Course Title: Lead and manage team effectiveness

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: EMPL7072C

Course Title: Lead and manage team effectiveness

School: 650T Vocational Business Education

Campus: City Campus

Program: C5339 - Diploma of Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Hazel Sims

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.                              

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502 Lead and manage team effectiveness


1. Establish team performance plan

Performance Criteria:

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives
1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team
1.3 Support team members in meeting expected performance outcomes


2. Develop and facilitate team cohesion

Performance Criteria:

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team
2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions
2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed


3. Facilitate teamwork

Performance Criteria:

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes
3.2 Support the team in identifying and resolving work performance problems
3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders


4. Liaise with stakeholders

Performance Criteria:

4.1 Establish and maintain open communication processes with all stakeholders
4.2 Communicate information from line manager/management to the team
4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders
4.4 Evaluate and take necessary corrective action regarding

Learning Outcomes

Details of Learning Activities

Your team is to plan to make the Conference Event held this semester a sustainable event.  Your team will research ways to make the event "green" and apply your learning to creating a carbon neutral event.  Assign a Team Leader as early as possible.  Your learning is action based and you will apply theory to practice.

Some learning activities will include a self-directed learning approach such as reading the textbook prior to class.  Working cohesively with your team is essential to your learning experience.  Apart from this fact you will learn from workplace research, library assignments, fieldwork and work placements.

Teaching Schedule

Week Week Commencing  Content Assessment
    Induction Session
Prior to training commencement a program level induction session will be conducted that comprises the following:
• Program overview and requirements
• My RMIT/Blackboard
• Overview of assessment requirements
• Pre-Training Review including: Recognition of Prior Learning and Credit Transfers, Assessment of current skills and knowledge
• Competency/Grading Criteria
• Plagiarism
• Appeals
• Extensions
• Feedback
• Privacy
• Submission requirements
• Resubmission policy
• Where to get support
• Student Responsibilities


week commencing 8 February

Introduction to the course including:
• Course requirements
• Course support documents
• Course Blackboard access
• Accuracy of enrolment
• Assessment requirements/cover sheets
• Reminder re Plagiarism
• Reminder re Appeals
• Extensions/Resubmissions
• Feedback in this course
• Reminder re submission requirements
• Getting help

Task 1: The project brief including Parts A, B, C, D.  All parts must be attempted and graded as CA to be deemed competent in this course. Due Friday 5pm 27 May 2016.


15 February 

TOPICS: Corporate Social Responsibility as a fundraising method. Green Event Ideas. How does an event become a team building opportunity? How does an event become sustainable/green?

Chapter 2: The Operating Environment

Develop team principles

Why do we work in teams?

Understanding sustainability: visit see also






22 February

 Topic: Establish team performance plan, open communication theory

Chapter 13: Building productive work teams

Establish team roles/goals/KPI’s


Excursion: Daiso!

QV Building Melbourne

29 February

Topics: Establish team performance plan, identify and liaise with stakeholders

Chapter 14: Leading today’s teams

Stages in team development


 Group behaviour, strategies for mentoring and coaching to informally guide and instruct team members, issue resolution, strategies for gaining consensus

5 7 March

Topics: Establish team performance plan

 Chapter 26: Making the most of diversity


 Communication skills to explain team goals, to address team conflict and to build an environment of trust, planning and organisational skills to keep team on track and focussed on work outcomes

Part A Due Friday 5pm 11 March 2016.


14 March

Topic: Develop and facilitate team cohesion

Chapter 1: The changing world of work

Leadership theory and practice


21 March

Topic: Develop and facilitate team cohesion

Team dynamics

Team activity - roles people play and their strengths

Part B Due Friday 5pm 25 March 2016.

24 March-30 March mid semester break

25 March Good Friday public holiday

28 March Easter Monday public holiday

29 March Easter Tuesday public holiday






4 April

  Team research day.



11 April

 Topic: Facilitate teamwork

Chapter 19: Satisfying the quality ... imperatives

 What’s working and what’s not - and why.

Activity: Nominal Group Technique


18 April

Topic: Facilitate teamwork

Topic: Managing for sustainability


Develop and facilitate team cohesion

Peak performance and harmony 


25 April

Topics: Conference

Facilitate teamwork

Liaise with stakeholders

Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes





2 May

Topics: Develop and facilitate team cohesion

Stakeholder management

Communication theory; Processes and Systems


Part C Due Friday 5pm on 6 May 2016.



9 May

 Placement. (TO BE CONFIRMED)

 Work Integrated Learning




16 May


Placement. (TO BE CONFIRMED)


 Work Integrated Learning




23 May

Topic: Liaise with stakeholders

Liaising with stakeholders to achieve team outcome. Evaluate and take necessary corrective action regarding unresolved issues regarding stakeholder requirements.


Part D Due - Individual submission due Friday 5pm on 27 May 2016.





30 May Feedback and review.  
17 6 June Interviews/Re-submissions if required  

Learning Resources

Prescribed Texts

Management Theory and Practice: 6th ed, Kris Cole, Pearson.


Other Resources

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to:        

  •  use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
  • encouraging and fostering shared understanding of purpose, roles and responsibilities
  • identifying and resolving problems
  • providing feedback to encourage, value and reward others
  • modelling desired behaviour and practices
  • develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  • establish processes to address issues and resolve performance issues
  • support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
  • communicate effectively with a range of stakeholders about team performance plans and team performance
  • facilitate two-way flow of information between team and management relevant to team performance
  • evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders .  

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • explain how group dynamics can support or hinder team performance
  • outline strategies that can support team cohesion, participation and performance
  • explain strategies for gaining consensus
  • explain issue resolution strategies. 

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:

  • workplace documents
  • case studies and, where possible, real situations
  • office equipment and resources
  • interaction with others.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.         

Assessment Tasks

The context of this assessment is the conference event. The purpose is for your team to make the conference event successful and sustainable. Your team roles are related to the team’s objectives for this course, so if your team is allocated to budget the budgetary functions should be made sustainable.          


Team Project Brief:

Task 1 consists of four parts.  There is one task for this assessment. You will receive feedback and a grade for each part during the semester. Using the marking guide in myRMIT you will play an active role in your team in developing within your team what’s new in terms of sustainability for events and report on your own progress, ask questions, share information and for problem-solving and ideas-generating discussion.  Your team will bring its ideas progressively responding to Parts A-C as a team and your self-assessment for Part D.  You will note from your reading of corporate social responsibility in our textbook that the event you are creating is sustainable. 

Further details about this assessment can be found in the Assessment Record and Cover Sheet available on Blackboard.

Assessment Tasks 

Your team and you must achieve CA grade for all 4 parts of Task 1 to be deemed competent in this course.  Feedback on your individual work and team work is given in class, weekly.

Submission Requirements

You should:

• Ensure that you submit assessments on or before the due date to the blackboard.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days. More Information:  
Form to use:  
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information:;ID=g43abm17hc9w  
Form to use:

If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: More Information:;ID=7usdbki1fjf31

Marking Guide:
• You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
• You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)
• After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

The grading is according to the following. 

Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.


Assessment Matrix

Course Overview: Access Course Overview