Course Title: Lead and manage team effectiveness
Part B: Course Detail
Teaching Period: Term1 2017
Course Code: EMPL7072C
Course Title: Lead and manage team effectiveness
School: 650T Vocational Business Education
Campus: City Campus
Program: C5338 - Diploma of Leadership and Management
Course Contact: Suzanne Maugeri
Course Contact Phone: +61 3 9925 1466
Course Contact Email: suzanne.maugeri@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
To be advised
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBWOR502 Lead and manage team effectiveness |
Element: |
1. Establish team performance plan |
Performance Criteria: |
1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives |
Element: |
2. Develop and facilitate team cohesion |
Performance Criteria: |
2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team |
Element: |
3. Facilitate teamwork |
Performance Criteria: |
3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes |
Element: |
4. Liaise with stakeholders |
Performance Criteria: |
4.1 Establish and maintain open communication processes with all stakeholders |
Learning Outcomes
Details of Learning Activities
A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.
The self-paced activities will be delivered through various technology platforms and may include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.
The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practise your skills in a simulated/real workplace environment.
We expect you to participate and contribute in all scheduled learning activities.
Teaching Schedule
| Week and Date | Content (specific details are on Lesson Plans document) | Assessments |
|
9. 3 April
|
Session 1 Introduction to course Assessments review Blackboard Prescribed text Increasing performance: Cole6e/ch11 Session 2 Increasing performance: Cole6e/ch11
|
|
|
10. 10 and 17 April
|
Session 1 Building teams: Cole6e/ch13 Session 2 Building teams: Cole6e/ch13
|
|
13-19 April |
Mid-semester Break |
|
|
11. 24 April
|
Session 1 Solving problems: Cole6e/ch18 Session 2 Solving problems: Cole6e/ch18 |
|
|
12. 1 May
|
Session 1 Providing feedback: Cole6e/ch15 Session 2 Providing feedback: Cole6e/ch15 |
|
|
13. 8 May
|
Session 1 The informal organisation: Cole6e/ch4 Session 2 The informal organisation: Cole6e/ch4 |
Assessment 1: in-class presentation (group) |
|
14. 15 May
|
Session 1 Caring for customers: Cole6e/ch20 Session 2 Caring for customers: Cole6e/ch20 |
|
|
15. 22 May
|
Session 1 Managing for sustainability: Cole6e/ch25 Session 2 The operating environment: Cole6e/ch2 |
|
|
16. 29 May
|
Course review |
Assessment 2 due online (individual) |
Learning Resources
Prescribed Texts
Cole K, Management theory and practice 6e, 2016 Cengage Learning Australia Pty Limited |
9780170354059 |
References
Other Resources
Blackboard
RMIT Learning Lab
RMIT Library
Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence
Evidence of the ability to:
- use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
- encouraging and fostering shared understanding of purpose, roles and responsibilities
- identifying and resolving problems
- providing feedback to encourage, value and reward others
- modelling desired behaviour and practices
- develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
- establish processes to address issues and resolve performance issues
- support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
- develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
- communicate effectively with a range of stakeholders about team performance plans and team performance
- facilitate two-way flow of information between team and management relevant to team performance
- evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
Knowledge Evidence
To complete the unit requirements safely and effectively, you must:
- explain how group dynamics can support or hinder team performance
- outline strategies that can support team cohesion, participation and performance
- explain strategies for gaining consensus
- explain issue resolution strategies.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:
- workplace documents
- case studies and, where possible, real situations
- office equipment and resources
- interaction with others.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
There are 2 assessment tasks. You must demonstrate competency in both assessments to be successful in this course
Assessment 1 Establish team performance plan and team cohesion (TPP) - group
Summary: Develop a Team Performance Plan, (TPP), for the DLM Enterprise project
Assessment 2 Facilitate teamwork and liaise with stakeholders - individual
Summary: Write a Reflection Journal on how you worked with your team members during the semester with regard to the project
Assessment Matrix
Other Information
Submission Requirements
1. Assessment 1 - in class presentation in Course Week 12
2. Assessment 2 - submission to the Blackboard in Course Week 16
Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More Information: http://www.rmit.edu.au/students/assessment/extension
Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w
Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf
Resubmissions (VET Programs):
If you are found to be Not Yet Competent in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is "CAG".
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:
More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31
You should:
• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application form is available myRMIT and links in Student Diary.
• Always retain a copy of your assessment tasks (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page number
Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.
You need to demonstrate you are competent in each element of the unit of competency you are studying. You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you pass that unit of competency.
Marking Guide (Grading)
After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognised against industry standards and employability skills.
Final Grades Table:
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
Course Overview: Access Course Overview