Course Title: Provide systems advocacy services
Part B: Course Detail
Teaching Period: VE 2021
Class Number: 3691
Class Section: NTK1
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: LAW5740C
Course Title: Provide systems advocacy services
Important Information:
The Diploma of AOD and this unit/cluster is delivered in the Northern Territory only
School: 375T Vocational Design and Social Context
Campus: Katherine Campus
Program: C5346 - Diploma of Alcohol and Other Drugs
Course Contact: Chris Walters
Course Contact Phone: 9925 8268
Course Contact Email: chris.walters@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 90
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no stipulated pre-requisites or co-requisites for this unit.
Course Description
This unit describes the skills and knowledge required to advocate and ensure that government, community and organisational systems broadly support and uphold human rights.
This unit applies to workers in a health, community services or advocacy settings who undertake a leadership role in influencing social and system changes. Workers at this level will also advocate for change and continuous improvement at the organisational level to improve client outcomes and service quality
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCADV005 Provide systems advocacy services |
Element: |
1. Obtain, analyse and document information 1.1 Research information about particular issues relating to client rights and interests and document accordingly 1.2 Conduct consultations with colleagues, clients, carers and other stakeholders to identify and define issues of concern 1.3 Collate information into appropriate format for communicating with, and distributing to, relevant agencies and stakeholders |
Performance Criteria: |
1.1 Research information about particular issues relating to client rights and interests and document accordingly 1.2 Conduct consultations with colleagues, clients, carers and other stakeholders to identify and define issues of concern 1.3 Collate information into appropriate format for communicating with, and distributing to, relevant agencies and stakeholders |
Element: |
2. Work with stakeholders to develop strategies to address identified needs 2.1 Develop and maintain close working relationships and networks with relevant stakeholders 2.2 Organise formal meetings, working groups and other activities to develop policy statements, action plans, strategies, projects and programs to address identified needs 2.3 Document appropriate, relevant and agreed plans to address needs identified with stakeholder organisations |
Performance Criteria: |
2.1 Develop and maintain close working relationships and networks with relevant stakeholders 2.2 Organise formal meetings, working groups and other activities to develop policy statements, action plans, strategies, projects and programs to address identified needs 2.3 Document appropriate, relevant and agreed plans to address needs identified with stakeholder organisations |
Element: |
3. Advocate for and facilitate the implementation of strategies developed to address the rights and interests of clients 3.1 Prepare submissions for resources to implement identified strategies, projects and action plans 3.2 Where appropriate, contribute to relevant government policy development 3.3 Work with consumers and other stakeholders to implement relevant projects and action plans 3.4 Pursue opportunities and provide comments on policy documents, legislation, project plans and other relevant documents relating to client rights and interests |
Performance Criteria: |
3.1 Prepare submissions for resources to implement identified strategies, projects and action plans 3.2 Where appropriate, contribute to relevant government policy development 3.3 Work with consumers and other stakeholders to implement relevant projects and action plans 3.4 Pursue opportunities and provide comments on policy documents, legislation, project plans and other relevant documents relating to client rights and interests |
Element: |
4. Contribute to service improvements 4.1 Gather feedback from key stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement 4.2 Consult with stakeholders to identify culturally appropriate systems and services, and compare to current practices 4.3 Respond appropriately to breaches of rights in service delivery in line with organisation and legal complaints processes 4.4 Provide information about identified needs, possible improvements and recommendations for change to organisation and other relevant parties 4.5 Provide progress and other reports and feedback to key people according to organisation requirements |
Performance Criteria: |
4.1 Gather feedback from key stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement 4.2 Consult with stakeholders to identify culturally appropriate systems and services, and compare to current practices 4.3 Respond appropriately to breaches of rights in service delivery in line with organisation and legal complaints processes 4.4 Provide information about identified needs, possible improvements and recommendations for change to organisation and other relevant parties 4.5 Provide progress and other reports and feedback to key people according to organisation requirements |
Element: |
5. Advocate to improve coordination between services 5.1 Develop working relationships with other services and community groups to promote and advocate improved linkages and service coordination 5.2 Identify and develop appropriate strategic alliances and partnerships 5.3 Proactively participate in decision making forums, committees, working groups and other strategic opportunities to advocate for improved service provision 5.4 Collaboratively develop strategies that incorporate priorities of each organisation and address any barriers or areas of conflict 5.5 Collaboratively work to develop, implement and evaluate a framework for change |
Performance Criteria: |
5.1 Develop working relationships with other services and community groups to promote and advocate improved linkages and service coordination 5.2 Identify and develop appropriate strategic alliances and partnerships 5.3 Proactively participate in decision making forums, committees, working groups and other strategic opportunities to advocate for improved service provision 5.4 Collaboratively develop strategies that incorporate priorities of each organisation and address any barriers or areas of conflict 5.5 Collaboratively work to develop, implement and evaluate a framework for change |
Element: |
6. Evaluate outcomes 6.1 Review advocacy outcome in line with organisation and stakeholder objectives 6.2 Identify lessons learned and areas requiring change 6.3 Identify opportunities for continued improvement and additional strategies |
Performance Criteria: |
6.1 Review advocacy outcome in line with organisation and stakeholder objectives 6.2 Identify lessons learned and areas requiring change 6.3 Identify opportunities for continued improvement and additional strategies |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above element.
Details of Learning Activities
In class: Class lectures and exercises, group discussions and practical demonstrations
Teaching Schedule
Classes are delivered over 3 days each month. The timetable will be available on enrolment.
This session, students will develop the skills and knowledge:
to advocate and ensure that government, community and organisational systems broadly support and uphold human rights.
Learning Resources
Prescribed Texts
References
Other Resources
None
Overview of Assessment
Assessment task 1: Knowledge questions
Assessment task 2: Practical task
Assessment task 3: Log Book
Assessment Tasks
Task 1:
This is a short-answer assessment task. You must correctly answer all 33 questions
Task 2:
There are 4 parts to this task, you will be required to complete:
Part 1: Obtain, analyse and document information
Part 2: Work with stakeholders to develop strategies to address identified needs
Part 3: Implement advocacy plan
Part 4: Evaluate outcomes
Task 3:
The logbook requires you to record and reflect on the tasks you performed with your Workplace
Mentor/Supervisor in the workplace. Each task has specific instructions with regard to performance activities.
Assessment Matrix
The assessment matrix is available in the Student Assessment Booklet.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview