Course Title: Facilitate workplace debriefing and support processes

Part B: Course Detail

Teaching Period: Term1 2018

Course Code: HWSS6102C

Course Title: Facilitate workplace debriefing and support processes

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5345 - Diploma of Community Services (Case Management)

Course Contact: Bronwyn Tanti

Course Contact Phone: 9925 9079

Course Contact Email: bronwyn.tanti@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 120

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.

This course applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required. 

 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCMGT005 Facilitate workplace debriefing and support processes
Element:	1. Monitor welfare of colleagues
Performance Criteria:	2.1 Plan, prepare and conduct debriefing in line with organisation standards and procedures 2.2 Schedule debriefing as soon as possible following the incident 2.3 Conduct debriefing in a safe environment and in a manner that facilitates open discussion 2.4 Use appropriate debriefing techniques to encourage further exploration of emotions and experiences to assist in reflection on issues 2.5 Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns 2.6 Identify indicators of risk to self or others and respond according to the degree and nature of the risk 2.7 Document and report outcomes of debriefings in accordance with organisation standards and procedures 2.8 Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines
Element:	2. Conduct structured debriefings following an incident
Performance Criteria:	2.1 Plan, prepare and conduct debriefing in line with organisation standards and procedures 2.2 Schedule debriefing as soon as possible following the incident 2.3 Conduct debriefing in a safe environment and in a manner that facilitates open discussion 2.4 Use appropriate debriefing techniques to encourage further exploration of emotions and experiences to assist in reflection on issues 2.5 Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns 2.6 Identify indicators of risk to self or others and respond according to the degree and nature of the risk 2.7 Document and report outcomes of debriefings in accordance with organisation standards and procedures 2.8 Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

This course includes classes where information is shared through talks and group discussions, and workshops where exercises are conducted to apply learning. Time is spent during classes and workshops for students to work on group and individual assessment tasks.

Teaching Schedule

Topic 1	Monitoring colleague welfare ·         Understanding the need to monitor colleague stress and wellbeing ·         The nature of work in the sector, stressors and their impacts
Topic 2	Implementing strategies to monitor welfare ·         Identifying and using performance standards to monitor stress and emotional           wellbeing ·         Using self-assessment and reflective behaviour strategies to monitor           performance and wellbeing
Topic 3	Determining support to manage wellbeing ·         Seeking and acting on formal and informal performance feedback ·         Identifying and developing proposals to support areas of need within the           organisation
Topic 4	Monitoring colleagues welfare workshop ·         Case study analysis ·         Developing strategies for dealing with issues
Topic 5	Debriefing following incidents ·         Role and importance of debriefing ·         Exploring emotions and the use of reflection rather than review ·         The debriefing process (overview) ·         Developing a debrief plan
Topic 6	Debriefing techniques ·         Best practice interventions ·         Crisis intervention ·         Structured sessions ·         Effective/powerful questioning ·         Internal and external referral sources
Topic 7	Identifying and responding to indicators of risk ·         Indicators of risk ·         Identifying and assessing risk ·         Responding to different levels of risk
Topic 8	Reporting outcomes of debriefings and providing follow up ·         Documenting and reporting outcomes of debriefings in accordance with           organisation standards and procedures ·         Identifying and promptly responding to colleagues needing additional           support and refer in accordance with organisation guidelines
Topic 9	Debriefing workshop ·         Role play debriefs ·         Reflecting on performance

Learning Resources

Prescribed Texts

References

Other Resources

Overview of Assessment

Assessment task 1: Individual assessment

Assessment task 2: Individual assessment

Assessment task 3: Online quiz

Assessment Tasks

Assessment task 1: Identify and respond to stress and wellbeing in the workplace.

Assessment task 2: Facilitate a group debriefing following a critical incident.

Assessment task 3: Complete one online, self-paced quiz on the key issues and concepts relating to debriefing and providing support to colleagues.

Assessment Matrix

Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview