Course Title: Undertake case management in a child protection framework

Part B: Course Detail

Teaching Period: Term2 2018

Course Code: HWSS6106C

Course Title: Undertake case management in a child protection framework

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5345 - Diploma of Community Services (Case Management)

Course Contact: Bronwyn Tanti

Course Contact Phone: 9925 9079

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address specific client needs and achieve client goals within a child protection framework.

Workers at this level work autonomously and are responsible for prioritising own outputs within defined organisation guidelines.

This unit applies to work in a range of health and community service contexts.

 This unit is delivered and assessed in a cluster with:

CHCCSM004 Coordinate complex case requirements

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCSM007 Undertake case management in a child protection framework


1. Establish client need and/or risk

Performance Criteria:

1.1 Assess the client’s needs and risks in accordance with organisation procedures

1.2 Develop written assessment plan to reflect the client’s needs

1.3 Clearly explain the worker's role and purpose to the client

1.4 Identify, assess, and prioritise information relevant to the client’s circumstances

1.5 Ensure communication with the client is of a level, type and manner appropriate to the individual and nature of the issues raised

1.6 Provide information to the client regarding the intervention process, their rights of appeal and how to use avenues for complain


2. Develop a case management plan

Performance Criteria:

2.1 Identify support and prevention strategies that promote and meet the needs of the family

2.2 Build into the case plan the client’s strengths and protective factors

2.3 Develop case plan in partnership with the client

2.4 Collect information on a range of suitable intervention strategies to address immediate, short and longer term needs of clients

2.5 Explore a full range of options for addressing the client’s needs and integrate client preferences into planning

2.6 Work collaboratively to prioritise case management goals and objectives and negotiate and agree processes with the client

2.7 Negotiate goals, actions and timelines for the case plan in concrete, specific terms

2.8 Define roles, responsibilities and accountabilities for clients, stakeholders, workers and service providers

2.9 Explore and develop contingency plans

2.10 Integrate cultural considerations into goal setting and negotiation of timelines

2.11 Establish communication, review and evaluation systems

2.12 Document case plan and distribute to all parties


3. Implement case plan

Performance Criteria:

3.1 Implement practical arrangements to support clients and stakeholders

3.2 Utilise established communication processes and protocols to make referrals

3.3 Identify roles, responsibilities, outcomes and processes involved in intervention and discuss with the client and service provider

3.4 Develop contracts with external service providers and agree on time and resource constraints

3.5 Identify review activities and negotiate with the client, service providers, and significant others

3.6 Record information in a manner consistent with organisation procedures and policies


4. Establish review and evaluation systems

Performance Criteria:

4.1 Set up appropriate evaluation processes for ongoing implementation of the plan

4.2 Assess and document progress towards the achievement of goals with the client and service providers

4.3 Assess the need for ongoing intervention

4.4 Negotiate with relevant parties proposed actions and timelines to arise from case review

4.5 Complete all relevant reporting procedures in accordance with organisation requirements

4.6 Undertake appropriate consultation with supervisor at key decision-making points


5. Plan and participate in case conferences or protection meetings

Performance Criteria:

5.1 Convene case conference or protection meetings when they are judged to be the most effective case management decision-making strategy for the needs of the client or in line with legislative and organisation requirements

5.2 Clearly identify and explain purpose of case conference or protection meeting to clients and other stakeholders

5.3 Establish agenda that clearly outlines purpose, participants, venue, date, time and process

5.4 Identify key persons and request they attend the conference or make reporting arrangements

5.5 Undertake work to prepare the client for the case conference or protection meeting

5.6 Implement processes to ensure the client and/or family can participate in the decision-making process

5.7 Anticipate areas of conflict and facilitate resolution

5.8 Identify and respond to participant needs for interpreters and other support

5.9 Arrange attendance of delegated decision-makers

5.10 Provide information equally to all parties

5.11 Prepare case history in accordance with agency requirements

5.12 Nominate and brief a chairperson and minute taker

5.13 Identify, negotiate and record outcomes


6. Work with agencies to meet the client's needs

Performance Criteria:

6.1 Identify appropriate service providers

6.2 Develop and maintain working relationships with relevant community groups

6.3 Access inter-agency protocols and guidelines and integrate into case management

6.4 Clarify the nature of advocacy and support required by the client

6.5 Explain the range of interventions and reason for referral and clarify and negotiate agreement with the client, service providers and significant others

6.6 Discuss with the client all representations made on their behalf to the service provider

6.7 Ensure all information is kept in confidence and in-line with organisation policy and legislation

6.8 Maintain links with service, client and other relevant parties and evaluate progress by achievement of goals


7. Undertake case closure

Performance Criteria:

7.1 Analyse achievements of case plan goals against performance indicators and document

7.2 Identify reasons for case closures

7.3 Negotiate case closure with the client and relevant agencies

7.4 Advise relevant parties in writing of decision to close case

7.5 Take into account the needs of the client throughout case closure and allow the client to reflect on past interventions

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class is spent working on applied assessment tasks.

Teaching Schedule


Complex cases and case management

  • Defining complex cases
  • Child protection framework and system in Victoria
  • Responsibilities, duty of care and risk
  • Child centred practices


Understanding abuse, harm and risk

  • The cause and effects of abuse, harm and indicators of risk
  • Theories of vulnerability and resilience
  • Childhood development
  • Change process


Preparing case plans with children and young people

  • Conducting assessments and encouraging participation in planning
  • Identifying strengths and protective factors
  • Strategies, goals and interventions, taking into account cultural needs, family dynamics and the community
  • Developing contingency plan and responding to crisis


Coordinating support and services

  • Implementing case plans
  • Working with service providers and developing contracts
  • Establishing and implementing monitoring and review processes


Coordinating and participating in case conferences

  • Convening meetings and preparing participants
  • Managing conflict and negotiating change
  • Preparing case histories


Undertaking case closure

  • Evaluating and reflecting on outcomes and
  • Negotiating closure and managing handover
  • Reflecting on and improving performance

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment


This unit is assessed in a cluster with CHCCSM004 Coordinate complex case requirements

There are four assessment tasks consisting of 2 group, 1 individual and 1 quiz

Assessment Tasks

Assessment task 1: Assess the needs of scenario-based clients and develop case plans.

Assessment task 2: Coordinate support, service delivery and a case conference.

Assessment task 3: Manage the closure of cases.

Assessment task 4: Complete one online, self-paced quiz on the key issues and concepts relating to case management for complex needs.

Assessment task 5: Complete one online, self-paced quiz on the key issues and concepts relating to case management for child protection clients.

Assessment Matrix

Students will have access to a marking rubric for reference at the time that assessment tasks are distributed.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Course Overview: Access Course Overview