Course Title: Communicate with influence
Part B: Course Detail
Teaching Period: Term2 2018
Course Code: EMPL7074C
Course Title: Communicate with influence
School: 650T Vocational Business Education
Campus: City Campus
Program: C5338 - Diploma of Leadership and Management
Course Contact: Sylvia Baroutis
Course Contact Phone: +61 3 9925 5469
Course Contact Email: sylvia.baroutis@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Teacher to be confirmed
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others.
It applies to managers and leaders who identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBLDR503 Communicate with influence |
Element: |
1. Communicate clearly |
Performance Criteria: |
1.1 Confirm the authority or mandate to present business views or position 1.2 Respect protocols and confidentiality of information 1.3 Clarify the audience information needs and prepare a position 1.4 Use language that is appropriate for the audience 1.5 Use active listening to seek stakeholder and other organisation input and achieve a balanced exchange of views 1.6 Seek immediate feedback to ensure that the views expressed by all stakeholders have been understood |
Element: |
2. Present and negotiate persuasively |
Performance Criteria: |
2.1 Identify key individuals and target groups for their value to advance the business interests 2.2 Prepare realistic positions and supporting arguments in advance in anticipation of the likely expectations and tactics of others 2.3 Respect values, concerns and views of others and keep lines of communication open 2.4 Acknowledge differences of opinion to encourage the rigorous examination of all options 2.5 Use a variety of communication styles to present business positions to best effect 2.6 Seek mutually beneficial solutions by establishing areas of common ground and potential compromise 2.7 Keep negotiations focused on key issues and moving forward towards a final resolution 2.8 Adhere to agreements in order to maintain the credibility and trust of others |
Element: |
3. Participate in and lead, meetings effectively |
Performance Criteria: |
3.1 Identify the need for meetings and program meetings in response to the need 3.2 Use an agenda and efficient, inclusive meeting procedures to maximise participation and maintain order 3.3 Prepare summaries of key issues and possible options disseminated in advance 3.4 Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise 3.5 Outcomes of meetings are promptly summarised for action and distributed to stakeholders, as required |
Element: |
4. Make presentations at meetings, forums and conferences |
Performance Criteria: |
4.1 Select appropriate forums to present business positions to best effect 4.2 Obtain reliable information and advice to prepare appropriate presentations. 4.3 Adapt language, explanations, media and information/entertainment balance to meet the needs of the audience 4.4 Respond to questions openly and honestly |
Learning Outcomes
Details of Learning Activities
A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.
The self-paced activities will be delivered through various technology platforms and may include contribution to wikis and discussion threads, quizzes and interactive sessions.
The collaborative classroom based activities will include group discussions, group problem solving activities and opportunities to practise your skills in simulated business activities, exercises and tasks.
We expect you to participate and contribute in all scheduled learning activities.
Teaching Schedule
This course is clustered with BUSM7931C Undertake project work in delivery and assessments.
The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete the course. This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Week commencing |
Contents |
Ref/Assessments |
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Week 1 Jul 2 |
Introduction to the Course including:
Define project/Develop the project plan Communicate clearly |
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Week 2 Jul 9 |
Define project/Develop the project plan Communicate clearly |
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Week 3 Jul 16
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Define project/Develop the project plan Communicate clearly |
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Week 4 Jul 23 |
Define project/Develop project plan Present and negotiate persuasively |
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Week 5 Jul 30 |
Develop project plan Present and negotiate persuasively |
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Week 6 Aug 6 |
Present and negotiate persuasively Consultation and final preparation of Task 1: Section 1 |
Task 1: Section 1 due |
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Week 7 Aug 13 |
Participate in and lead, meetings effectively |
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Week 8 Aug 20 |
Administer and monitor project |
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Week 9 Sep 3 |
Participate in and lead, meetings effectively Achieve agreed outcomes and seeking consensus and compromise Outcomes of meetings summarised and distributed to stakeholders |
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Week 10 Sep 10 |
Consultation and final preparation of Tak 1: Section 2 | Task 1: Section 2 due |
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Week 11 Sep 17 |
Finalise project |
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Week 12 Sep 24 |
Reviewing the project Review outcomes against project plan Debrief stakeholders Review of project management principles What projects (can) correct Document and report on lessons learnt |
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Week 13 Oct 1 |
Make presentations Consultation for Task 1: Section 3 |
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Week 14 Oct 8 |
Consultation and final preparation of Task 1: Section 3 | Task 1: Section 3 due |
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Week 15 Oct 15 |
Course review and assessment feedback | |
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Week 16 Oct 22 |
Resubmissions as appropriate |
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Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence
Evidence of the ability to:
- negotiate and present persuasively
- communicate clearly with business associates, client groups and others to position the business to best effect including listening actively, understanding the information needs of others and adapting communication to suit the audience
- prepare for, participate in, and lead meetings to obtain outcomes
- prepare and make presentations to groups of people including:
- identifying suitable forums for presentations
- presenting reliable information
- designing the presentation to meet the needs of the audience
- answering questions.
Knowledge Evidence
To complete the unit requirements safely and effectively, you must:
- explain the business and organisational protocols for the release of information and communicating internally or externally
- explain the requirements to maintain confidentiality in the workplace
- identify industry, media and government organisations, events and communication channels relevant to the organisation
- demonstrate principles of cross-cultural communication
- explain principles of negotiation, mediation, conflict resolution and incident de-escalation
- describe structured and inclusive meeting procedures.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:
- relevant workplace documentation and resources
- case studies and, where possible, real situations
- interaction with others.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
This unit involves 1 task - undertaking and implementing a project and is divided into 3 sections. This is an individual assignment.
Overview
To be successful in Undertake Project Work and Communicate with influence, you must complete all 3 sections. Once they have been completed and you have been deemed competent, a grade will be applied. An indicative grade may be given for each section to enable you to gauge your progress. Refer to the grading criteria at the end of this document for further information.
DETAILS AND INSTRUCTIONS ARE AVAILABLE IN THE FULL ASSESSMENT DOCUMENT ON CANVAS.
Section 1: Project scope and plan due Week 6
In consultation with your work place manager/supervisor and your facilitator, decide on a workplace project that you can use for the assessment task.
Section 2: Project monitoring and Communication strategy due Week 10
Develop and submit an outline of the strategies and processes to be used to measure and monitor and communicate project progress.
Section 3: Project outcomes report due Week 14
Develop and submit a project completion report
Submission Instructions
Task 1 comprising the 3 sections is to be submitted onto Canvas.
Assessment Matrix
Other Information
Submission Requirements
You should:
• Ensure that you submit assessments on or before the due date.
• Always retain a copy of your assessment tasks (hard copy and soft copy.
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on Canvas.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.
Late Submission Procedures You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates. If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More Information: http://www.rmit.edu.au/students/assessment/extension
Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w (unresolved)
Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf
Re-submissions
If you are found to be unsuccessful in a particular Course Assessment Task (or you do not submit/attend) you will be allowed one re-submission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the re-submission.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Grading and re-submissions
Re-submissions do not contribute to your overall grade for the course.
Adjustments to Assessment In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31
Marking Guide (Competency):
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.
Marking Guide (Grading)
After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:
Final Grades table:
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved
NYC Not Yet Competent
DNS Did Not Submit for assessment
Further information regarding the application of the grading criteria will be provided by your teacher.
Course Overview: Access Course Overview