Course Title: Develop workplace communication strategies
Part B: Course Detail
Teaching Period: Term1 2021
Course Code: GEDU6080C
Course Title: Develop workplace communication strategies
School: 375T Vocational Design and Social Context
Campus: City Campus
Program: C5345 - Diploma of Community Services (Case Management)
Course Contact: Melinda Brown
Course Contact Phone: 9925 4580
Course Contact Email: melinda.brown@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This course describes the skills and knowledge required to develop communication protocols for a team or business unit.
This course applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM003 Develop workplace communication strategies |
Element: |
1. Develop communication strategies |
Performance Criteria: |
1.1 Identify internal and external information needs 1.2 Identify competing or conflicting interests 1.3 Develop a range of communication strategies to meet organisation needs and goals 1.4 Develop a communication plan |
Element: |
2. Establish communication protocols |
Performance Criteria: |
2.1 Identify processes for adapting communication strategies to suit a range of contexts 2.2 Develop processes and protocols in line with communication strategies 2.3 Prepare information and resources to support the implementation of communication protocols |
Element: |
3. Promote the use of communication strategies |
Performance Criteria: |
3.1 Present information to staff regarding communication strategies, protocols and organisation standards 3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff 3.3 Maintain work-related networks and relationships to meet organisation objectives |
Element: |
4. Review communication practices |
Performance Criteria: |
4.1 Obtain feedback from others to assess communication outcomes 4.2 Record lessons learnt and identify opportunities for continuous improvement |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This course has a blended delivery. Classes are delivered online with some demonstration of skill and knowledge conducted during face to face workshops (subject to Government restrictions due to Covid 19)
- practical demonstrations
- online Discussion Forums, Groupwork and Quizzes
- analysis/critique of relevant reading material
- workshops, group discussion
- group activities/projects
- peer learning
- guest lecture/presentation
- research activities
- independent project based work
- group activities/projects
- simulated workplace activities
Teaching Schedule
Week |
Topic |
Assessment due dates |
Week 1 |
Understanding organisational communication
Developing communication strategies
|
|
Week 2 |
Developing communication plans
Establishing communication protocols
|
Assessment 1 |
Week 3 |
Using social media
|
|
Week 4 |
Promoting the use of communication strategies
|
Assessment 2 |
Week 5 |
Presentation workshop
|
|
Week 6 |
Reviewing communication practices Evaluation
|
Assessment 3 |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
This course has three assessment tasks;
- Develop communication strategies
- Implement a communication strategy
- Short Answer Questions
Assessment Tasks
Assessment Task 1 - Developing a Communication Strategy allows you to demonstrate your ability to develop workplace communication strategies and protocols.
Assessment Task 2 - Implement a communication strategy allows you to demonstrate your knowledge and skills in implementing a communication strategy
Assessment Task 3 - Short Answer Questions allows you to demonstrate your knowledge of developing workplace communication strategies.
Assessment Matrix
A marking rubric for each assessment task is located on Canvas.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview