Course Title: Install and upgrade operating systems

Part B: Course Detail

Teaching Period: Term1 2018

Course Code: COSC7364C

Course Title: Install and upgrade operating systems

School: 650T Vocational Business Education

Campus: City Campus

Program: C5341 - Diploma of Information Technology

Course Contact: Val Christou

Course Contact Phone: +61 3 9925 5076

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Radhu Punchanathan  +61 3 9925 1409

Michael Edwards


Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to maintain, install new and upgrade existing operating systems (OS) in a medium to large organisation.

It applies to individuals who apply technical and specialised knowledge to undertake complex support operations.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTSAS518 Install and upgrade operating systems


1. Determine organisational help desk procedures

Performance Criteria:

1.1 Review organisation’s technical support procedures
1.2 Interrogate help desk system
1.3 Liaise with client


2. Install or upgrade a desktop OS

Performance Criteria:

2.1 Install an OS
2.2 Upgrade an existing OS
2.3 Research and implement automated OS installation techniques and procedures
2.4 Migrate files


3. Manage and troubleshoot resource access

Performance Criteria:

3.1 Configure local resources access
3.2 Configure sharing of local resources
3.3 Assign access rights to shared resources


4. Configure and troubleshoot hardware devices and drivers

Performance Criteria:

4.1 Determine and resolve problems with hardware resources
4.2 Research and install appropriate device drivers
4.3 Configure hardware resources
4.4 Configure device drivers


5. Configure and troubleshoot the desktop and user environments

Performance Criteria:

5.1 Construct profiles for users
5.2 Organise shortcuts
5.3 Arrange screen management

Learning Outcomes

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

Learning activities will include laboratory-based sessions on a variety of topics as shown in the weekly breakdown.  Learning activities will generally consist of practical computer exercises based on teacher handouts.  Students should attend all sessions.

Students will also be expected to undertake work on a small database project and other activities for homework.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.


Teaching Schedule

The Teaching Schedule for this course is as follows:

Please note that this course, ICTSAS518 - Install and upgrade operating systems, is co-delivered and co-assessed holistically along with ICTNWK505 - Design, build and test a network server.

Induction Session

Prior to training commencement a program level induction session will be conducted that comprises the following:

  • Program overview and requirements
  • Overview of assessment requirements
  • Pre-Training Review including:
    • Recognition of Prior Learning and Credit Transfers
    • Assessment of current skills and knowledge
  • Competency/Grading Criteria
  • Plagiarism
  • Appeals
  • Extensions
  • Feedback
  • Privacy
  • Submission requirements
  • Re-submission policy
  • Where to get support
  • Student responsibilities

The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete the course.   This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities. 



Week Commencing



Competencies Delivered


05 Feb 18

Introduction to the course

Introduction to Windows Server & VMware

Course introduction & overview. OH&S issues Windows Server 2016 versions & features. Installing Windows Server & Windows 10





12 Feb 18

Windows settings, updates & firewalls. System drivers. Server Roles. Active Directory, domain users & groups





19 Feb 18

Managing partitions & file services. Sharing & permissions. NTFS file & folder security. Backups & restores. Local user profiles

ASSESSMENT 1 - System Requirements issued




26 Feb 18

Configuring network services (DNS, DHCP & IIS). Testing a Web server & a DHCP client. Setting up an FTP server. Proxy servers. Email servers





05 Mar 18

OUs and GPO's. gpupdate & rsop. Deploying wallpaper. Exercises on various group policies





12 Mar 18

Intro to ADAC. Windows Performance Monitor & Event Log. Configuring & deploying printers & drivers.





19 Mar 18

Auditing logins & folder access via a GPO. Setting up roaming profiles. Class work on system documentation





26 Mar 18

Using PowerShell to automate tasks. Creating home folders. Setting up folder redirection.

Class work on system documentation

ASSESSMENT 1 - System Planning - Draft Documentation due (end of week)



Mid-Semester Break (29 March – 3 April)


05 Apr 18

Using PowerShell to automate tasks. Creating home folders. Setting up folder redirection.

Class work on system documentation

ASSESSMENT 1 - System Planning - Draft Documentation due (end of week)




09 Apr 18

Intro to Microsoft Azure. Deploying shortcuts & software via a GPO.

Review of Windows Server skills & concepts (revision)





16 Apr 18

Trial skills assessment conducted (half class).

Installing & configuring Windows Server Essentials.

Trial Skills Assessment conducted




23 Apr 18

Upgrading Windows Server. Network & printer connection exercise with switches & cables.





30 Apr 18

Migrating files & robocopy. Mapping network drives via Group Policy.

Review of Windows Server skills & concepts (revision)





07 May 18

Final skills assessment conducted (half class).

Help desk procedures & technical support

ASSESSMENT 2 - Final Skills Assessment conducted




14 May 18

Automated installation methods & deployments.

Final class work on system configuration & testing. Feedback on system documentation

ASSESSMENT 1 - System Config & Testing completed (in class)




21 May 18

Client signoff on requirements, changes & report.

Final class work on system documentation

ASSESSMENT 1 - Final System Documentation due (end of week)




28 May 18

Course & assessment feedback

Re-submission of work if required





You will receive feedback two weeks from the due date of each task.  If required, re-submissions are due by the end of the following week.

Learning Resources

Prescribed Texts

There is no prescribed textbook for this course.


Students will be directed to a variety of excellent online resources including library e-books, tutorial Websites and online videos. These resources will guide students in performing tasks with Windows Server 2016 in particular.

However the following textbook, though advanced, is useful on some topics. It is available free of charge as an e-book via the RMIT Library Website. Krause, J (2016), Mastering Windows Server 2016, Packt Publishing, e-ISBN: 1-78488-145-0


Other Resources

Students will be directed to a variety of excellent online resources including library e-books, tutorial Websites and online videos. These resources will guide students in performing tasks with Windows Server 2012 in particular.

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

Evidence of the ability to:

  • determine organisation operating systems (OS) requirements
  • install or upgrade OS
  • customise OS to user requirements
  • manage and configure hardware devices
  • manage and configure desktop.

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • explain procedures and techniques involved in the installation and upgrade of OS
  • explain procedures and principals involved in unattended OS installation
  • describe OS configuration issues that may arise with hardware and desktop environments.

 Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to:

  • special purpose tools, equipment and materials
  • industry software packages
  • stand-alone or networked personal computers
  • appropriate OS installation compact disk or recovery boot disks
  • drivers for connected devices
  • helpdesk system
  • OS service packs.

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.       

Assessment Tasks

Please note that this course, ICTNWK505 (COSC 7359C) Design, build and test a network server, is co-delivered and co-assessed holistically along with ICTSAS518 (COSC 7364C) - Install and upgrade operating systems.

You are required to complete 2 assessments.  You must successfully complete all sections of each assessment task to be deemed competent in this unit.

NOTE: Details about specific tasks and assessment criteria will be included in the Cover Sheet(s) for each task.

ASSESSMENT 1 - System Configuration Task

For this assessment task you will be asked to design, build and test a small Windows Server network.  Each week you will be given broad specifications of the requirements for various components of the network.  However you will need to experiment with the exact setup and troubleshoot any problems which occur.

You will receive feedback in relation to the client’s requirements at each stage.  Therefore you will need to consult with your client, in this case the teacher, on a regular basis in the laboratory.  Ultimately each aspect of your setup will need to be tested, and possibly re-configured, before being demonstrated to your teacher each week.

Your system design will also need to be fully documented with diagrams and screenshots included.  After final testing and re-configuration of the network, your network design and test procedures will need to be submitted as part of the final documentation.  Detailed guidelines will be provided in Week 3.

For the most part you will work individually on this task.  Some aspects such as system testing and documentation may require that you work in pairs or a small team.

In order to be deemed competent in this task you will be expected to demonstrate proficiency in all elements of both competencies in this course.  Therefore you will need to:

  • Clarify organisational procedures & client requirements
  • Plan the network setup per the requirements
  • Prepare for the server installation
  • Install or upgrade the server and client operating systems
  • Manage resource access eg. folder security etc.
  • Configure network drivers & printers etc.
  • Configure the Windows desktop & user profiles etc.
  • Build and configure the servers eg. any required server roles & services
  • Test and re-configure the servers if required
  • Finalise and document the network design

The four main components of the project are:

  • System Planning  (Draft Documentation due at end of Week 8)
  • System Configuration  (Completed in class by Week 14)
  • System Testing  (Completed in class by Week 14)
  • System Documentation  (Due at end of Week 15)

Work for each aspect of the task should be submitted or demonstrated by the date specified on Teaching Schedule.  You will be expected to submit and retain soft copies of your team documentation. In some cases printouts may be required.

As your system will be built up gradually throughout the semester it is vital that demonstrations be completed in a timely manner and your design documentation be kept up to date.

Late submissions or demonstrations of work required for any stage of this project will be eligible for grading at CAG (Competency Achieved) level only.

General Points

  • Each document should include a header (eg with the name of the document and team members’ names) and a footer (eg with the date and page number).
  • All team members must sign the assessment cover sheet(s).
  • Soft copies are to be retained by all team members as backups.  Google Docs is preferred.
  • RMIT academic discipline procedures will apply in cases of plagiarism.  Students should use Turnitin to avoid plagiarism.

ASSESSMENT 2 - Skills Assessment Quiz
 (Conducted in Week 13)

This will consist of an in-class theory and practical skills assessment in the form of an online quiz. A trial assessment will be conducted in Week 10. The final assessment will be conducted in Week 13.

Firstly you will be questioned on your understanding of key concepts associated with installing and configuring a Windows Server network.  You will also need a basic understanding of networking concepts in general and be able to research information if required.

You will also need to complete a range of practical tasks related to installing and configuring a Windows Server network.  You will need to use the systems you built up over the previous weeks, and use testing and troubleshooting techniques.

The majority of questions will be multiple-choice questions.  However, you may need to capture some screenshots, or answer questions relating to your understanding of screenshots.

Both parts of this assessment task will be open-book.  Resources such as Websites, handouts and textbooks may be used as required.

To be deemed competent in this task you will be expected to demonstrate your knowledge of the skills and concepts covered in all areas of the course.

Assessment Matrix

The Assessment Matrix that maps all assessments to the critical aspects of evidence, skills, knowledge and elements is available from the teacher.

Other Information

Submission Requirements

Assessment tasks need to be submitted via CANVAS.

You should:

  • Ensure that you submit assessments on or before the due date.
  • Always retain a copy of your assessment tasks (hard copy and soft copy).
  • When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship.  You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work.  On the cover sheet you declare that the work you are presenting for assessment is your own work.  Details for submission r submission of work for assessment are available on CANVAS. 
  • Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers.  For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More information:

Form to use:

Where an extension of greater than seven days is needed, you must apply for special consideration.  Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information:;ID=g43abm17hc9w (unresolved)

Form to use:

Resubmissions (VET Programs)

If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.  The highest grade you will receive if your resubmission is successful is "CAG".

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course.  Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment.  For more information about the circumstances under which the assessment arrangements might be granted please access the following Website:

More Information:;ID=7usdbki1fjf31

Marking Guide (Competency)

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

Final Grades Table:

CHD     Competent with High Distinction
CDI      Competent with Distinction
CC       Competent with Credit
CAG    Competency Achieved - Graded
NYC     Not Yet Competent
DNS     Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.

Course Overview: Access Course Overview