test in class on 27 March 2018. This assessment will take place during your normal scheduled class time.

Task 3 – Take Home Assignment

For this Assessment Task you are required to demonstrate your knowledge of finalising settlement negotiations. You will research a conveyancing case where a dispute has arisen, and analyse and discuss the court's findings, and reflect on how you would deal with such a dispute in your conveyancing practice.

The assessment is conducted by way of take home assignment. It is due on 8 May 2018

Please refer to the individual assessments for more detail

 


Assessment Matrix

                                                                                                              

The assessment matrix that maps all the assessment is available on CANVAS 

Other Information

Submission Requirements

 

You should:

 

  • Ensure that you submit assessments on or before the due date. 
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
  • Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information:  https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work

Where an extension of greater than seven days is needed, you must apply for Special Consideration.  Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information:https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration

Resubmissions (VET Programs):

If you are found to be unsuccessful in a particular Course Assessment Task (or you do not submit/attend) you will be allowed one resubmission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. 

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Grading & re-submissions

Successful re-submissions will contribute a CAG only (Competency Achieved Grading) result to your overall grade for the course.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/adjustments-to-assessment

 

Marking Guide (Competency):

 

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

 

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

 

 

Marking Guide (Grading)

 

After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

 

Final Grades table:

 

 

CHD

Competent with High Distinction

 

 

CDI

Competent with Distinction

 

 

CC

Competent with Credit

 

 

CAG

Competency Achieved – Graded

 

 

CA

Competency Achieved – Not Graded

 

 

NYC

Not Yet Competent

 

 

DNS

Did Not Submit for assessment

 
       

 

 

Further information regarding the application of the grading criteria will be provided by your teacher.

Course Overview: Access Course Overview