Course Title: Recognise and respond to crisis situations

Part A: Course Overview

Program: C5360 Diploma of Financial Counselling

Course Title: Recognise and respond to crisis situations

Portfolio: DSC Portfolio Office

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term1 2018,
Term1 2019


City Campus


375T Vocational Design and Social Context

Face-to-Face or Internet

Term1 2020

Course Contact: Jo Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email:

Course Description

In this course, you will develop the knowledge and skills to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.


Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCCS019 Recognise and respond to crisis situations


E1. Identify imminent crisis situations

E2. Address immediate safety concerns

E3. Provide referral for crisis intervention support

E4. Care for self

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Your knowledge and understanding of course content is assessed through:

  • demonstrations of skills and knowledge using case studies and role play simulation
  • assignments/questions requiring written responses.