Course Title: Coordinate complex case requirements
Part B: Course Detail
Teaching Period: Term2 2020
Course Code: HWSS6105C
Course Title: Coordinate complex case requirements
School: 375T Vocational Design and Social Context
Campus: City Campus
Program: C5345 - Diploma of Community Services (Case Management)
Course Contact: Melinda Brown
Course Contact Phone: 9925 4580
Course Contact Email: melinda.brown@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 75
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This course describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework.
Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers.
This course applies to work in a range of health and community services contexts.
This course will be delivered via distance learning in Semester 2, 2020.
This course is delivered and assessed in a cluster with:
CHCCSM007 Undertake case management in a child protection framework
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCSM004 Coordinate complex case requirements |
Element: |
1. Establish coordination function |
Performance Criteria: |
1.1 Work with the client and other services to determine the service provision requirements 1.2 Negotiate collaborative working arrangements for all services involved 1.3 Develop a plan to identify all available services, their appropriateness, timeframes and expected outcomes 1.4 Work with the services to agree coordination requirements and boundaries |
Element: |
2. Support the client to access multiple services |
Performance Criteria: |
2.1 Identify, implement and maintain duty of care responsibilities 2.2 Provide information to the client about the coordination role 2.3 Work with the client to establish communication requirements 2.4 Assess need and arrange interpreter, according to clients needs 2.5 Work with the client and other services to identify barriers to attaining outcomes 2.6 Work with the client to prioritise needs and communicate these with service providers 2.7 Facilitate case conference and meetings to coordinate responsibilities and roles 2.8 Work with other services to minimise client confusion and concerns in a coordinated manner |
Element: |
3. Monitor client progress |
Performance Criteria: |
3.1 Facilitate communication between service providers to identify and manage service duplication 3.2 Work with the client and services to monitor progress toward outcomes 3.3 Obtain client feedback about services 3.4 Identify and implement further support required to meet changing needs and progress towards outcomes |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
- class exercises to review discussions/lectures
- practical demonstrations
- Blog/Wiki or other online discussion and participation
- analysis/critique of relevant reading material
- workshops
- design activities or projects
- group projects
- peer learning
- guest lecture/presentation
- peer teaching
- group discussion
- research
- independent project based work
- group activities/projects
- ‘workshopping’ of student projects including peer/lecturer feedback
- visits to galleries and events
- practical placement
- simulated workplaces.
Note: All learning activities are delivered via remote learning in Semester 2, 2020.
Teaching Schedule
| Week | Topic |
| Week 1 |
Complex cases and case management
|
| Week 2 |
Understanding abuse, harm and risk
|
| Week 3 |
Preparing case plans with children and young people
|
| Week 4 |
Case Planning Workshop & Role plays Assessment 1
|
| Week 5 |
Coordinating support and services
|
| Week 6 |
Coordinating and participating in case conferences
|
| Week 7 |
Undertaking case closure
|
| Week 8 |
Finish Role Plays
|
| Week 9 |
Catch up & Unit Review
|
Learning Resources
Prescribed Texts
References
Other Resources
N/A
Overview of Assessment
This course is assessed in a cluster with CHCCSM007 Undertake case management in a child protection framework.
Assessment Task 1: Case Planning
Assessment Task 2: Case Conference
Assessment Task 3: Case Closure
Assessment Task 4: Short Answer Questions
Assessment Task 5: Short Answer Questions
Assessment Tasks
Assessment Task 1: Case Planning - The purpose of this assessment task is for you to be able to demonstrate your skills in responding to and managing client assessment and case planning for a family in crisis.
Assessment Task 2: Case Conference -This assessment requires you to facilitate a case conference for three Clients in a role play, based on a case scenario.
Assessment Task 3: Case Closure - This assessment requires you to develop strategies to manage the evaluation and case closure based on a case scenario.
Assessment Task 4: Short Answer Questions - This assessment requires you to answer 19 questions which relate to the cluster Coordinate Complex Case Requirements
Assessment Task 5: Short Answer Questions -The purpose of this short answers’ assessment is for you to demonstrate essential knowledge gained in the cluster Coordinate Complex Case Requirements
Assessment Matrix
A marking rubric for each assessment task is located on Canvas
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview