Course Title: Apply specialist interpersonal and counselling interview skills

Part B: Course Detail

Teaching Period: Term2 2018

Course Code: HWSS6120C

Course Title: Apply specialist interpersonal and counselling interview skills

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5345 - Diploma of Community Services (Case Management)

Course Contact: Bronwyn Tanti

Course Contact Phone: +61 3 9925 9079

Course Contact Email: bronwyn.tanti@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to use advanced and specialised communication skills in the client-counsellor relationship.

 

This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.

This unit is delivered and assessed in a cluster with:

CHCCSL001: Establish and confirm the counselling relationship.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCCSL002 Apply specialist interpersonal and counselling interview skills
Element:	1. Communicate effectively
Performance Criteria:	1.1 Identify communication barriers and use strategies to overcome these barriers in the client-counsellor relationship 1.2 Facilitate the client-counsellor relationship through selection and use of micro skills 1.3 Integrate the principles of effective communication into work practices 1.4 Observe and respond to non-verbal communication cues 1.5 Consider and respond to the impacts of different communication techniques on the client-counsellor relationship in the context of individual clients 1.6 Integrate case note taking with minimum distraction
Element:	2. Use specialised counselling interviewing skills
Performance Criteria:	2.1 Select and use communication skills according to the sequence of a counselling interview 2.2 Identify points at which specialised counselling interviewing skills are appropriate for inclusion 2.3 Use specialised counselling communication techniques based on their impacts and potential to enhance client development and growth 2.4 Identify and respond appropriately to strong client emotional reactions
Element:	3. Evaluate own communication
Performance Criteria:	3.1 Reflect on and evaluate own communication with clients 3.2 Recognise the effect of own values and beliefs on communication with clients 3.3 Identify and respond to the need for development of own skills and knowledge

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class is spent working on applied assessment tasks.

Teaching Schedule

1	Counselling and presenting issues Counselling principles and the helping relationship Scope and nature of the counselling relationship Mandatory reporting, privacy, confidentiality and disclosure Presenting issues, their impacts and counselling practice
2	Counselling communication techniques and micro skills Effective use of body language and reflecting feelings Questioning or probing Paraphrasing, summarising and reframing Challenging, focusing and responding to strong emotional reactions
3	Counselling planning Techniques for creating a counselling plan Making observations Determining client’s own identified priorities
4	Establishing and confirming the relationship Clarifying expectations and responding to anxiety about the process Exploring options and approaches for the relationship Agreeing on priorities and setting goals
5	Developing and documenting the counselling plan Identifying actions to achieve goals Making agreements with the client to addresses disclosure and organisation requirements Developing evaluation strategies
6	Conducting counselling interviews Implementing the interview process Monitoring progress against plan Maintaining case notes
7	Demonstrating counselling interview skills Counselling interviews assessment role plays
8	Reflecting and evaluating practice Reflecting on own communication skills and relationships with clients Implementing strategies to evaluate and improve skills Managing bias and the impact of own values

Learning Resources

Prescribed Texts

References

Other Resources

Overview of Assessment

This unit is assessed in a cluster with CHCCSL001: Establish and confirm the counselling relationship.

There are three individual assessment tasks consisting of role plays, and a quiz.

Assessment Tasks

Assessment task 1: Establish the client counselling relationships, based on scenarios, and prepare counselling plans.

Assessment task 2: Conduct counselling interviews with clients, based on scenarios.

Assessment task 3: Reflect on and evaluate own counselling communication skills.

Assessment task 4: Complete an online quiz to test your knowledge of and apply the key issues and concepts related to counselling relationships and interviews.

Assessment Matrix

Students will have access to a marking rubric for reference at the time that assessment tasks are distributed.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview